Reviews Analysed
21
We Collect & Analyse Reviews
Beaverbrooks
Experiences & Reviews
Beaverbrooks is a UK jewellery retailer operating both high‑street stores and an online shop, offering watches, rings and other jewellery. Consumers commonly visit for in‑store purchases, personal assistance and services such as gift‑wrapping and aftercare.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviews praise knowledgeable, friendly and attentive staff in stores; customers frequently mention helpful assistants and personalised, unrushed service.
Share
Strong
29%
💰
Value for money
A small number of shoppers mention price or vouchers, noting a good price or quick resolution of voucher issues when buying watches or jewellery.
Share
Mixed
5%
⚡
User experience
Customers report easy shopping, orderly stores and helpful seating; ordering and in‑store processes are described as straightforward, with one delivery timing complaint.
Share
Strong
20%
🔧
Product quality
Several reviewers report items arriving well packaged and in good condition, and some note the quality of jewellery and watches and aftercare guidance.
Share
Mixed
6%
📞
Communication
Most comments note clear communication, fast delivery and informative updates; however one reviewer complained about advertised next‑day delivery not arriving.
Share
Strong
8%
⭐
Overall experience
Overall impressions are largely positive: shoppers recommend stores for friendly service, smooth purchases and quality items, with occasional delivery issues reported.
Share
Strong
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Garmin Fenix 6X Pro Solar Edition Titanium
"I have spent three weeks searching for the Garmin Fenix 6X Pro Solar Edition Titanium Watch and I was glad to find it for a good price. After hours of comparison, I decided to buy from Beaverbrooks. It was easy to navigate their huge selection and the customer service was prompt, courteous and professional. Yesterday, my watch arrived in mint condition and well packaged. I love everything about it and looks good on me. I was surprised by the speedy delivery and the ease of shopping at this company. I will purchase from Beaverbrooks again and again and also recommend to friends. It was a great and memorable shopping experience!"
Gabriel Elliot
Collected.reviews
Dec 02, 2021
Featured for: mentions price, delivery, packaging
After reading some reviews
"After reading some reviews. Seems like several people are having an issues with the so called next day delivery. Ordered watch for a wedding and doesn..."
Kevin Goose Morris
Trustpilot
Sep 30, 2025
Featured for: complains about delivery reliability
Excellent professional service
"Recently visited the Exeter store to buy a silver chain for a pendant. Received a very warm welcome, shown various options and pricing was well..."
Alison Hilton
Trustpilot
Sep 30, 2025
Featured for: notes quality product and aftercare
Good shopping experience
"From when we stepped into the shop an assistant was there to ask us if we were interested in anything she then asked us to take a seat at a little tab..."
Val
Trustpilot
Sep 30, 2025
Featured for: detailed in-store experience described
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Brenda O'Brien
trustpilot.com
Sep 30, 2025
Buying gold hoop earrings for my 13…
Buying gold hoop earrings for my 13 year old granddaughter and the assistant was so nice and helpful to her and made her feel very special. She’d only...
F
Friend of Ted
trustpilot.com
Sep 30, 2025
The staff are amazing
The staff are amazing, k...
M
Mr Paul Foster
trustpilot.com
Sep 30, 2025
Excellent staff member knowledge of the…
Excellent staff member knowledge of the tag heuer aquaracer watch I purchased of which made my shoppi...
R
Rachel Findley
trustpilot.com
Sep 30, 2025
Superb friendly staff
Superb friendly staff, helpful an...
M
Mrs Balwinder Sehmi
trustpilot.com
Sep 30, 2025
Pleasured the staff was very helpful
Pleasured the staf...
V
Val
trustpilot.com
Sep 30, 2025
Good shopping experience
From when we stepped into the shop an assistant was there to ask us if we were interested in anything she then asked us to take a seat at a little tab...
H
H ANDREWS
trustpilot.com
Sep 30, 2025
Excellent customer service
...
S
S. Eastwood
trustpilot.com
Sep 30, 2025
Necklaceand earrings.
Had a lovely experience. Ben was a vvery helpful and friendly...
A
Adrian Lee
trustpilot.com
Sep 30, 2025
The service was first class
...
C
CollectPlus Customer
trustpilot.com
Sep 30, 2025
Excellent service and a pleasure to…
Excellent service and...
M
Mark Evans
trustpilot.com
Sep 30, 2025
Dealt with both Joe and Sarah
Dealt with both Joe and Sarah, both were very...
N
Nigel Degge
trustpilot.com
Sep 30, 2025
Wonderful service
Wonderful service, and attention to detail. Could not fault the attention and the service provided. The staff were very...
K
Kevin Goose Morris
trustpilot.com
Sep 30, 2025
After reading some reviews
After reading some reviews. Seems like several people are having an issues with the so called next day delivery. Ordered watch for a wedding and doesn...
E
Elaine
trustpilot.com
Sep 30, 2025
Service excellent
Service excellent ,...
M
Miss angela burns
trustpilot.com
Sep 30, 2025
Customer service adviser exceptional
Customer service adviser was exceptional, friendly, professional, courteous and attentive, she took time t...
I
Isaac Akyena
trustpilot.com
Sep 30, 2025
Nice reception and everyone is welcome
Nice reception and...
N
Neil
trustpilot.com
Sep 30, 2025
Hi I went into beaverbrook at main Deck…
Hi I went into beaverbrook at main Deck princes Quay hull to buy a watch the staff was very helpful and brilliant the lady called Katie who helped me...
A
Alison Hilton
trustpilot.com
Sep 30, 2025
Excellent professional service
Recently visited the Exeter store to buy a silver chain for a pendant. Received a very warm welcome, shown various options and pricing was well...
A
Anonymous
trustpilot.com
Sep 30, 2025
Great sized earrings
Quick delivery, good quality jewler...
V
Valerie
trustpilot.com
Sep 30, 2025
From ordering to getting my order…
From ordering to getting my order inf...
Conclusion
Customer reviews for Beaverbrooks emphasise consistent, positive interactions with store staff and helpful in‑person service. Multiple reviewers note well packaged items, clear explanations about pricing and aftercare, and generally fast delivery. A minority report problems with next‑day delivery timing or courier delays, so check delivery options when time is critical. For shoppers prioritising knowledgeable in‑store assistance and product presentation, reviews point to a reliable overall shopping experience.