Reviews Analysed
42
We Collect & Analyse Reviews
Bedworld
Experiences & Reviews
Bedworld is a UK bed and mattress retailer operating both showrooms and online sales. Typical product lines include mattresses, divan bases, adjustable beds and bed frames. Services commonly referenced by consumers include in‑home delivery and installation from dedicated delivery teams, and in‑store mattress trial facilities.
Overview & Key Metrics
Positive Sentiment
38%
Latest Review
16d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Most reviews mention helpful delivery and showroom staff; a minority report cancelled deliveries or refused collections, creating notable dissatisfaction.
Share
Strong
29%
💰
Value for money
A small number of reviews report poor value: items felt defective or not as expected, and customers described expensive purchases that failed quickly.
Share
Weak
3%
⚡
User experience
Many reviewers describe positive in‑store and delivery experiences, citing patient staff, clear demonstrations and careful handling in customers' homes.
Share
Strong
21%
🔧
Product quality
Product reports are mixed: several customers praise the delivered item as described, while others report incorrect items or mattresses developing dips and lumps.
Share
Mixed
10%
📞
Communication
Several reviews praise proactive texts/ETAs from drivers; others report unanswered calls, non‑replyable texts and delayed responses from the company.
Share
Mixed
18%
⭐
Overall experience
Overall impressions vary: many customers report a positive end‑to‑end experience, but a noticeable subset describe unresolved issues and refund disputes.
Share
Mixed
19%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 42 verified reviews (July 2022 – October 2025).
Contact your Banks, do not accept poor customer service when things go wrong
"Two mattresses with different side panels to the ones I viewed and then purchased at the Croydon store were delivered on 3/9/2025. Bedworld were conta..."
Pam
External Source
Sep 30, 2025
Featured for: detailed service and refund complaint
Ace my delivery driver was amazing
"Ace my delivery driver was amazing. He text an hour before and was here within 45 mins. Great help with lifting in..."
Nicolle Darling
External Source
Sep 23, 2025
Featured for: typical delivery praise with ETA
Excellent service
"I had a query regarding my adjustable bed, I contacted Bedworld a..."
Susan Hinton
External Source
Sep 30, 2025
Featured for: resolved product issue via support
Matress is gubbed
"Matress is gubbed. Only had it a few weeks . Really upsetting as it cost me alot I saved for a while to be abl..."
Lauren
External Source
Sep 22, 2025
Featured for: product defect and value complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 42 reviews
All Customer Reviews
Sources: Collected.reviews (22) · External Source (20) · Quotes shortened · As of: October 2025
O
Ogunkinle Oluwatosin Olaoti
External Source
Oct 02, 2025
Good relationship management
...
M
Mr Gregory Bowl
External Source
Oct 02, 2025
Friendly and helpful staff
Friendly and helpful staff. Clean and bright showr...
S
Susan Hinton
External Source
Sep 30, 2025
Excellent service
I had a query regarding my adjustable bed, I contacted Bedworld a...
P
Pam
External Source
Sep 30, 2025
Contact your Banks, do not accept poor customer service when things go wrong
Two mattresses with different side panels to the ones I viewed and then purchased at the Croydon store were delivered on 3/9/2025. Bedworld were conta...
K
KC KC
External Source
Sep 30, 2025
Delivery was excellent
Delivery was excellent. Divan bed w...
C
Catherine Pugh
External Source
Sep 30, 2025
Very bad customer service
Very bad customer service. Cancelled my delivery last Friday, said they would contact me with another date. Tried calling for two days, just rings out...
M
Mo
External Source
Sep 29, 2025
Swift delivery
...
A
Alun Thomas
External Source
Sep 27, 2025
Had a very top notch experience today…
Had a very top notch experience today buying our new bed and mattress, the sales assistant Ian was so knowledgeable and helpful with advice regarding...
G
Gillian Harrison
External Source
Sep 27, 2025
Brilliant service from Ace and his…
Brilliant service from Ace and his partner. Quite a tight squeeze to g...
S
Sofia Gueorgieva
External Source
Sep 26, 2025
A very good product, delivered efficiently
We ordered the trundle bed following recommendations, reviews and based on the restricted measurements required by the room dimensions. The item arriv...
M
Mr Mayor
External Source
Sep 25, 2025
Very good service at the Cardiff…
Very good service at the Cardiff branch. We were there a long time deciding as buying 2 beds and was prompted to enter the reg of our car so not to ge...
S
Suzi Zeffert
External Source
Sep 25, 2025
Excellent service
We ordered our new divan bed and headboard on-line and are delighted with them. The delivery service was excellent. Ace the driver contacted...
O
OrchardG
External Source
Sep 24, 2025
Poor customer service
I have been trying to contact them regarding my delivery, just got a text about delivery which cannot reply to, have rung multiple times never answere...
G
Gavin Oliff
External Source
Sep 24, 2025
Brilliant service
Yeah, let me just say a big thanks to the guys that helped me today. I couldn’t have got the...
J
Joanna REES
External Source
Sep 24, 2025
great service
The delivery was on time. The driver Ace and his oppo were...
J
Janice
External Source
Sep 24, 2025
Great service from delivery men
Delivery of my bed was very straightforward. The driver (Ace) text before delivery, arrived on ti...
N
Nicolle Darling
External Source
Sep 23, 2025
Ace my delivery driver was amazing
Ace my delivery driver was amazing. He text an hour before and was here within 45 mins. Great help with lifting in...
J
Jim Taylor
External Source
Sep 22, 2025
Don't think the bed i got was as…
Don't think the bed i got was as advertised only label on the bed is a fire label so don't ac...
L
Lauren
External Source
Sep 22, 2025
Matress is gubbed
Matress is gubbed. Only had it a few weeks . Really upsetting as it cost me alot I saved for a while to be abl...
T
T Buckland
External Source
Sep 22, 2025
Mattress shopping made easy
Jon was very helpful when we visited the store. We were quite undecided on which type of mattress we wanted. He went...
Conclusion
Reviews show a pattern of strong in‑store and delivery performance: customers frequently mention helpful showroom staff and attentive delivery teams (many cite drivers who text ETAs and carry items inside). However, several recent complaints highlight problems with communication (unanswered calls, non‑replyable texts) and product mismatches or early mattress faults. If you plan to buy, test mattresses in a showroom where possible, confirm product specifications and delivery arrangements, and keep photos and records of deliveries. For customers worried about unresolved orders or incorrect items, one reviewer suggested contacting the card issuer as part of dispute options; check the retailer’s returns and collection policy before purchase.