Customers often single out staff by name for quick, helpful replies and effective fixes. Delivery results are mixed: many orders arrive on time, while others turn up damaged or incorrect. Product issues include mattresses that don’t match the description or arrive in poor shape. Several buyers mention unexpected delivery fees and refunds that take a long time.
Examples from available reviews (Jan 2024 – Mar 2026).
Hudson resolved the matter within minutes with impeccable professionalism.
“matter resolved within minutes”
Mattress appeared used, soft and uncomfortable.
“mattress doesn't look new, looks 5 years old.”
Two identical payments taken and customer service unresponsive.
“taken two payments from my bank of just 500 for one bed”
Delivery driver refused to enter property, leaving customer to move beds.
“the delivery driver refused to enter the property with the beds”
Reviews repeatedly praise staff by name for acting fast and sorting problems. At the same time, many customers describe delivery and installation going wrong, with damaged items and installers arriving without basic tools.
Value-for-money comments appear, but not often. Some customers say the price feels fair, while others point to unexpected delivery surcharges that made it feel less worthwhile.
Several reviewers describe an easy online checkout and helpful live chat when changing orders. Others report duplicate charges, deliveries cancelled or delayed after payment, and unclear order references that made the process harder.
Many complaints focus on mattresses and bed parts that don’t match the online description, arrive damaged, or look used. A smaller group say their mattresses and beds arrived in good condition and matched expectations.
Many reviewers describe slow or no replies about refunds and delivery questions, including calls that cut off and emails that went unanswered. Others highlight quick, clear responses from named staff, pointing to uneven communication.
Reviews show a clear split between excellent one-to-one help and repeated day-to-day failures. Outcomes vary sharply depending on whether the order runs smoothly or hits delivery, product, or refund issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Quotes shortened · As of: March 2026
Garden cushions not received and unable to contact customer service.
“not received them and no confirmation when I will.”
Headboards were poor quality and exchanges offered did not help.
“quality of bed very poor.(specially headboards)”
Items not delivered and company repeatedly ignored communications.
“they will take your money, never deliver your items, then ignore your emails.”
Delivery slot changed and staff were rude, refusing to correct it.
“Rude, gave me an afternoon slot then told me the day before it would be 8am-12pm.”
Requested refund for delayed order and still waiting after many emails.
“TWO WEEKS LATER and I am STILL waiting for a refund.”
Driver left items outside in bad weather and refused to wait.
“Refused to wait for 5 mins.”
Received a different, cheaper mattress and driver refused to take it back.
“The mattress was supposed to be 10" depth, but was 8”
Advertised mattress with pillow top was not delivered as described.
“What arrived was a completely different mattresses with no pillow top.”
Installer used a spoon, damaged the bed and left toilets filthy.
“They turned up without a screwdriver and tried to install the bed with a spoon!”
Mattress was a poor, dirty copy of the advertised product.
“the mattress I received was a very poor copy of the one shown online and was dirty.”
Customer service rude and refused to provide a full refund.
“CUSTOMER SERVICE REP ARE EXTREMELY RUDE.”
Bed components failed and incorrect replacement parts were provided.
“one of the gas struts stopped working.”
Charged an unexpected delivery fee and was sent wrong mattress.
“memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered.”
Mattress developed a hole after one night, lacking proper support.
“started to make a hole from my body into the mattress.”
Mattress was uncomfortable with springs and a £70 delivery charge.
“charged me £70 at the door for delivery charge because I'm not in free postage area”
Company requested a positive review to waive delivery and refused refund.
“They ask you to write a good review before you have received the item”
Mattress felt like sleeping on springs and was poor quality.
“mattress feels like absolute rubbish, it's like we are sleeping on springs.”
After multiple returns they still received a poor mattress lacking pocket springs.
“inside just a normal spring mattress selling in the name of pocket spring.”
Multiple order and delivery errors plus wrong, low-quality mattress.
“They sent me the wrong mattress!”
Company missed refund deadlines and repeatedly cut off phone calls.
“phone calls I made were ended/cut off”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beds.co.uk is a UK online retailer that sells beds, mattresses, and bedroom furniture. The website lists specs such as size, materials, and mattress depth so shoppers can compare options. Customers order online and can choose delivery and assembly across the UK. Support is available by phone, email, and live chat for order questions and aftercare.