Customers often praise showroom staff and delivery teams as helpful, knowledgeable, and polite. Many reviews mention fast deliveries and an easy buying process in store. Recurring complaints focus on missed or cancelled deliveries and phone lines that go unanswered. Several low-rated reviews describe product faults and arguments over warranty cover or collection charges.
Examples from available reviews (Nov 2021 – Feb 2026).
Service was very good; staff were friendly and prices affordable.
“Really good service, very friendly lady who dealt with us and affordable prices.”
High-quality mattress and helpful delivery contributed to much better sleep.
“The quality of the mattress speaks for itself”
Promised delivery was missed and phone calls were disconnected without update.
“They lied and said my order/ bed would be delivered Wednesday 28th of January 2026”
Ottoman bed broke after 18 months and warranty claim was refused.
“the ottoman bed we purchased from Bedworld broke after just 18 months”
Many reviews point to helpful, knowledgeable shop staff who guide customers through mattress choices. Delivery crews are often described as polite and careful, and several reviewers mention drivers by name. A smaller number of reviews report staff who seemed distracted or unprofessional, and deliveries left at the door.
Many customers call the prices reasonable and say the purchase felt like good value. Some reviews mention extra charges, disputed refunds, or collection fees, but these come up less often than comments about staff or delivery.
Showroom visits are often described as straightforward, relaxed, and supported by staff who explain different mattress types. Several reviewers mention convenient delivery slots and assembly in the home. A minority describe a poor experience, most often tied to delivery delays or rude interactions with the contact centre.
Positive reviews mention comfortable mattresses and beds that match expectations. Negative feedback includes broken frames, mattresses that collapse or develop lumps, and items that do not match the images. Multiple reviewers say warranty claims were refused or that only partial refunds were offered.
Many customers mention clear updates from drivers and deliveries arriving when promised. Other reviews describe cancelled or missed deliveries and phone lines that are not answered. Some link disconnected calls and a lack of follow-up to unresolved returns and collection disputes.
Reviews split between very positive experiences with sales and delivery staff and strong dissatisfaction with after-sales support and product durability. That divide shows up as both enthusiastic five-star recommendations and many one-star complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Reviews (20) · Quotes shortened · As of: February 2026
Promised delivery was missed and phone calls were disconnected without update.
“They lied and said my order/ bed would be delivered Wednesday 28th of January 2026”
The company's relationship management was good.
“Good relationship management”
Friendly staff, clean showroom and good mattress selection to try out.
“Friendly and helpful staff.”
Bedworld staff quickly helped resolve an adjustable bed query.
“was really helpful and sorted the problem.”
Wrong mattresses were delivered and collection was delayed until bank intervention.
“refused to collect the mattresses”
Delivery was excellent and the divan matched its website description.
“Delivery was excellent.”
Delivery was cancelled and numerous contact attempts received no reply.
“Very bad customer service.”
Delivery was swift and the customer thanked driver Ace.
“Swift delivery Thank you ACE”
Knowledgeable sales assistant Ian provided excellent personalised advice and help.
“Ian was so knowledgeable and helpful with advice regarding my back injury.”
Delivery team persevered through a tight squeeze and fitted bed beautifully.
“Brilliant service from Ace and his partner.”
Reviewer is very happy with the bed and mattress quality.
“Amazing bed ,brilliant great mattress 😴 😍😍😍”
Trundle bed arrived within a week; delivery team were friendly and helpful.
“The delivery guys (the one in charge is called Ace) were friendly, quick and very helpful.”
Cardiff branch staff were patient and delivery drivers were careful.
“Very good service at the Cardiff branch.”
Divan and headboard arrived via an excellent and punctual delivery service.
“The delivery service was excellent.”
Customer could not change delivery date because Bedworld remained unresponsive.
“have rung multiple times never answered just rings”
Delivery team carried the mattress upstairs and were polite and courteous.
“They were polite, courteous and top guys.”
Delivery was on time and drivers were friendly and helpful.
“The delivery was on time.”
Delivery driver Ace communicated, arrived on time and was very polite.
“Very polite, respectful and considerate when in my house.”
Driver Ace was prompt, helpful with lifting, despite longer wait times.
“Ace my delivery driver was amazing.”
Buyer believes the bed received was not as advertised due to labelling.
“Don't think the bed i got was as advertised”
Mattress developed dips and lumps within weeks, causing neck pain.
“Within a week it has dips and lumps in it .”
Staff member Jon explained mattress types and helped customers decide.
“Jon was very helpful when we visited the store.”
Customer service replaced the mistaken mattress promptly and were cooperative.
“they were so understanding and co operative.”
Ottoman bed broke after 18 months and warranty claim was refused.
“the ottoman bed we purchased from Bedworld broke after just 18 months”
In-store advice was excellent and delivery staff were pleasant and helpful.
“Mattress delivered on time by two of the most pleasant and helpful guys who are a credit to the company”
Shop assistant was distracted on her phone and provided poor service.
“the lady was too busy on her phone amd didn't even acknowledge us at first”
Delivery was delayed, items dumped outside, and customer service was rude.
“it was dumped at the front door, the old bed was not uplifted despite paying for this.”
Reviewer advises avoiding the company and reports unprofessional sales staff.
“The sales girl absolutely unprofessional and such a liar.”
Wrong mattresses delivered and refund requests were ignored and disputed.
“they told me that we will not receive the full refund!”
Reviewer described the experience as dreadful in every way.
“Dreadful in every way”
They delivered lower-quality items, refused replacements, and left items at the door.
“they send you a lower quality than what you ordered”
Mattress was uncomfortable and after-sales support required a £79 collection charge.
“they will charge us £79 to collect and see what is the problem.”
Mattress caused pain and company refused exchanges, charging £79 for collection.
“if you dislike it we can collect for a charge of £79”
King-size ottoman bed arrived on time and was easy to assemble.
“bed arrived 10days later.at 10.30 am this morning”
Delivery delayed despite urgent need and customer service was rude.
“the customer service team calls me on 29th saying my bed is delayed and would be delivered on 2nd Dec.”
Bed broke multiple times and company offered inadequate partial refunds.
“the bed support beam of the bed completely broke”
Mattress had collapsed areas and felt like sleeping in a hole.
“Awful mattress as if it was a recycle with collapsed areas in the middle, sleeping in a hole!”
Reviewer warns of poor quality, unfriendly service and dishonesty.
“Not recommended Not friendly Cheap Quality”
Bed quality was poor, lasted a year and customer service was rude.
“Terrible quality bed. Lasted a year!”
Mattresses differed from pictures and the bed frame had missing parts.
“The mattresses are not what is shown in the pictures, very cheap replicas”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bedworld is a UK retailer that sells beds, mattresses, and bedroom furniture. Its range includes divans, ottoman beds, adjustable beds, headboards, and mattresses from various manufacturers. Customers can visit showrooms to try mattresses or order through the online store. Bedworld offers home delivery and assembly, with phone and email support for orders and aftercare.