Reviews Analysed
20
We Collect & Analyse Reviews
Beds.co.uk
Experiences & Reviews
Beds.co.uk is a UK-based online retailer specialising in beds, mattresses and bedroom accessories. The site lists a range of bed frames, mattress types and sizes and offers delivery and optional assembly services. Shoppers commonly use discount codes and sales pricing; consumers should review delivery options, assembly terms and warranty/returns policies before purchase.
Overview & Key Metrics
Positive Sentiment
45%
Latest Review
16d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Numerous reviews highlight helpful, responsive staff who resolve issues, but a substantial portion report failed or poor service and unfulfilled promises.
Share
Mixed
26%
💰
Value for money
Some customers reported good sale prices and discounts, but others felt products were poor value given quality or additional unexpected costs.
Share
Weak
7%
⚡
User experience
A small number of reviews describe confusing phone/portal access and scheduling problems; data is limited but leans toward reporting friction.
Share
Mixed
1%
🔧
Product quality
Several reviews describe damaged or low‑quality items, repeated faults and durability problems; a minority report good quality products delivered as expected.
Share
Weak
14%
📞
Communication
Many customers praise clear, prompt communication from named staff, while many others cite missed calls, conflicting emails and lack of updates about delivery.
Share
Mixed
26%
⭐
Overall experience
Experiences vary widely: some buyers report smooth orders and helpful staff; a sizeable group report non‑delivery, delays or unresolved faults.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Absolutely awful experience with this…
"Absolutely awful experience with this company, I'm disabled so paid extra to have the bed put in the room and packing removed, i was given a time slot..."
Maureen Hannaford
Trustpilot
Sep 30, 2025
Featured for: Delivery failure, accessibility and product issues
We purchased a lovely 3ft bunk bed and…
"We purchased a lovely 3ft bunk bed and two mattresses. Couldn’t believe the price that we paid with the sale price and additional discount code. We we..."
Nicola Clark
Trustpilot
Sep 30, 2025
Featured for: Missing item resolved promptly by staff
Ottoman bed and mattress
"I nearly didn’t order after reading reviews however, everything was fine with my experience. Delivery date was arranged for 10 days after I ordered an..."
Katy Crisp
Trustpilot
Sep 30, 2025
Featured for: On-time delivery and good product
TitleUnacceptable Service – Order Still Not Delivered.Order Numbers mentioned in your emails: 4503493 and 361043.
"Subject: Final Notice – Order No. 4503493 / 361043 (Non-Delivery, Legal Action Pending) Dear Customer Service, This is our final notice regarding the..."
Lecia pt
Trustpilot
Sep 30, 2025
Featured for: Repeated non-delivery and order confusion
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
P
Padraig
trustpilot.com
Sep 30, 2025
Excellent Customer Service
I had an excellent experience with Beds.co.uk and their customer service team. My order was originally placed for a double bed, but I decided to upgra...
M
Maureen Hannaford
trustpilot.com
Sep 30, 2025
Absolutely awful experience with this…
Absolutely awful experience with this company, I'm disabled so paid extra to have the bed put in the room and packing removed, i was given a time slot...
D
Daniel Abeleira
trustpilot.com
Sep 30, 2025
Very helpfull,good customer service.
...
T
Tanya McLeod
trustpilot.com
Sep 30, 2025
Jacob was really friendly
Jacob was really friendly, quickly helped me sort ou...
A
AL
trustpilot.com
Sep 30, 2025
Terrible!!!!!
Not delivered No respons...
N
Nicola Clark
trustpilot.com
Sep 30, 2025
We purchased a lovely 3ft bunk bed and…
We purchased a lovely 3ft bunk bed and two mattresses. Couldn’t believe the price that we paid with the sale price and additional discount code. We we...
S
SS
trustpilot.com
Sep 30, 2025
Great customer support
We were struggling a little bit to put the bed together and Sean was very helpful and sent over some instruction...
L
Lecia pt
trustpilot.com
Sep 30, 2025
TitleUnacceptable Service – Order Still Not Delivered.Order Numbers mentioned in your emails: 4503493 and 361043.
Subject: Final Notice – Order No. 4503493 / 361043 (Non-Delivery, Legal Action Pending) Dear Customer Service, This is our final notice regarding the...
C
C Mansfield
trustpilot.com
Sep 30, 2025
Your Invoice #000187040 for Order…
Your Invoice #000187040 for Order #000365300 So far awful - no mattress has arrived and no communication as to why not. I tried phoning, no reply and...
J
Joe Smith
trustpilot.com
Sep 30, 2025
LOW QUALITY BEDS / NO CUSTOMER SERVICE
The only good thing about this company is there misleading website, I have come to learn that the pictures are illustrations and not the actual produc...
S
Sarah
trustpilot.com
Sep 30, 2025
Helpful
...
D
Dean W
trustpilot.com
Sep 30, 2025
OMG BAD BAD VERY BAD
Please do not buy you will regret it. I placed an order 12/09/25 I had nothing but problems the communication is terrible you can’t call them at the t...
B
Bradley Povah
trustpilot.com
Sep 30, 2025
Harris was great at resolving a few…
Harris was great at resolving a few issues with my...
A
Ada
trustpilot.com
Sep 30, 2025
AVOID THIS COMPANY
AVOID THIS COMPANY. I placed an order on this website under the impression they did next day courier service sir express delivery for free of charge w...
M
Mike D
trustpilot.com
Sep 30, 2025
More issues! Still no bed
Bed was supposed be delivered tomorrow, after they cancelled the delivery 3 days ago. Only to cancel i...
M
Maxine Lacey
trustpilot.com
Sep 30, 2025
Extremely poor quality and dismissive customer servicevise anyone…
I would strongly advise anyone considering buying a bed from this company to think twice. This is now the second time I’ve had serious faults with the...
M
Mrs Zainab Cabulo
trustpilot.com
Sep 30, 2025
Muhammad provided exceptional service
Muhammad provided exceptional service! He was patient, professional, and went above and beyond to make sure I had everything I needed....
K
Katy Crisp
trustpilot.com
Sep 30, 2025
Ottoman bed and mattress
I nearly didn’t order after reading reviews however, everything was fine with my experience. Delivery date was arranged for 10 days after I ordered an...
K
Kylie Barclay
trustpilot.com
Sep 30, 2025
The wrong bed was delivered 4 times
The wrong bed was delivered 4 times! I constantly had to chase the company who continually got it wrong! Wrong bed .. then when the right bed was deli...
A
Andrea
trustpilot.com
Sep 30, 2025
Bad experience
I ordered three garden cushions on the 25th August not received them and no confirmation when...
Conclusion
Reviews for Beds.co.uk show a clear split: many customers praise specific staff members for fast, helpful problem resolution, while numerous others report delivery failures, poor communication and product quality issues. If you consider buying, check delivery windows, stock availability and the company’s returns/collection charges before ordering. Keep written records of order numbers, delivery promises and any communications, and confirm any promised refunds or assembly in writing. Those wanting reassurance should ask for named contact points and verify warranties and remedies in advance.