Customers often praise attentive showroom staff, on-time delivery teams, and no-fuss assembly. Several reviewers point to solid build quality and comfortable mattresses. Many others describe major communication failures, cancelled orders, and refunds that were late or never received. Some deliveries arrived damaged or incomplete, and a few customers say replacements or compensation were questioned or disputed.
Examples from available reviews (Oct 2017 – Mar 2026).
Reviewer reports excellent service from the company.
“Excellent service”
Company ceased trading and kept nearly £800 without refunds.
“lost nearly £800”
Bed base collapsed within six months and company refused refund or replacement.
“has collapsed within 6 months.”
Easy to assemble flat pack with organised packaging and timely delivery.
“Best flat pack item I've ever bought so easy to put together”
Many customers mention on-time delivery crews, patient showroom staff, and quick replacements. Others describe unhelpful drivers, items arriving damaged, and compensation offers that were small or disputed. Reviews show a mixed picture, with positive and negative service experiences not evenly spread.
Numerous reviewers highlight competitive prices, discounts, and good value on beds or accessories. Other customers report refunds being refused, settlements offered at low percentages, and payments lost after cancellations. As a result, comments range from strong satisfaction with pricing to financial loss for some buyers.
Buyers often say assembly is easy, packaging is well organised, and mattresses can be tested before buying. Several also report long waits, cancelled orders, and contact routes that stopped working, which disrupted the purchase. Praise for ease of use appears, but less often than complaints about order progress.
Many reviews describe sturdy workmanship, comfortable mattresses, and well-designed beds. In contrast, others report missing parts, chipped doors, collapsed bases, and incorrect or lower-quality substitutes. Both long-lasting and failing items show up across different product types.
The most common theme is unreachable support, no updates, and orders cancelled with refunds delayed or not paid. Several reviewers mention closures or being told to contact their bank for a chargeback. Some customers, though, report clear delivery updates and helpful contact from staff.
Feedback splits between very happy customers who received good products on time and unhappy customers who faced cancellations, non-delivery, and refunds that were never resolved. The gap between positive delivery and service stories and serious communication breakdowns creates a clear divide in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
Patient, non‑pressuring staff allowed extensive mattress testing before purchase.
“Chad and his staff were extremely patient;”
Excellent craftsmanship and polite, efficient delivery with good aftercare.
“Excellent quality craftsmanship of our electric bed.”
Chosen for communication and willingness; delivery staff excellent.
“due to their communication and willingness”
Quality bed with great delivery and very good customer service.
“Great delivery service, quality bed purchased”
Repeat buyer praising great deals, service and delivery team.
“Second time buyer, every time we go in we get great deals and service.”
Received incorrect, poor-quality mattresses instead of ordered ones causing pain.
“They pull a switch and give you garbage generic versions instead.”
This time, my 3 friends came with me to go shopping at Bed King. They have already bought a lot of things, but I don't like the Lancaster 4 Piece Set Grey or other products of Bed King's company. The company sells poor quality furniture. I don't buy anything from this company and I just pay attention to my friends doing shopping. By the way, one of my friends dropped her new bed because it is of low quality. We are very sad about the poor service and the poor quality bought at Bed King's company. We don't like the company and it’s products at all.
Replacement delayed and drawer returned damaged; company unresponsive.
“Very, very poor customer service and will not use them again.”
Found stock in storeroom, discounted and next-day delivery; very satisfied.
“They rang me straight away and offered them at a discounted price.”
Refused refund or exchange and poor, rude customer service.
“They refused me an exchange or refund”
Mattress softened after four months and warranty denied; poor aftersales.
“mattress only 4 mths old became very soft”
Company blocked the customer and refused to help after wrong colours.
“They came as different colors.”
Bed base collapsed within six months and company refused refund or replacement.
“has collapsed within 6 months.”
Bed delivered broken and company failed to process refund or confirm.
“It was broken in 3 places.”
Memory foam topper arrived quickly and product was excellent.
“The product is amazing, first class and such a reasonable price,”
Staff listened, advised well, offered a good deal and quick delivery.
“gave me great deal delivered within 3days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bed Kings is a UK furniture retailer that focuses on beds, mattresses, and bedroom furniture. It sells through physical showrooms and an online store. The company offers home delivery, with optional assembly or installation. Bed Kings also provides customer support channels and lists warranty and returns details on its website.