Reviews Analysed
21
We Collect & Analyse Reviews
Bellelily
Experiences & Reviews
Bellelily is an e‑commerce retailer that lists women's apparel, accessories and related fashion items on its website. The site emphasises a wide variety of styles at budget prices and is primarily accessed through online ordering. Consumers researching Bellelily commonly look for information on product fit, shipping times, returns and customer support.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
17d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Several reviewers report missing or long‑delayed orders and costly return handling; a minority note fast delivery service.
Share
Weak
13%
💰
Value for money
Many customers cite low prices and attractive styles; others say poor fit, low quality or disputed refunds undermined value.
Share
Mixed
18%
⚡
User experience
Most reviewers find the website easy to use, with clear photos, simple ordering and a broad selection; browsing is generally positive.
Share
Strong
17%
🔧
Product quality
Product quality is uneven: some praise fit and soft fabric, while many report wrong sizing, poor construction and deceptive images.
Share
Weak
13%
📞
Communication
Multiple reviewers describe slow, unhelpful or absent replies to emails and disputes, especially around returns and refunds.
Share
Weak
10%
⭐
Overall experience
Overall experiences vary: a sizable group praises selection and price, while many others report delivery, quality and return problems.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Plus Size Sunflower Spaghetti Strap Maxi Dress - Black and a Plus Size Floral Ruffled Cold Shoulder Mini Dress
"I have been looking for plus size dresses for a long time now.I am so glad I found this website as it has the most beautiful collection of plus size dresses which you'll find nowhere else. Their styles are always up to date and you can choose from a wide range of colors,sizes and accessories.I ordered a Plus Size Sunflower Spaghetti Strap Maxi Dress - Black and a Plus Size Floral Ruffled Cold Shoulder Mini Dress from here and the dresses were shipped today. They are just awesome, fit perfectly and look amazing on me. The fabric is soft and smooth and doesn't itch or feel uncomfortable. I also love the fact that the company is committed to providing quality clothing at affordable prices.I am definitely going to order more dresses from here."
Annabel Paisley
Collected.reviews
Nov 24, 2021
Featured for: Positive fit, fabric, value
Lousy customer service
"I placed an order for 3 tops on December 5th, 2023. I never received these items, were..."
Lori Mitchell
Trustpilot
Sep 30, 2025
Featured for: Non-delivery and no response
Ordered clothing & waited 2 months only…
"Ordered clothing & waited 2 months only for it to come. I ordered size S & it was more like size L. I have been going through a return process since t..."
Pika Pikachu
Trustpilot
Sep 30, 2025
Featured for: Lengthy return dispute and fees
Very cute and inexpensive
"Very cute and inexpens..."
Kristy Marie
Trustpilot
Sep 30, 2025
Featured for: Short praise: cute, inexpensive
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tammy Poteet
trustpilot.com
Sep 30, 2025
Great options
...
L
Lori Mitchell
trustpilot.com
Sep 30, 2025
Lousy customer service
I placed an order for 3 tops on December 5th, 2023. I never received these items, were...
B
Bonnie Clark
trustpilot.com
Sep 30, 2025
Ease of ordering
I like the unique items for sale. I’ve been...
D
Diana Prestwich
trustpilot.com
Sep 30, 2025
Easy to use website
Easy to use website. Cle...
M
Mia
trustpilot.com
Sep 30, 2025
Never shop here again
Bunch of cheap crap. Quality is bad and all made in China it seems. Won't respond to...
P
Patricia Mcnevin
trustpilot.com
Sep 30, 2025
prices were great and the styles
prices were grea...
S
Susan T
trustpilot.com
Sep 30, 2025
Fast order
Nice clothing an...
R
Rodneyta Rocker
trustpilot.com
Sep 30, 2025
I ordered several pieces from this…
I ordered several pieces from this Company back in December. I STILL haven't received my items and here it is March. I will never pu...
D
D Gillette
trustpilot.com
Sep 30, 2025
My experience with this company is…
My experience with this company is fairly new. I do like the styles of what I was seeing...
P
Pika Pikachu
trustpilot.com
Sep 30, 2025
Ordered clothing & waited 2 months only…
Ordered clothing & waited 2 months only for it to come. I ordered size S & it was more like size L. I have been going through a return process since t...
M
Mary T
trustpilot.com
Sep 30, 2025
When I requested to return, they asked if I would “just keep it”
I ordered a significant amount of clothing from Belle Lilly and when I received the products, I was not pleased with the quality. Instead of using dif...
A
Ann Marie Scatena
trustpilot.com
Sep 30, 2025
I returned something to them and they…
I returned something to them and they refused to get it out of customs, and it was returned back to me FIVE months later. Bellelily told me to send it...
D
Donald Dormire
trustpilot.com
Sep 30, 2025
Large selection great prices
...
Z
ZD
trustpilot.com
Sep 30, 2025
Save your money! Fraudulent business
This website is completely fraudulent. I bought 5 bikinis. 4 of them were supposed to have glitter on them, when I received them not even one had glit...
D
Deanna Nosek
trustpilot.com
Sep 30, 2025
Fun shopping
Great web site, nice p...
T
Tamela Dreyer
trustpilot.com
Sep 30, 2025
All the cute styles for a fair price.
All the cute style...
K
Kristy Marie
trustpilot.com
Sep 30, 2025
Very cute and inexpensive
Very cute and inexpens...
M
Marie
trustpilot.com
Sep 30, 2025
The cut of the clothes was awful
The cut of the clothes was awful. I purchased socks, they were 3 meters long and so narrow my hand could...
M
Mrs L Knowles
trustpilot.com
Sep 30, 2025
I loved to browse and when I find what…
I loved to browse and when I find what I wanted ordering and payment was really simple to do,...
J
Julie
trustpilot.com
Sep 30, 2025
Not sure haven't gotten top yet
Not sure haven'...
Conclusion
Reviews for Bellelily show a clear split: many shoppers appreciate the wide style selection, low prices and an easy website experience. However, a substantial number of reviewers report late or missing deliveries, difficult return processes, partial refunds and inconsistent product quality. Customer communication is a recurring concern in negative reports, particularly around returns and refunds. Consumers considering Bellelily may prefer to place small test orders first, verify sizing carefully and keep documentation of orders and communications in case a dispute is needed.