Reviews Analysed
21
We Collect & Analyse Reviews
Bed Kings
Experiences & Reviews
Bed Kings is a furniture retailer specialising in beds and bedroom furniture, operating an online sales channel. Consumers often consult reviews to evaluate delivery reliability, product quality and after-sales support before purchasing.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
19d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Most reviewers report poor service around orders and deliveries (late, cancelled or incomplete); a minority praise helpful delivery teams and staff.
Share
Weak
22%
💰
Value for money
A few customers say prices offer good value; others report materials or quality that do not match the price paid.
Share
Mixed
3%
⚡
User experience
Frequent reports of delayed, cancelled or missing deliveries and difficult returns; a small number describe smooth online ordering and on-time delivery.
Share
Weak
22%
🔧
Product quality
Some customers praise the look and build of delivered furniture; others report low-quality materials, damaged items or products that failed quickly.
Share
Mixed
9%
📞
Communication
Many reviewers describe unanswered emails, closed phone lines and little refund information; a minority report easy contact and helpful replies.
Share
Weak
20%
⭐
Overall experience
Overall impressions tilt negative: multiple customers report non-delivery, refund problems and poor support, though some had positive purchases and service.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Top Notch Experience!
"All in, the buying experience has been top notch. Bedroom furniture ordered on-line, delivery time & date was as stated. The driver kindly took our de..."
Keith Theodoulou
Trustpilot
Sep 30, 2025
Featured for: Positive: timely delivery and helpful driver
The furniture and service was…
"The furniture and service was excellent. Only negative the length of time to receive..."
Sharon Reedman
Trustpilot
Sep 30, 2025
Featured for: Positive: good product, service, delayed delivery
BEWARE same company that just ceased…
"BEWARE same company that just ceased trading and kept my money! Placed an order over a month ago, long lead time was expected. Rang about 4 weeks late..."
customer
Trustpilot
Sep 30, 2025
Featured for: Negative: ceased trading, lost large payment
Terrible Service, No Delivery, No Response
"I ordered a chest of drawers from Bed Kings on 22nd June – it’s now 17th July and it still hasn’t arrived. I’ve messaged and called them multiple time..."
jane bulankina
Trustpilot
Sep 30, 2025
Featured for: Negative: item lost, no replies
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Keith Theodoulou
trustpilot.com
Sep 30, 2025
Top Notch Experience!
All in, the buying experience has been top notch. Bedroom furniture ordered on-line, delivery time & date was as stated. The driver kindly took our de...
M
Me Again
trustpilot.com
Sep 30, 2025
Chris was so lovely and lovely service…
Chris was so lovely and lovely service easy kind and perfect all th...
N
Neil
trustpilot.com
Sep 30, 2025
Steer Clear
As reported by other reviewers, we ordered a chest of drawers from Bed kings - there was a lead time on the delivery which was to be expected but rece...
c
customer
trustpilot.com
Sep 30, 2025
BEWARE same company that just ceased…
BEWARE same company that just ceased trading and kept my money! Placed an order over a month ago, long lead time was expected. Rang about 4 weeks late...
V
Veronika
trustpilot.com
Sep 30, 2025
Terrible Experience
Terrible Experience – Avoid at All Costs! I had an awful experience with this company and feel completely scammed. The product quality was poor. Tryin...
M
Mario
trustpilot.com
Sep 30, 2025
Never again
Delivery 3 weeks late. No communication. No picking up the phone. No reply to emails De...
K
Kaye Jones
trustpilot.com
Sep 30, 2025
Order a shoes storage on the 30th May
Order a shoes storage on the 30th May. Still hasn't arrived. The don't reply to emails...
C
Cathy
trustpilot.com
Sep 30, 2025
New trundle bed
Easy to get hold off, good samples. De...
L
Lucy
trustpilot.com
Sep 30, 2025
DO NOT ORDER FROM THIS COMPANY …
Seen other reviews stating they have gone bust which makes sense. I placed an order on 18/7/25 then randomly on 22/7/25 had an email saying they can't...
J
Jean-Michel
trustpilot.com
Sep 30, 2025
Scam
Scam. Took my payment and now they are claiming to be come out o...
N
Nicola
trustpilot.com
Sep 30, 2025
They have gone bust which explains the silence...
I ordered a chest of drawers in June. I have been calling and emailing re delivery and no respons...
r
rosie D
trustpilot.com
Sep 30, 2025
june order still no update in any respect, way or form
I place my order in mid June. I have emailed and no response back to any emails. I have phoned on numerous occasions, but only once, 10th July, has th...
A
Arleen
trustpilot.com
Sep 30, 2025
Would give 0 if I could
Would give 0 if I could. Ordered my furniture almost 2 months ago and still havent received it. They notified me that they would deliver in 19thof Jul...
j
jane bulankina
trustpilot.com
Sep 30, 2025
Terrible Service, No Delivery, No Response
I ordered a chest of drawers from Bed Kings on 22nd June – it’s now 17th July and it still hasn’t arrived. I’ve messaged and called them multiple time...
T
Tharanga
trustpilot.com
Sep 30, 2025
Extremely Poor Service – I Would Not Recommend Bed Kings to Anyone
I’m extremely disappointed with the way Bed Kings handled my order and the complete lack of customer service throughout. I contacted them multiple tim...
K
Karen
trustpilot.com
Sep 30, 2025
Lounge furniture set
My items took longer than expected to arrive,but the items were of a really g...
S
Sharon Reedman
trustpilot.com
Sep 30, 2025
The furniture and service was…
The furniture and service was excellent. Only negative the length of time to receive...
C
Customer
trustpilot.com
Sep 30, 2025
Massive delays with the delivery
I've made an order on the 29th of may and received it on the 3rd of July wh...
C
Customer
trustpilot.com
Sep 30, 2025
No customer service contact at all.
No customer service at all, no replies to phone messages, emails. No tracking info given, ignored for 2 weeks, ordered another item and tried to cance...
C
Chloe
trustpilot.com
Sep 30, 2025
AVOID - ZERO STARS
Absolutely the worst company I’ve ever dealt with. I placed an order with Bedkings over two weeks ago, and I still haven’t received the product. Not o...
Conclusion
Reviews show a clear divide: many customers report serious problems with delivery fulfilment, refunds and unresponsive support, while a smaller group describes satisfactory purchases and helpful delivery staff. Multiple reviewers allege cancelled orders or claims the business ceased trading, leading to payment disputes. Conversely, several five-star reviews praise product appearance and specific delivery teams. If you consider buying, document payment and communication, check your payment protection options, and be prepared for possible delays or difficult refunds based on the reported pattern.