Customers often praise showroom staff and delivery teams as helpful, knowledgeable, and polite. Many reviews mention fast deliveries and an easy buying process in store. Recurring complaints focus on missed or cancelled deliveries and phone lines that go unanswered. Several low-rated reviews describe product faults and arguments over warranty cover or collection charges.
Examples from available reviews (Nov 2021 – Feb 2026).
Service was very good; staff were friendly and prices affordable.
“Really good service, very friendly lady who dealt with us and affordable prices.”
High-quality mattress and helpful delivery contributed to much better sleep.
“The quality of the mattress speaks for itself”
Promised delivery was missed and phone calls were disconnected without update.
“They lied and said my order/ bed would be delivered Wednesday 28th of January 2026”
Ottoman bed broke after 18 months and warranty claim was refused.
“the ottoman bed we purchased from Bedworld broke after just 18 months”
Many reviews point to helpful, knowledgeable shop staff who guide customers through mattress choices. Delivery crews are often described as polite and careful, and several reviewers mention drivers by name. A smaller number of reviews report staff who seemed distracted or unprofessional, and deliveries left at the door.
Many customers call the prices reasonable and say the purchase felt like good value. Some reviews mention extra charges, disputed refunds, or collection fees, but these come up less often than comments about staff or delivery.
Showroom visits are often described as straightforward, relaxed, and supported by staff who explain different mattress types. Several reviewers mention convenient delivery slots and assembly in the home. A minority describe a poor experience, most often tied to delivery delays or rude interactions with the contact centre.
Positive reviews mention comfortable mattresses and beds that match expectations. Negative feedback includes broken frames, mattresses that collapse or develop lumps, and items that do not match the images. Multiple reviewers say warranty claims were refused or that only partial refunds were offered.
Many customers mention clear updates from drivers and deliveries arriving when promised. Other reviews describe cancelled or missed deliveries and phone lines that are not answered. Some link disconnected calls and a lack of follow-up to unresolved returns and collection disputes.
Reviews split between very positive experiences with sales and delivery staff and strong dissatisfaction with after-sales support and product durability. That divide shows up as both enthusiastic five-star recommendations and many one-star complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · External Source (20) · Reviews (20) · Quotes shortened · As of: February 2026
Store assistant Billy was excellent and presented all available options.
“Billy the store assistant was excellent, asked what we required & gave us all the options available”
Store assistant Billy was excellent and presented all available options.
“Billy the store assistant was excellent, asked what we required & gave us all the options available”
High-quality mattress and helpful delivery contributed to much better sleep.
“The quality of the mattress speaks for itself”
High-quality mattress and helpful delivery contributed to much better sleep.
“The quality of the mattress speaks for itself”
Customer service was very helpful and staff were polite.
“Very helpful customer service was very polite”
Customer service was very helpful and staff were polite.
“Very helpful customer service was very polite”
The salesperson was really helpful and made buying a bed easy.
“Sales person was really helpful and made buying a bed really easy”
The salesperson was really helpful and made buying a bed easy.
“Sales person was really helpful and made buying a bed really easy”
The assistant was friendly and knowledgeable.
“Friendly assistant, and knowledgeable.”
The assistant was friendly and knowledgeable.
“Friendly assistant, and knowledgeable.”
Knowledgeable, helpful and honest staff influenced an immediate purchase.
“The chap in the store was knowledgeable, helpful and refreshingly honest.”
Knowledgeable, helpful and honest staff influenced an immediate purchase.
“The chap in the store was knowledgeable, helpful and refreshingly honest.”
Staff member provided very helpful assistance.
“Member of staff was very helpful”
Staff member provided very helpful assistance.
“Member of staff was very helpful”
Customers mentioned they received help in the store.
“The help we got in the store”
Customers mentioned they received help in the store.
“The help we got in the store”
No pushy sales; staff provided information and answered all questions.
“No pushy sales.”
No pushy sales; staff provided information and answered all questions.
“No pushy sales.”
A young staff member was very helpful.
“Very helpful young man”
A young staff member was very helpful.
“Very helpful young man”
Delivery was quick and Ace helped carry the bed upstairs politely.
“Ace was really helpful,”
Delivery was quick and the delivery team were polite and helpful.
“Delivered really quickly .”
Delivery was excellent, quick, and the drivers were pleasant.
“Excellent quick speedy delivery pleasant and friendly”
Delivery was excellent, quick and staff were friendly.
“Excellent quick speedy delivery pleasant and friendly”
Showroom visit, convenient delivery and assembly resulted in a loved bed.
“I love my bed”
Bought from showroom; delivery and assembly were convenient.
“I got it delivered a day that suited me and they assembled my bed.”
Delivery arrived on time with frequent, helpful driver updates.
“I had loads of updates from the driver who eas also very helpful and friendly.”
Delivery arrived on time with helpful, informative driver updates.
“The deliver was exactly when it was supposed to be.”
Store assistant provided useful information and was very helpful.
“The Gentleman that helped me choose my purchase, was very helpful and gave me lots of useful information.”
Sales assistant provided helpful, informative guidance during purchase.
“was very helpful and gave me lots of useful information.”
Customer praised service and reasonable prices but awaits delivery.
“Good customer service as in my book people buy people and prices that don’t break the bank .”
Customer service was good and prices were affordable; awaiting delivery.
“Good customer service as in my book people buy people and prices that don’t break the bank .”
Friendly, helpful staff made choosing the right items easy.
“Friendly helpful staff made it easy to choose the right items we needed”
Friendly staff helped choose the right items, making it easy.
“Friendly helpful staff made it easy to choose the right items we needed”
Friendly, helpful staff made choosing the right items easy.
“Friendly helpful staff made it easy to choose the right items we needed”
Friendly staff helped choose the right items, making it easy.
“Friendly helpful staff made it easy to choose the right items we needed”
Very good service from a friendly member of staff with affordable prices.
“Really good service, very friendly lady who dealt with us and affordable prices.”
Service was very good; staff were friendly and prices affordable.
“Really good service, very friendly lady who dealt with us and affordable prices.”
Delivery was punctual and driver checked contents; grandson slept well on bed.
“My delivery was on time and Ace the delivery driver checked it was all there.”
Delivery was on time and my grandson had a good night's sleep.
“My delivery was on time and Ace the delivery driver checked it was all there.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bedworld is a UK retailer that sells beds, mattresses, and bedroom furniture. Its range includes divans, ottoman beds, adjustable beds, headboards, and mattresses from various manufacturers. Customers can visit showrooms to try mattresses or order through the online store. Bedworld offers home delivery and assembly, with phone and email support for orders and aftercare.