Reviews show a clear divide: many customers report serious problems with delivery fulfilment, refunds and unresponsive support, while a smaller group describes satisfactory purchases and helpful delivery staff. Multiple reviewers allege cancelled orders or claims the business ceased trading, leading to payment disputes. Conversely, several five-star reviews praise product appearance and specific delivery teams. If you consider buying, document payment and communication, check your payment protection options, and be prepared for possible delays or difficult refunds based on the reported pattern.
Examples from available reviews (Oct 2017 – Feb 2026).
Helpful on-time delivery and good value; very satisfied with purchase.
“All in, the buying experience has been top notch.”
Excellent furniture and service; delivery delayed due to container issue.
“The furniture and service was excellent.”
Company ceased trading and kept nearly £800 without refunds.
“lost nearly £800”
Item lost in transit and company unresponsive; requester seeks refund.
“they admitted the item had been lost somewhere”
Most reviewers report poor service around orders and deliveries (late, cancelled or incomplete); a minority praise helpful delivery teams and staff.
A few customers say prices offer good value; others report materials or quality that do not match the price paid.
Frequent reports of delayed, cancelled or missing deliveries and difficult returns; a small number describe smooth online ordering and on-time delivery.
Some customers praise the look and build of delivered furniture; others report low-quality materials, damaged items or products that failed quickly.
Many reviewers describe unanswered emails, closed phone lines and little refund information; a minority report easy contact and helpful replies.
Overall impressions tilt negative: multiple customers report non-delivery, refund problems and poor support, though some had positive purchases and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: February 2026
Prompt delivery with complete, undamaged parcel and all parts.
“Delivery was very prompt.”
Delivery delayed by accident but team communicated and delivered efficiently.
“the delivery team kept me updated”
Customer reports very poor communication throughout purchase.
“Communication was very very poor”
Ordered and waited without updates; customer service has been shocking.
“the customer service has been shocking”
Delivery driver refused to help carry wardrobe and left abruptly.
“The delivery person was very unhelpful.”
Repeatedly damaged deliveries and poor communication; inadequate compensation offered.
“They offered a 13% refund”
Competitive price and prompt communication when item arrived in stock.
“I received communication immediately to arrange delivery.”
Beautiful sideboard and great communication throughout purchase and delivery.
“great communication from purchase to delivery”
Very responsive customer service and good value on bed purchase.
“Fantastic customer service!”
Easy to assemble flat pack with organised packaging and timely delivery.
“Best flat pack item I've ever bought so easy to put together”
Multiple stock and delivery errors with delayed responses and late arrival.
“Last item delivered over 2 months after orddering”
Prompt, well packaged wardrobe with straightforward assembly and good price.
“It arrived promptly and well packaged”
Reviewer says the product is okay for kids.
“It’s ok for kids o”
Good quality and comfortable; delivery late but helpful driver.
“Well worth paying more for quality”
Slight factory damage replaced next day; overall great service.
“the company delivered a replacement the next day”
Reviewer reports great service and delivery.
“Great service and delivery”
Good communication, order in order and competitively priced.
“Good communication and all in order. Good price too.”
Excellent bed design and assembly; polystyrene packaging left residue.
“Excellent bed, went together well, very well designed.”
Reviewer reports excellent service from the company.
“Excellent service”
Wardrobe arrived with missing hinges and chipped doors; replacement promised.
“Wardrobe arrived with missing hinges”
Helpful on-time delivery and good value; very satisfied with purchase.
“All in, the buying experience has been top notch.”
Friendly, kind service and good value for money.
“Chris was so lovely and lovely service easy kind and perfect”
Order cancelled after six weeks; firm claimed to have ceased trading.
“to contact my card provider to get my money back”
Company ceased trading and kept nearly £800 without refunds.
“lost nearly £800”
Poor product quality and prolonged unresolved refund process.
“Trying to return it was a complete nightmare.”
Delivery three weeks late with no communication and incomplete order.
“Delivery 3 weeks late. No communication.”
Item never arrived and company unresponsive; bank dispute initiated.
“Still hasn't arrived.”
Good communication, reliable delivery team, and attractive product.
“Delivery team very good.”
Order cancelled then delayed refund, with poor contact and bank dispute.
“DO NOT ORDER FROM THIS COMPANY.”
Company took payment then claimed to be out of business while still trading online.
“Scam.”
Ordered in June and now unresponsive company, seeking refund.
“They have gone bust which explains the silence...”
Ordered mid-June with no responses and no delivery progress.
“no response back to any emails”
Order delayed almost two months with no communication and missing delivery.
“Would give 0 if I could”
Item lost in transit and company unresponsive; requester seeks refund.
“they admitted the item had been lost somewhere”
Order cancelled on delivery day after repeated unresponsive customer support.
“No proper explanation, no real apology, just silence and poor communication”
High quality lounge furniture despite delayed delivery.
“items were of a really good quality”
Excellent furniture and service; delivery delayed due to container issue.
“The furniture and service was excellent.”
Very long delivery delay contrary to one-to-two week claim.
“received it on the 3rd of July which is ridiculous.”
No customer service replies and unannounced delivery; refund awaited.
“No customer service at all, no replies to phone messages, emails.”
Order not received; company blocked calls and ignored emails; dispute raised.
“They've blocked my calls and are ignoring all of my emails.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bed Kings is a furniture retailer specialising in beds and bedroom furniture, operating an online sales channel. Consumers often consult reviews to evaluate delivery reliability, product quality and after-sales support before purchasing.