Reviews for Beds.co.uk show a clear split: many customers praise specific staff members for fast, helpful problem resolution, while numerous others report delivery failures, poor communication and product quality issues. If you consider buying, check delivery windows, stock availability and the company’s returns/collection charges before ordering. Keep written records of order numbers, delivery promises and any communications, and confirm any promised refunds or assembly in writing. Those wanting reassurance should ask for named contact points and verify warranties and remedies in advance.
Examples from available reviews (Jan 2024 – Feb 2026).
Delivery and assembly service failed and the bed arrived damaged.
“he had dumped the bed in front of the house”
Company apologised and quickly arranged the missing mattress delivery.
“I was emailed within a few hours by Jacob to apologise”
Bed and mattress arrived as agreed and were excellent quality.
“the bed and mattress arrived as agreed.”
Order not delivered, conflicting order numbers and legal escalation threatened.
“This is our final notice regarding the unacceptable failure to deliver our order.”
Numerous reviews highlight helpful, responsive staff who resolve issues, but a substantial portion report failed or poor service and unfulfilled promises.
Some customers reported good sale prices and discounts, but others felt products were poor value given quality or additional unexpected costs.
A small number of reviews describe confusing phone/portal access and scheduling problems; data is limited but leans toward reporting friction.
Several reviews describe damaged or low‑quality items, repeated faults and durability problems; a minority report good quality products delivered as expected.
Many customers praise clear, prompt communication from named staff, while many others cite missed calls, conflicting emails and lack of updates about delivery.
Experiences vary widely: some buyers report smooth orders and helpful staff; a sizeable group report non‑delivery, delays or unresolved faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Quotes shortened · As of: February 2026
Garden cushions not received and unable to contact customer service.
“not received them and no confirmation when I will.”
Headboards were poor quality and exchanges offered did not help.
“quality of bed very poor.(specially headboards)”
Items not delivered and company repeatedly ignored communications.
“they will take your money, never deliver your items, then ignore your emails.”
Delivery slot changed and staff were rude, refusing to correct it.
“Rude, gave me an afternoon slot then told me the day before it would be 8am-12pm.”
Requested refund for delayed order and still waiting after many emails.
“TWO WEEKS LATER and I am STILL waiting for a refund.”
Driver left items outside in bad weather and refused to wait.
“Refused to wait for 5 mins.”
Received a different, cheaper mattress and driver refused to take it back.
“The mattress was supposed to be 10" depth, but was 8”
Advertised mattress with pillow top was not delivered as described.
“What arrived was a completely different mattresses with no pillow top.”
Installer used a spoon, damaged the bed and left toilets filthy.
“They turned up without a screwdriver and tried to install the bed with a spoon!”
Mattress was a poor, dirty copy of the advertised product.
“the mattress I received was a very poor copy of the one shown online and was dirty.”
Customer service rude and refused to provide a full refund.
“CUSTOMER SERVICE REP ARE EXTREMELY RUDE.”
Bed components failed and incorrect replacement parts were provided.
“one of the gas struts stopped working.”
Charged an unexpected delivery fee and was sent wrong mattress.
“memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered.”
Mattress developed a hole after one night, lacking proper support.
“started to make a hole from my body into the mattress.”
Mattress was uncomfortable with springs and a £70 delivery charge.
“charged me £70 at the door for delivery charge because I'm not in free postage area”
Company requested a positive review to waive delivery and refused refund.
“They ask you to write a good review before you have received the item”
Mattress felt like sleeping on springs and was poor quality.
“mattress feels like absolute rubbish, it's like we are sleeping on springs.”
After multiple returns they still received a poor mattress lacking pocket springs.
“inside just a normal spring mattress selling in the name of pocket spring.”
Multiple order and delivery errors plus wrong, low-quality mattress.
“They sent me the wrong mattress!”
Company missed refund deadlines and repeatedly cut off phone calls.
“phone calls I made were ended/cut off”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beds.co.uk is a UK-based online retailer specialising in beds, mattresses and bedroom accessories. The site lists a range of bed frames, mattress types and sizes and offers delivery and optional assembly services. Shoppers commonly use discount codes and sales pricing; consumers should review delivery options, assembly terms and warranty/returns policies before purchase.