Customers often praise attentive showroom staff, on-time delivery teams, and no-fuss assembly. Several reviewers point to solid build quality and comfortable mattresses. Many others describe major communication failures, cancelled orders, and refunds that were late or never received. Some deliveries arrived damaged or incomplete, and a few customers say replacements or compensation were questioned or disputed.
Examples from available reviews (Oct 2017 – Mar 2026).
Reviewer reports excellent service from the company.
“Excellent service”
Company ceased trading and kept nearly £800 without refunds.
“lost nearly £800”
Bed base collapsed within six months and company refused refund or replacement.
“has collapsed within 6 months.”
Easy to assemble flat pack with organised packaging and timely delivery.
“Best flat pack item I've ever bought so easy to put together”
Many customers mention on-time delivery crews, patient showroom staff, and quick replacements. Others describe unhelpful drivers, items arriving damaged, and compensation offers that were small or disputed. Reviews show a mixed picture, with positive and negative service experiences not evenly spread.
Numerous reviewers highlight competitive prices, discounts, and good value on beds or accessories. Other customers report refunds being refused, settlements offered at low percentages, and payments lost after cancellations. As a result, comments range from strong satisfaction with pricing to financial loss for some buyers.
Buyers often say assembly is easy, packaging is well organised, and mattresses can be tested before buying. Several also report long waits, cancelled orders, and contact routes that stopped working, which disrupted the purchase. Praise for ease of use appears, but less often than complaints about order progress.
Many reviews describe sturdy workmanship, comfortable mattresses, and well-designed beds. In contrast, others report missing parts, chipped doors, collapsed bases, and incorrect or lower-quality substitutes. Both long-lasting and failing items show up across different product types.
The most common theme is unreachable support, no updates, and orders cancelled with refunds delayed or not paid. Several reviewers mention closures or being told to contact their bank for a chargeback. Some customers, though, report clear delivery updates and helpful contact from staff.
Feedback splits between very happy customers who received good products on time and unhappy customers who faced cancellations, non-delivery, and refunds that were never resolved. The gap between positive delivery and service stories and serious communication breakdowns creates a clear divide in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (16) · Reviews (1) · Quotes shortened · As of: March 2026
Prompt delivery with complete, undamaged parcel and all parts.
“Delivery was very prompt.”
Delivery delayed by accident but team communicated and delivered efficiently.
“the delivery team kept me updated”
Customer reports very poor communication throughout purchase.
“Communication was very very poor”
Ordered and waited without updates; customer service has been shocking.
“the customer service has been shocking”
Delivery driver refused to help carry wardrobe and left abruptly.
“The delivery person was very unhelpful.”
Repeatedly damaged deliveries and poor communication; inadequate compensation offered.
“They offered a 13% refund”
Competitive price and prompt communication when item arrived in stock.
“I received communication immediately to arrange delivery.”
Beautiful sideboard and great communication throughout purchase and delivery.
“great communication from purchase to delivery”
Very responsive customer service and good value on bed purchase.
“Fantastic customer service!”
Easy to assemble flat pack with organised packaging and timely delivery.
“Best flat pack item I've ever bought so easy to put together”
Multiple stock and delivery errors with delayed responses and late arrival.
“Last item delivered over 2 months after orddering”
Prompt, well packaged wardrobe with straightforward assembly and good price.
“It arrived promptly and well packaged”
Reviewer says the product is okay for kids.
“It’s ok for kids o”
Good quality and comfortable; delivery late but helpful driver.
“Well worth paying more for quality”
Slight factory damage replaced next day; overall great service.
“the company delivered a replacement the next day”
Reviewer reports great service and delivery.
“Great service and delivery”
Good communication, order in order and competitively priced.
“Good communication and all in order. Good price too.”
Excellent bed design and assembly; polystyrene packaging left residue.
“Excellent bed, went together well, very well designed.”
Reviewer reports excellent service from the company.
“Excellent service”
Wardrobe arrived with missing hinges and chipped doors; replacement promised.
“Wardrobe arrived with missing hinges”
Helpful on-time delivery and good value; very satisfied with purchase.
“All in, the buying experience has been top notch.”
Friendly, kind service and good value for money.
“Chris was so lovely and lovely service easy kind and perfect”
Order cancelled after six weeks; firm claimed to have ceased trading.
“to contact my card provider to get my money back”
Company ceased trading and kept nearly £800 without refunds.
“lost nearly £800”
Poor product quality and prolonged unresolved refund process.
“Trying to return it was a complete nightmare.”
Delivery three weeks late with no communication and incomplete order.
“Delivery 3 weeks late. No communication.”
Item never arrived and company unresponsive; bank dispute initiated.
“Still hasn't arrived.”
Good communication, reliable delivery team, and attractive product.
“Delivery team very good.”
Order cancelled then delayed refund, with poor contact and bank dispute.
“DO NOT ORDER FROM THIS COMPANY.”
Company took payment then claimed to be out of business while still trading online.
“Scam.”
Ordered in June and now unresponsive company, seeking refund.
“They have gone bust which explains the silence...”
Ordered mid-June with no responses and no delivery progress.
“no response back to any emails”
Order delayed almost two months with no communication and missing delivery.
“Would give 0 if I could”
Item lost in transit and company unresponsive; requester seeks refund.
“they admitted the item had been lost somewhere”
Order cancelled on delivery day after repeated unresponsive customer support.
“No proper explanation, no real apology, just silence and poor communication”
High quality lounge furniture despite delayed delivery.
“items were of a really good quality”
Excellent furniture and service; delivery delayed due to container issue.
“The furniture and service was excellent.”
Very long delivery delay contrary to one-to-two week claim.
“received it on the 3rd of July which is ridiculous.”
No customer service replies and unannounced delivery; refund awaited.
“No customer service at all, no replies to phone messages, emails.”
Order not received; company blocked calls and ignored emails; dispute raised.
“They've blocked my calls and are ignoring all of my emails.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bed Kings is a UK furniture retailer that focuses on beds, mattresses, and bedroom furniture. It sells through physical showrooms and an online store. The company offers home delivery, with optional assembly or installation. Bed Kings also provides customer support channels and lists warranty and returns details on its website.