Reviews show a clear divide: many customers report serious problems with delivery fulfilment, refunds and unresponsive support, while a smaller group describes satisfactory purchases and helpful delivery staff. Multiple reviewers allege cancelled orders or claims the business ceased trading, leading to payment disputes. Conversely, several five-star reviews praise product appearance and specific delivery teams. If you consider buying, document payment and communication, check your payment protection options, and be prepared for possible delays or difficult refunds based on the reported pattern.
Examples from available reviews (Oct 2017 – Feb 2026).
Helpful on-time delivery and good value; very satisfied with purchase.
“All in, the buying experience has been top notch.”
Excellent furniture and service; delivery delayed due to container issue.
“The furniture and service was excellent.”
Company ceased trading and kept nearly £800 without refunds.
“lost nearly £800”
Item lost in transit and company unresponsive; requester seeks refund.
“they admitted the item had been lost somewhere”
Most reviewers report poor service around orders and deliveries (late, cancelled or incomplete); a minority praise helpful delivery teams and staff.
A few customers say prices offer good value; others report materials or quality that do not match the price paid.
Frequent reports of delayed, cancelled or missing deliveries and difficult returns; a small number describe smooth online ordering and on-time delivery.
Some customers praise the look and build of delivered furniture; others report low-quality materials, damaged items or products that failed quickly.
Many reviewers describe unanswered emails, closed phone lines and little refund information; a minority report easy contact and helpful replies.
Overall impressions tilt negative: multiple customers report non-delivery, refund problems and poor support, though some had positive purchases and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Patient, non‑pressuring staff allowed extensive mattress testing before purchase.
“Chad and his staff were extremely patient;”
Excellent craftsmanship and polite, efficient delivery with good aftercare.
“Excellent quality craftsmanship of our electric bed.”
Chosen for communication and willingness; delivery staff excellent.
“due to their communication and willingness”
Quality bed with great delivery and very good customer service.
“Great delivery service, quality bed purchased”
Repeat buyer praising great deals, service and delivery team.
“Second time buyer, every time we go in we get great deals and service.”
Received incorrect, poor-quality mattresses instead of ordered ones causing pain.
“They pull a switch and give you garbage generic versions instead.”
This time, my 3 friends came with me to go shopping at Bed King. They have already bought a lot of things, but I don't like the Lancaster 4 Piece Set Grey or other products of Bed King's company. The company sells poor quality furniture. I don't buy anything from this company and I just pay attention to my friends doing shopping. By the way, one of my friends dropped her new bed because it is of low quality. We are very sad about the poor service and the poor quality bought at Bed King's company. We don't like the company and it’s products at all.
Replacement delayed and drawer returned damaged; company unresponsive.
“Very, very poor customer service and will not use them again.”
Found stock in storeroom, discounted and next-day delivery; very satisfied.
“They rang me straight away and offered them at a discounted price.”
Refused refund or exchange and poor, rude customer service.
“They refused me an exchange or refund”
Mattress softened after four months and warranty denied; poor aftersales.
“mattress only 4 mths old became very soft”
Company blocked the customer and refused to help after wrong colours.
“They came as different colors.”
Bed base collapsed within six months and company refused refund or replacement.
“has collapsed within 6 months.”
Bed delivered broken and company failed to process refund or confirm.
“It was broken in 3 places.”
Memory foam topper arrived quickly and product was excellent.
“The product is amazing, first class and such a reasonable price,”
Staff listened, advised well, offered a good deal and quick delivery.
“gave me great deal delivered within 3days”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bed Kings is a furniture retailer specialising in beds and bedroom furniture, operating an online sales channel. Consumers often consult reviews to evaluate delivery reliability, product quality and after-sales support before purchasing.