Reviews show a clear pattern: many customers report satisfactory ordering and occasions of good product fit, but a larger share describe problems with returns, refunds and customer service responsiveness. Specific examples in the reviews include reviewers paying return postage (e.g. £6.99), high call charges and instances where PayPal intervention was required to obtain a refund. If you consider buying from Best Direct, keep thorough proof of postage, retain all order and delivery records and consider using a payment method with buyer protection. For higher-value purchases, check the returns policy carefully and allow time for documented refund processing before escalating.
Examples from available reviews (May 2022 – Feb 2026).
Ordering was easy and products arrived promptly and as expected.
“The process of ordering was a breeze”
Had to use PayPal to obtain refund after company failed to refund.
“I only got a refund because I had to engage the services of PayPal !”
Returned goods promptly but refunds were delayed and customer service was slow.
“Strange they can take my money almost immediately!”
Customer service agent resolved order issue and maintained the original price.
“kept price at original cost”
Delivery and returns are commonly criticised: many reviewers report delayed or lost parcels, problems with returned items and slow or missing refunds.
Some customers note low prices; others report unexpected fees, added postage charges and unrecovered refunds that reduced perceived value.
When ordering works as expected customers find the website and checkout straightforward; a few note helpful interventions to finalise orders.
Product reports are mixed: several buyers received items that matched descriptions, while others reported damaged, faulty or unsuitable products.
Customer service is frequently described as unresponsive or slow; reviewers cite unanswered emails, missed calls and limited assistance with refunds.
Overall experiences vary: a minority describe smooth purchases, but most detail issues with returns, refunds and customer support responses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently had the opportunity to purchase some products from Best Direct and I must say that I am thoroughly impressed with my experience. The process of ordering was a breeze, and their website is user-friendly, offering an array of unique and innovative products for home, cleaning, kitchen, DIY, health & fitness at the lowest prices on the internet.
Their delivery system is highly efficient as well. My order arrived promptly within the expected timeframe and everything was packaged securely so as not to endure any damage during transit.
The product itself surpassed all expectations too! It was exactly what I had been looking for – high-quality yet affordable which met my budget precisely while adding value to my daily routine.
Best Direct's commitment to customer satisfaction clearly shines through in every aspect of their service; excellent quality products combined with reasonable pricing along with fast shipping make it a de facto destination for all shopping requirements.
Overall, they are true pioneers in providing unparalleled consumer value proposition by delivering outstanding products directly to you combined with efficient service levels at unbeatable price points - one click away! I will continue giving them business while recommending them wholeheartedly
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Best Direct is a UK-based direct-to-consumer retailer selling household, kitchen, health & fitness and lifestyle products through online and televised shopping channels. Typical customer interactions involve online ordering, home delivery and a returns process. Consumers researching Best Direct reviews often look for information on delivery reliability, product condition on arrival, returns and refund handling, and customer support responsiveness.