Many customers say the clothes don’t look like the online photos and feel poorly made, with cheap materials and weak stitching. Many also describe customer service that doesn’t reply, along with refused return addresses or denied refunds. Reviews frequently mention sizing that’s off and deliveries that are late or never arrive. One reviewer reports on-time delivery and dresses that fit well, but that positive note stands alone.
Examples from available reviews (Nov 2021 – Feb 2026).
Items were low quality and did not match catalogue photos.
“Sent clothes that in NO WAY represented the catalog photos.”
Company failed to provide return address and refused refunds.
“refused to provide return address”
Accuses company of theft, automated replies, and legal action underway.
“THESE ARE CRIMINALS OPERATING REAL COMPANY IS ENDEAVOR INTERNATIONAL ENTERPRISE (H.K.) LIMITED”
Dresses were high quality, fitted well, and arrived quickly.
“The dresses exceeded my expectations!”
Several reviews describe slow deliveries, cancelled orders, and items that never arrived. Some customers also report being overcharged, blocked from cancelling, and having to ask repeatedly for refunds that were never settled.
Many customers call the items poor value, saying the materials and build don’t match the photos or what the price suggests. A few specifically say low-priced coats were unwearable, showing that the cheaper price still didn’t mean acceptable quality.
Many reviewers report sizing problems, with clothes coming much smaller than the label and dresses arriving far shorter or more revealing than expected. Some also say returns are hard or costly, which makes fit problems even more frustrating.
Reviews repeatedly mention the wrong fabrics, missing linings, printed-on pockets, and strong chemical or plastic smells. Several customers say what arrived barely matched the photos and came damaged or badly finished.
Many customers say the company didn’t reply to refund or return requests and wouldn’t provide a return address. Some reviewers add that they only got automated or public-facing replies, not direct help to fix the issue.
Most accounts are sharply negative, focusing on items that don’t match listings, service problems, and weak communication. One positive review praises fit and delivery, standing in clear contrast to the broader run of complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Items were low quality and did not match catalogue photos.
“Sent clothes that in NO WAY represented the catalog photos.”
Dress was far too short and sizing was inaccurate.
“It was way too short.”
Company responds publicly but not to genuine customer concerns.
“They respond on Trustpilot only for marketing purposes”
Company failed to provide return address and refused refunds.
“refused to provide return address”
Received different items with poor quality and inconsistent fabric.
“horrible quality and material”
Company ignored correction requests and sold poor quality clothing.
“couldn't believe they ignored it.”
Only one item fit and returns/contacts were impossible to arrange.
“impossible to find a way to talk to anyone about returning”
Items were fake-looking, not as described, and refund was insufficient.
“weren't denim and the pockets were only printed on”
Was overcharged, missing discount, and could not cancel the order.
“they charge me 100.84€, and I should have had a 6% discount”
Website claimed free shipping but company later denied it.
“Free Shipping nationwide”
Received a coat that looked like a rag and not as pictured.
“my piece of rag today supposed to be a coat”
Velvet top received bore no resemblance to the ordered item.
“bore no likeness to the one ordered.”
Dress was cheap and refund process has been delayed with excuses.
“I said I wanted a refund but it's been over a month now”
Sizes were much smaller and the company failed to process returns.
“Their large was equal to a US size small.”
Company admitted error but refused full refund or correct replacement.
“They are refusing to give me a refund”
Coat was terrible quality with a plastic smell.
“bad smell like plastic, cheap material”
Reviewer accuses company of organised fraud and failing to refund payments.
“THEY WILL STEAL YOUR MONEY AND KEEP SENDING YOU AUTOMATED REPLIES.”
Sweaters were poor quality, wrong items, and order process chaotic.
“They looked nothing like the quality presented in Berrylook's pictures.”
Clothing was poor quality and return instructions were not provided.
“Try to find an address or contact number to return on their website.”
Accuses company of theft, automated replies, and legal action underway.
“THESE ARE CRIMINALS OPERATING REAL COMPANY IS ENDEAVOR INTERNATIONAL ENTERPRISE (H.K.) LIMITED”
Company was impossible to contact and offered inadequate compensation.
“They are impossible to contact”
Dress was extremely small and revealing; sizes run very small.
“you could see everything!”
Waited years and many emails but still no refund.
“AFTER HUNDREDS OF E MAILS AND LETTERS LETTERS I AM STILL WAITING FOR A REFUND.”
Company sends wrong items/sizes and offers minimal refunds.
“Berrylook.com are thieves and liars”
Received a different poorly made coat without lining and poor service.
“The "coat" had no lining whatsoever.”
Provided tracking information but company never responded to refund request.
“No response from them.”
Coat was poor quality and no return instructions were provided.
“material is of very poor quality.”
Clothes labelled 5x were tiny and refunds were refused.
“5x is actually a regular small. NO REFUNDS”
Items ran very small and returns could not be processed.
“The clothing runs VERY small. BEWARE!”
Claims company is fake, lost money and suffered personal consequences.
“DO NOT WASTE YOUR TIME OR MONEY ON THESE LOSERS.”
Jacket was poorly made and company did not refund.
“This company is a scam!”
Long wait since November 2019 and regret buying.
“I've been waiting for this since November of 2019.”
Items take long and are nothing like the advertised pictures.
“NONE of it is what they show advertised.”
Coats arrived wrinkled, smelly, and of very poor quality.
“The coat is bunched up and all wrinkled.”
Inexpensive coats are unlikely to be wearable or good quality.
“A $32.00 coat can not be anything wearable.”
Wrong size, wrong colour, and poor polystyrene-like fabric.
“Wrong size, wrong colour, totally wrong item and some kind of polystyrene fabric”
They refused to provide a return address and won't accept returns.
“they won't supply the return address.”
Coat arrived poorly made with short sleeves and uneven collar.
“The sleeves are too short and too tight, especially under the arms.”
Coat arrived late, wrong colour and seller failed to respond.
“left a message and was never contacted back.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Berrylook is an online fashion retailer focused on women’s clothing and accessories. The site lists items like dresses, coats, tops, and outerwear with photos and product descriptions. Shoppers can order through the online store and see prices on each product page. Berrylook ships internationally and posts shipping and payment details on its website. Most product pages include size information and photos to help customers choose.