Reviews Analysed
21
We Collect & Analyse Reviews
Berrylook
Experiences & Reviews
Berrylook is an online fashion retailer selling clothing and accessories through an e-commerce website. Shoppers commonly search for product photos, size guidance, return terms and contact options before purchasing. People researching the brand frequently compare image accuracy, material quality and refund handling with other budget fashion sites.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
19d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Many reviewers describe problems with returns, refunds and order handling; a small number report fast delivery for specific orders.
Share
Weak
18%
💰
Value for money
Multiple shoppers report items that do not match photos or expected quality and disputed charges; a minority describe affordable, stylish purchases.
Share
Weak
18%
⚡
User experience
A small set of reviewers report checkout, missing order numbers and hard-to-find return information; these experiences are consistently critical.
Share
Mixed
5%
🔧
Product quality
Widespread complaints about poor materials, incorrect sizing and items differing from catalogue images; isolated reports praise fit and appearance.
Share
Weak
19%
📞
Communication
Numerous reviews describe unresponsive or automated customer service, missing contact details and unanswered emails about refunds or returns.
Share
Weak
16%
⭐
Overall experience
Most reviewers report negative overall experiences: wrong or poor items, unresolved refunds and support issues; a few report satisfactory orders.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Dresses
"The dresses exceeded my expectations!
I was preparing for my 10th wedding anniversary. I wanted to look attractive on the day of the celebration. A girlfriend who had just ordered a dress from Berry Look recommended the website for me.
I ordered two dresses from this online shop, and to my surprise, they were gorgeous and fitted me precisely well. The dresses surpassed my expectations. I loved them!
They've got the nicest dresses ever and have affordable, stylish items.
I could spend my whole money there. I loved their quick shipping too. I got the outfits early, and I was able to prepare properly, with no disappointments.
I highly propose it.
"
Garcia
Collected.reviews
Nov 22, 2021
Featured for: Positive fit and quick shipping
Berry look tried to take me for a fool…
"Berry look tried to take me for a fool back in 2019. Sent clothes that in NO WAY represented the catalog photos. Fabric was coarse and grainy. The col..."
Audrey Bella
Trustpilot
Sep 30, 2025
Featured for: Detailed refund and fraud complaint
Berry Look cheated me out of $150
"Berry Look cheated me out of $150. I ordered a number of tops all at once which came to around $150. I ordered all size large (I wear a 10 US). The cl..."
Denice Shuty
Trustpilot
Sep 30, 2025
Featured for: Sizing mismatch and no reply
Do not get suckered-poor quality of…
"Do not get suckered-poor quality of clothing. Although they advertise free returns. Try to find an address or contact number to return..."
Nancy Clark
Trustpilot
Sep 30, 2025
Featured for: No return info; poor quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Audrey Bella
trustpilot.com
Sep 30, 2025
Berry look tried to take me for a fool…
Berry look tried to take me for a fool back in 2019. Sent clothes that in NO WAY represented the catalog photos. Fabric was coarse and grainy. The col...
J
Jessica Currie
trustpilot.com
Sep 30, 2025
Black Dress Sizing Incorrect
Bought a black dress that promised to make me the belle of the ball. Instead I looked like I was auditioning for a role in Pretty Woman. It was way to...
S
Savvy
trustpilot.com
Sep 30, 2025
They respond on Trustpilot only …
They respond on Trustpilot only for marketing purposes and not to actual concerns with products. They will not respond appropriately at all...
J
J Daly
trustpilot.com
Sep 30, 2025
0.5 rating would be more appropriate
Response received from BerryLook (sorry to hear.....), no action taken, and Trust Pilot provided a no reply email so emails to BerryLook cannot be del...
K
Kati Soussoune
trustpilot.com
Sep 30, 2025
I ordered about 120£ of different…
I ordered about 120£ of different clothes of winter I get something totally different after waiti...
C
Carol.
trustpilot.com
Sep 30, 2025
Ordered nearly 100 pounds worth of…
Ordered nearly 100 pounds worth of items,then I noticed I ordered 2 of the same item,emailed them same day to rectify it,bur told me it had already be...
M
Madonna Herzog
trustpilot.com
Sep 30, 2025
Buyer Beware!
WOW! I ordered a few items and only one of them fit properly. There was no packing slip in the packaging and it is impossible to find a way to talk to...
T
TJ
trustpilot.com
Sep 30, 2025
RIP OFF CITY - TOTAL AND COMPLETE SCAM AND FRAUD
ORDER NUMBER: E2241433 Ordered 2 denim shirts with 2 pockets. When they arrived they weren't denim and the pockets were only printed on and not real!...
z
zongcheng jin
trustpilot.com
Sep 30, 2025
NO..E2242064
Total Amount: euro95.83 But they charge me 100.84€, and I should have had a 6...
C
Carolyn
trustpilot.com
Sep 30, 2025
False claims
I tried to place an order with Berrylook (should have read reviews first). Despite the marquee statement "Free Shipping nationwide", I received an ema...
c
cristina mills
trustpilot.com
Sep 30, 2025
This is what people should know
My order no DO610 received my piece of rag today supposed to be a coat please do not ever use this company they are...
J
John Carter
trustpilot.com
Sep 30, 2025
I ordered a velvet top
I ordered a velvet top. What I received bore no likeness to the one ordered. I think that they were just tr...
L
Louise Trent
trustpilot.com
Sep 30, 2025
Ordered a dress
Ordered a dress, turned up and the material was so cheap! Was really thin. Not what it said. I said I wanted a refund but it's been over a month now a...
D
Denice Shuty
trustpilot.com
Sep 30, 2025
Berry Look cheated me out of $150
Berry Look cheated me out of $150. I ordered a number of tops all at once which came to around $150. I ordered all size large (I wear a 10 US). The cl...
C
Carrie
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company. Admitted to sending the wrong items which also look NOTHING like the catalogue. Offered to return for the correct items. Paid $32 Of...
J
Jaky Gonzalez
trustpilot.com
Sep 30, 2025
I ordered a coat is Terrible quality
I order a coat is Terrible quality , bad smell...
N
Naseem
trustpilot.com
Sep 30, 2025
CHINESE FRAUDSTERS BASED IN HONG KONG
PLEASE REPORT THE COMPANY ON GOOGLE ADS. ORGANISED CRIMINALS OPERATING UNDER THIS BERRYLOOK NAME TO DECEIVE YOU ACTUAL COMPANY THESE CROOKS USE IS: CO...
T
Tan
trustpilot.com
Sep 30, 2025
TOTAL SCAM
Total SCAM! My wife ordered 5 sweaters from Berrylook. She never received a order number or receipt. Never recieved any information regarding her purc...
N
Nancy Clark
trustpilot.com
Sep 30, 2025
Do not get suckered-poor quality of…
Do not get suckered-poor quality of clothing. Although they advertise free returns. Try to find an address or contact number to return...
N
Naseem
trustpilot.com
Sep 30, 2025
THESE ARE CRIMINALS OPERATING
THESE ARE CRIMINALS OPERATING REAL COMPANY IS ENDEAVOR INTERNATIONAL ENTERPRISE (H.K.) LIMITED Company Number 1025177 THEY WILL STEAL YOUR MONEY AND K...
Conclusion
Reviews in this sample show frequent reports of poor material quality, sizing inconsistencies and items that differ from catalogue images (for example printed pockets or coarse fabric). Many customers describe unresponsive or automated customer service and unresolved refund or return requests. A minority of buyers report good fit and timely delivery. If you consider purchasing, verify size charts carefully, keep order records and prefer payment methods with buyer protection; check recent independent reviews before completing payment.