Many customers say the clothes don’t look like the online photos and feel poorly made, with cheap materials and weak stitching. Many also describe customer service that doesn’t reply, along with refused return addresses or denied refunds. Reviews frequently mention sizing that’s off and deliveries that are late or never arrive. One reviewer reports on-time delivery and dresses that fit well, but that positive note stands alone.
Examples from available reviews (Nov 2021 – Feb 2026).
Items were low quality and did not match catalogue photos.
“Sent clothes that in NO WAY represented the catalog photos.”
Company failed to provide return address and refused refunds.
“refused to provide return address”
Accuses company of theft, automated replies, and legal action underway.
“THESE ARE CRIMINALS OPERATING REAL COMPANY IS ENDEAVOR INTERNATIONAL ENTERPRISE (H.K.) LIMITED”
Dresses were high quality, fitted well, and arrived quickly.
“The dresses exceeded my expectations!”
Several reviews describe slow deliveries, cancelled orders, and items that never arrived. Some customers also report being overcharged, blocked from cancelling, and having to ask repeatedly for refunds that were never settled.
Many customers call the items poor value, saying the materials and build don’t match the photos or what the price suggests. A few specifically say low-priced coats were unwearable, showing that the cheaper price still didn’t mean acceptable quality.
Many reviewers report sizing problems, with clothes coming much smaller than the label and dresses arriving far shorter or more revealing than expected. Some also say returns are hard or costly, which makes fit problems even more frustrating.
Reviews repeatedly mention the wrong fabrics, missing linings, printed-on pockets, and strong chemical or plastic smells. Several customers say what arrived barely matched the photos and came damaged or badly finished.
Many customers say the company didn’t reply to refund or return requests and wouldn’t provide a return address. Some reviewers add that they only got automated or public-facing replies, not direct help to fix the issue.
Most accounts are sharply negative, focusing on items that don’t match listings, service problems, and weak communication. One positive review praises fit and delivery, standing in clear contrast to the broader run of complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Items were poor quality and company stopped responding to emails.
“the jacket was completely torn and the sweaters were already falling apart”
Accuses company of organised fraud and failing to return stolen funds.
“CHINESE FRAUDSTERS BASED IN HONG KONG PLEASE REPORT THE COMPANY ON GOOGLE ADS.”
Ten items differed from website photos and were very poor quality.
“none of them were the same as what supposedly posted on their site.”
Long delivery, wrong item, poor quality, and costly returns for small refund.
“Delivery took well over six weeks”
Three 3X coats did not fit a 1X customer; returns costly.
“I brought 3 coats in size 3x none of them fit!”
Company claims delivery falsely and offers reduced refunds.
“they tell you that it has been deliver when it most assuredly has not.”
Items mislabelled and poor quality with no returns or refunds.
“The worst is labeling and selling petite size as XL.”
Company overcharged, sent wrong items, and failed to process refund or respond.
“Berrylook charged me for 5 blouses, and I only ordered 2.”
Returned items but no refund despite proof of posting and receipts.
“still no refund they keep asking for proof of posting which I have sent.”
Received wrong items and company fails to respond to return or exchange requests.
“They will never respond to you.”
Dress repeatedly cancelled without shipping credit and poor operation.
“They canceled the dress but didn’t give any credit to the shipping.”
Items did not match photos, were poor quality, and sizes inaccurate.
“The items you receive look absolutely nothing like the photos,”
Items differed from pictures and company failed to respond.
“Nothing was as pictured. No response.”
Received wrong sizes after long wait and no refund despite proof.
“Received products after 4 months and NOTHING fit.”
Products poorly made, not as advertised, and returns were costly and unresolved.
“products are not what is advertised”
Items did not match pictures, were too small, and poor quality.
“everything too small, zero quality”
None of the ordered items fit and company refused return address.
“not one piece fit.”
Most items never arrived despite tracking indicating delivery.
“Only recieved one blouse.”
The dresses exceeded my expectations!
I was preparing for my 10th wedding anniversary. I wanted to look attractive on the day of the celebration. A girlfriend who had just ordered a dress from Berry Look recommended the website for me.
I ordered two dresses from this online shop, and to my surprise, they were gorgeous and fitted me precisely well. The dresses surpassed my expectations. I loved them!
They've got the nicest dresses ever and have affordable, stylish items.
I could spend my whole money there. I loved their quick shipping too. I got the outfits early, and I was able to prepare properly, with no disappointments.
I highly propose it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Berrylook is an online fashion retailer focused on women’s clothing and accessories. The site lists items like dresses, coats, tops, and outerwear with photos and product descriptions. Shoppers can order through the online store and see prices on each product page. Berrylook ships internationally and posts shipping and payment details on its website. Most product pages include size information and photos to help customers choose.