Many reviewers compliment Belle Lingerie on fit, brand choice, and competitive prices. Customers often mention fast dispatch, clear photos, and helpful staff. Another group describes missed deliveries, wrong items, and refunds that were delayed or refused. Reviews split sharply between smooth orders and unresolved fulfilment issues.
Examples from available reviews (Oct 2018 – Mar 2026).
The company provided excellent service.
“Excellent service”
Wrong item was sent and customer service refused responsibility.
“Ordered a sports bra, however my parcel arrived and it was bikini bottoms and not a sports bra.”
Longtime customer praises speedy service and better prices with free postage.
“Cheaper than well known lingerie retailer and free post and packing .”
Order not received and customer service failed to offer tracking or timely information.
“Did not receive my order and when I contacted customer service I was told that delivery to my area takes longer.”
Many positive reviews mention quick dispatch, polite staff, and deliveries that arrive as expected. Repeated complaints describe parcels that never turn up, the wrong items being sent, and the company refusing to take responsibility. Several reviewers also point to orders stuck open for a long time and refunds that move slowly.
Many customers point to lower prices, good deals, and strong value for larger sizes. Several also mention free delivery and savings from promotions. A smaller group says prices have gone up or that there are fewer cheap options than before.
Shoppers often say the website is easy to use and that sizing information is clear and helps them choose. Several reviews praise the wide size range and regular new arrivals from familiar brands. A small number describe annoyance with tracking updates and delivery estimates that are hard to pin down.
Many reviewers say items match the website description, fit as expected, and feel well made. Some also mention genuine branded products and secure packaging on delivery. A smaller but serious set of reviews says items arrived unhygienic, not as described, or in the wrong product category.
Many customers mention regular delivery updates and helpful responses from staff. Others describe weak communication when deliveries are delayed and tracking that doesn’t give useful detail. Refund and exchange updates also come across as inconsistent from case to case.
Many reviews describe repeat orders, straightforward returns, and strong recommendations. At the same time, a clear minority report one-off failures that left orders unresolved and refunds delayed or refused. Overall, feedback combines strong praise for products and staff with recurring problems around fulfilment and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
The correct item arrived on time.
“THE CORRECT ITEM ARRIVED ON TIME”
The correct item arrived on time.
“THE CORRECT ITEM ARRIVED ON TIME”
Items shown as available were unavailable, causing cancellation and refund.
“told not actually available”
Items shown as available were unavailable, causing cancellation and refund.
“told not actually available”
Bra met expectations and was exactly what was wanted.
“Great bra, just what I wanted.”
Bra met expectations and was exactly what was wanted.
“Great bra, just what I wanted.”
Good products, sizes and prices, but refunds take long to process.
“refunds take such a long time to process.”
Good products, sizes and prices, but refunds take long to process.
“refunds take such a long time to process.”
Swift, well-packed delivery; easy free returns and quick refund.
“Return was very easy, free and no quibbles.”
Swift, well-packed delivery; easy free returns and quick refund.
“Return was very easy, free and no quibbles.”
Item was delivered quickly and was authentic.
“item delivered quickly and was authentic”
Item was delivered quickly and was authentic.
“item delivered quickly and was authentic”
The company provided excellent service.
“Excellent service”
The company provided excellent service.
“Excellent service”
Order has had the same status for almost a month.
“I'm ordering for year and now it's almost a month with the same status. :-(”
Order has had the same status for almost a month.
“I'm ordering for year and now it's almost a month with the same status. :-(”
Wrong item was sent and customer service refused responsibility.
“Ordered a sports bra, however my parcel arrived and it was bikini bottoms and not a sports bra.”
Wrong item was sent and customer service refused responsibility.
“Ordered a sports bra, however my parcel arrived and it was bikini bottoms and not a sports bra.”
Bikini bottoms arrived in plenty of time and matched perfectly.
“but the bottoms arrived in plenty of time, and perfect to match my top”
Bikini bottoms arrived in plenty of time and matched perfectly.
“but the bottoms arrived in plenty of time, and perfect to match my top”
Easy website, reasonable prices, swift delivery and clear returns communication.
“The web site was easy to navigate with lots of quality swimwear and lingerie”
Easy-to-use site with quality products and swift, well-communicated delivery.
“delivery was very swift with good communication along the way.”
Longtime customer praises speedy service, lower prices and free delivery.
“Cheaper than well known lingerie retailer and free post and packing”
Longtime customer praises speedy service and better prices with free postage.
“Cheaper than well known lingerie retailer and free post and packing .”
Shopping felt easier and pleasurable, with customers valued and spoilt for choice.
“Shopping" is made so mush easier and a pleasure when a client is made to feel valued.”
Shopping felt easy and pleasurable with wide choice and feeling valued.
“One is spoilt for choice!”
Sizes matched stated measurements and swimsuits fitted well.
“sizes are exactly as stated”
Sizes matched descriptions and swimsuits fitted well with fast delivery.
“sizes are exactly as stated”
Products are quality and customer service is excellent.
“Quality products avaible with excellent customer service”
Quality products available alongside excellent customer service.
“Quality products avaible with excellent customer service”
Products fantastic but delivery was later than expected.
“arrived a bit later than expected”
Products were excellent but delivered a little later than expected.
“The products are fantastic, though they arrived a bit later than expected, likely due to the Christmas and New Year holidays.”
Received excellent service and would use the company again.
“Excellent service, would use again.”
Reviewer experienced excellent service and would use the company again.
“Excellent service, would use again.”
Received bargains, fast free delivery and perfectly fitting items.
“All fit perfectly and I’m made up I’ve saved a lot of money.”
Found great bargains, timely free delivery and perfectly fitting items.
“I got some absolute bargains that I thought seemed too good to be true.”
Found a major bargain and received helpful customer service.
“found an absolute steal on Belle Lingerie.”
Found a bargain on a favourite bra and received helpful customer service.
“found an absolute steal on Belle Lingerie.”
Customer not informed of long estimated delivery and poor tracking communication.
“Did not receive my order”
Order not received and customer service failed to offer tracking or timely information.
“Did not receive my order and when I contacted customer service I was told that delivery to my area takes longer.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Belle Lingerie runs an online shop focused on women’s lingerie and swimwear. The range usually covers bras, knickers, swimwear, nightwear, and related accessories. Each product page shows photos plus sizing and fabric details to guide choices. Shoppers order through the website checkout and get shipment updates as the order is processed.