Reviewers repeatedly praise the leather workmanship, materials, and overall build. Many also mention fast shipping and smooth after-sales support. A smaller group points to high prices and asks for more size options. Overall sentiment is strongly positive.
Examples from available reviews (Dec 2021 – Feb 2026).
Reviewer describes the bag as amazing.
“amazing bag!”
Item delivered to Australia within a week; craftsmanship is beautiful.
“Item delivered to Australia within a week of ordering.”
Hand-crafted, timeless products with swift delivery but higher prices.
“prices on the high end.”
Well-designed backpack with useful detachable pocket and good capacity.
“The detachable interior pocket was very useful on my recent business trip.”
Several reviews describe staff as knowledgeable, friendly, and helpful both in store and online. After-sales support and repairs are often described as efficient, with multiple mentions of quick turnaround. Service stands out as a leading positive thread in the feedback.
Most comments frame the quality as worth it over time, rather than focusing on a low upfront price. A small number of reviewers say prices are high or at the upper end. Price concerns appear much less often than praise for quality.
Customers describe ordering online as straightforward, with careful presentation and dependable packaging on arrival. Multiple reviews praise practical details such as detachable pockets and travel-oriented layouts. A few reviewers ask for extra smaller size options, but this comes up only occasionally.
Reviews frequently point to durable leather, neat stitching, and premium materials across bags, folios, and holdalls. Many describe the items as beautifully made and well suited to travel and everyday use. Craftsmanship is the main product-focused takeaway.
Reviewers mention clear communication during buying, shipping, and repairs. Several describe smooth updates and helpful guidance from staff. Strong communication comes through as a steady support theme alongside service and delivery.
Most reviews describe very positive purchases, highlighting quality, service, and delivery. A small number raise concerns about price or limited size choice. Praise for craftsmanship outweighs the few criticisms.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer describes the bag as amazing.
“amazing bag!”
Bags are amazing with incredible quality and appealing colour options.
“The quality is incredible.”
Excellent quality made in England; bought multiple leather items in store.
“Excellent quality, made in England and a great addition to the Row.”
Well-designed backpack with useful detachable pocket and good capacity.
“The detachable interior pocket was very useful on my recent business trip.”
Leather folios are beautiful with outstanding quality and quick delivery.
“the quality is outstanding and they feel so luxurious.”
Order and delivery exceeded expectations in quality and speed.
“Order and delivery were handled perfectly and exceeded expectations”
Reviewer states the customer service was excellent.
“Excellent customer service!”
Reviewer reports excellent product quality.
“Excellent quality”
Knowledgeable, friendly staff provided unbiased help; quality is second to none.
“Knowledgeable and friendly staff provided non biased help”
Purchase was efficiently executed and the product is beautifully made.
“Purchase was efficiently executed.”
Handmade, practical holdall loved by recipient; prompt delivery to Australia.
“He loves it, great quality and beautifully packaged.”
Item delivered to Australia within a week; craftsmanship is beautiful.
“Item delivered to Australia within a week of ordering.”
Bought canvas weekender and folio with almost next-day express delivery.
“Express, almost next day delivery shipping.”
Excellent quality with very good delivery service.
“Excellent quality and very good delivery”
Excellent customer service and an easy ordering website.
“Easy order/website.”
Product exceeded expectations; the small brown folio is a piece of art.
“The small brown folio is a piece of art”
Products are excellent and service is great.
“Excellent products, great service.”
Product is great but reviewer wishes for additional smaller size options.
“I just wish the backpack comes in different/smaller sizes, too.”
Brief is amazing, perfect for work and weekends with fantastic materials.
“Fantastic materials and amazing build quality.”
Hand-crafted, timeless products with swift delivery but higher prices.
“prices on the high end.”
Exceptional product quality that thrilled the recipient.
“What an exceptional work of art this piece is.”
Both online and in-store shopping offered great service and product quality.
“such great service and quality of product from the guys.”
Second purchase met husband's needs; he enjoys purposeful travel bags.
“he loves them both.”
Beautifully crafted card holder with outstanding quality and smooth purchase.
“The quality is outstanding, with great attention to detail.”
Service, quality, and packaging were fantastic; highly recommend.
“The service was fantastic - the quality was fantastic”
Unique, high-quality briefcase that left customer very happy.
“Unique product of the highest quality”
Product has excellent quality and design.
“Excellent quality and design.”
Excellent service and product offering.
“Excellent service and products”
The product is unique and elegantly designed.
“UNIQUE and elegant”
Top quality and quick delivery prompted repeat purchase.
“Top quality and top delivery.”
Reviewer finds the product's quality fabulous.
“Fabulous quality”
Pleasant shopping experience and wonderful products.
“I had a very pleasant shopping experience, and the products are wonderful.”
Bag is excellent; pleased with service, delivery, and presentation.
“I'm very pleased with the service, delivery, and the way I received my order.”
After-sales repair process was seamless with clear communication and quick turnaround.
“the whole process was seamless: clear communication, quick turnaround, and the bag came back looking perfect.”
Son loves the holdall; shipping was quick and returns were easy.
“Shipping was quick.”
Delivery was unbelievably quick and the pouch quality is great.
“The delivery is unbelievably quick, and the pouch quality is great.”
Previous purchases were positive; new accessory exceeded expectations on trip.
“It exceeded my expectations, and I am currently using it for a month long trip through Europe.”
Outstanding craftsmanship with consistent service; functional and luxurious.
“Functional and luxurious at the same time.”
Bag boasts durable design, premium materials, and fine attention to detail.
“Awesome design, premium materials and attention to detail.”
Fast turnaround and an easy, efficient return process.
“the return process was really good.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bennett Winch is a British brand making leather bags and accessories. Its range includes briefcases, backpacks, holdalls, and folios in full-grain leather. Products are sold online and through a London showroom. The company also offers repair and refurbishment for its leather goods. Each piece is cut, stitched, and finished by skilled artisans.