Reviews for Beds.co.uk show a clear split: many customers praise specific staff members for fast, helpful problem resolution, while numerous others report delivery failures, poor communication and product quality issues. If you consider buying, check delivery windows, stock availability and the company’s returns/collection charges before ordering. Keep written records of order numbers, delivery promises and any communications, and confirm any promised refunds or assembly in writing. Those wanting reassurance should ask for named contact points and verify warranties and remedies in advance.
Examples from available reviews (Jan 2024 – Feb 2026).
Delivery and assembly service failed and the bed arrived damaged.
“he had dumped the bed in front of the house”
Company apologised and quickly arranged the missing mattress delivery.
“I was emailed within a few hours by Jacob to apologise”
Bed and mattress arrived as agreed and were excellent quality.
“the bed and mattress arrived as agreed.”
Order not delivered, conflicting order numbers and legal escalation threatened.
“This is our final notice regarding the unacceptable failure to deliver our order.”
Numerous reviews highlight helpful, responsive staff who resolve issues, but a substantial portion report failed or poor service and unfulfilled promises.
Some customers reported good sale prices and discounts, but others felt products were poor value given quality or additional unexpected costs.
A small number of reviews describe confusing phone/portal access and scheduling problems; data is limited but leans toward reporting friction.
Several reviews describe damaged or low‑quality items, repeated faults and durability problems; a minority report good quality products delivered as expected.
Many customers praise clear, prompt communication from named staff, while many others cite missed calls, conflicting emails and lack of updates about delivery.
Experiences vary widely: some buyers report smooth orders and helpful staff; a sizeable group report non‑delivery, delays or unresolved faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Quotes shortened · As of: February 2026
Hazel responded promptly on a Sunday with a helpful update.
“Hazel took time out on a Sunday to respond to my email”
Staff arranged quick delivery and live chat helped change order efficiently.
“He was friendly, efficient and sorted everything out for me”
Mattress appeared used, soft and uncomfortable.
“mattress doesn't look new, looks 5 years old.”
Customer service quickly confirmed and scheduled delivery as requested.
“within no time I had a response from Yara”
Company accommodated order change and provided complimentary premium delivery.
“they accommodated me very well even throwing in complimentary premium delivery”
Hidden £40 delivery fee for Scotland, later waived after complaint.
“hidden £40 delivery fee if you live in scotland”
Delivery driver refused to enter property, leaving customer to move beds.
“the delivery driver refused to enter the property with the beds”
Reviewer found the bed lovely and the service great.
“Lovely bed & great service”
Two identical payments taken and customer service unresponsive.
“taken two payments from my bank of just 500 for one bed”
Order delayed, bed arrived damaged and assembly was poor.
“Bed arrived damaged and they tried to say it was made that way”
Items arrived on time with a good delivery service.
“Very happy with the order and delivery process.”
Wrong mattress sent and company won't collect without charging customer.
“Wrong mattress sent out yet won't take it back without me having to pay.”
Order issue was dealt with quickly and smoothly by David Walker.
“dealt with really well via david walker who sorted it quickly and smoothly”
Hudson resolved the matter within minutes with impeccable professionalism.
“matter resolved within minutes”
Mattress considered excellent and delivery team were helpful.
“Excellent mattress without being extortionate price”
Hudson Brown was extremely helpful, pleasant and polite.
“He was extremely helpful pleasant and polite .”
Delivery on time and Mia arranged a free replacement part quickly.
“Delivery was on time with plenty of communication beforehand.”
Refund delayed despite cancellation and assurances from helpline.
“Still hanging onto my money for weeks despite me cancelling the order”
Efficient, friendly service and smooth online process; bed is lovely.
“Great service throughout”
Customer service communication was effective and efficient.
“the communication to customer service is just brilliant.”
Delivery failures and poor-quality beds led to significant extra costs.
“drivers refused to bring the beds inside and just left.”
Customer service was prompt, efficient and handled my order change.
“was incredibly prompt, efficient, and polite.”
Delivery and assembly service failed and the bed arrived damaged.
“he had dumped the bed in front of the house”
Reviewer says the product offered good value for money.
“Value for money”
Jacob quickly resolved delivery issues and was friendly.
“Jacob was really friendly, quickly helped me sort out my delivery issues”
Order not delivered and no response to emails.
“Not delivered No response to email Still waiting”
Company apologised and quickly arranged the missing mattress delivery.
“I was emailed within a few hours by Jacob to apologise”
Sean provided helpful support and promptly sent a replacement part.
“Sean was very helpful and sent over some instructions”
Order not delivered, conflicting order numbers and legal escalation threatened.
“This is our final notice regarding the unacceptable failure to deliver our order.”
No mattress delivered and no communication about refunds.
“no mattress has arrived and no communication as to why not.”
Received a lower-quality, misrepresented bed and return costs refused.
“what you see on the website is not what you will receive”
Reviewer found the company's service helpful, thanking them.
“Helpful thank you”
Poor communication caused delivery confusion and prompted cancellation.
“the communication is terrible you can’t call them”
Harris resolved order issues quickly and smoothly.
“Harris was great at resolving a few issues with my order”
Promised next-day delivery was false and customer service didn't respond.
“it’s been 3+ days and still no response on any kind”
Delivery repeatedly cancelled and mattress out of stock despite payment.
“Mattress is out of stock apparently. But not when you took our money!”
Bed had repeated faults and customer service offered inadequate remedies.
“Their response has been dismissive and unhelpful, with no real accountability for selling a substandard product.”
Muhammad provided patient, professional service and clear communication.
“Muhammad provided exceptional service!”
Bed and mattress arrived as agreed and were excellent quality.
“the bed and mattress arrived as agreed.”
Repeated wrong deliveries, long delays, and promised refunds not received.
“The wrong bed was delivered 4 times!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beds.co.uk is a UK-based online retailer specialising in beds, mattresses and bedroom accessories. The site lists a range of bed frames, mattress types and sizes and offers delivery and optional assembly services. Shoppers commonly use discount codes and sales pricing; consumers should review delivery options, assembly terms and warranty/returns policies before purchase.