Customer reviews for Beaverbrooks emphasise consistent, positive interactions with store staff and helpful in‑person service. Multiple reviewers note well packaged items, clear explanations about pricing and aftercare, and generally fast delivery. A minority report problems with next‑day delivery timing or courier delays, so check delivery options when time is critical. For shoppers prioritising knowledgeable in‑store assistance and product presentation, reviews point to a reliable overall shopping experience.
Examples from available reviews (May 2015 – Feb 2026).
Beaverbrooks provided a smooth, prompt, and satisfying shopping experience.
“my watch arrived in mint condition and well packaged.”
Next day delivery failed and watch may not arrive for wedding.
“doesn't seem like it's going to arrive on time.”
Store provided excellent service and a quality silver chain.
“Excellent service and a quality product.”
Assistant was attentive, helpful and provided an excellent shopping experience.
“it was definitely our best shopping experience of the day”
Most reviews praise knowledgeable, friendly and attentive staff in stores; customers frequently mention helpful assistants and personalised, unrushed service.
A small number of shoppers mention price or vouchers, noting a good price or quick resolution of voucher issues when buying watches or jewellery.
Customers report easy shopping, orderly stores and helpful seating; ordering and in‑store processes are described as straightforward, with one delivery timing complaint.
Several reviewers report items arriving well packaged and in good condition, and some note the quality of jewellery and watches and aftercare guidance.
Most comments note clear communication, fast delivery and informative updates; however one reviewer complained about advertised next‑day delivery not arriving.
Overall impressions are largely positive: shoppers recommend stores for friendly service, smooth purchases and quality items, with occasional delivery issues reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Quick delivery, good quality jewellery, voucher issue resolved quickly.
“good quality jewlery”
Order updates provided and fast next-day delivery.
“informed me and fast delivery day after.”
Walhan assisted and helped us find suitable watches; delightful experience.
“He was nothing short of a delight”
Long wait for sample watches made the shopping experience unprofessional.
“The whole experience was not very professional”
Bangle lost a diamond and replacement broke; refund refused.
“bangle that lost a diamond”
Gold bracelet faded quickly and retailer refused to inspect or replace it.
“The gold is already fading.”
Manchester Arndale staff provided outstanding friendly customer service.
“outstanding friendly customer service”
Ralph Lauren earrings were too thick to fit and refund was denied.
“Earings were too thick to fit my Mum's ears!”
Necklace chain snapped after one use and replacement cost was high.
“Snapped chain on a £500 necklace after one use”
Expected prior high standard of service but received poor, inconsistent service.
“I expected the same service today but did not get this from fern”
Bought expensive watches online that arrived scratched and unprotected.
“They refuse to supply the watches in factory protection”
Friendly sales assistant provided excellent in-store service and persuaded purchase.
“Perfect sales lady.”
Accuses the company of inflating prices before sales and unethical practices.
“They inflate the price prior to offering it for sale.”
Bought a scratched watch but store refused to accept return or investigate properly.
“Even though they sold it to me in that condition.”
Expensive watch arrived without documentation and customer service was unhelpful.
“missing documentation that for a watch that cost over £3k is not good.”
Ring damaged clothing and store staff refused help or repair.
“simply refused to do anything about the ring.”
Experienced multiple faulty rings and missing diamonds despite minimal wear.
“2 rings both faulty and hardly used”
Warranty repair handled kindly and helpfully by staff, especially Sinead.
“Sinead was so lovely, kind and helpful.”
Good value with a wide price range and brilliant quality.
“Amazing mens jewellery price range 4 everyone quality is brilliant”
Easy-to-use website with quick turnaround and next-day delivery.
“easy site to use and very quick turnaround.”
Metrocentre staff provided attentive, first-class service and made us valued.
“made to feel like we were valued customers”
I have spent three weeks searching for the Garmin Fenix 6X Pro Solar Edition Titanium Watch and I was glad to find it for a good price. After hours of comparison, I decided to buy from Beaverbrooks. It was easy to navigate their huge selection and the customer service was prompt, courteous and professional. Yesterday, my watch arrived in mint condition and well packaged. I love everything about it and looks good on me. I was surprised by the speedy delivery and the ease of shopping at this company. I will purchase from Beaverbrooks again and again and also recommend to friends. It was a great and memorable shopping experience!
Sold a faulty watch and poor customer service left issue unresolved.
“The customer service for this company is the worst I have ever experienced”
Bought a Michael Kors smartwatch online with good price and fast delivery.
“delivery was made within 2 days”
Repair handling involved inconsistent quotes and poor communication throughout.
“Does no one communicate?”
Company provides sales service but fails in after-sales care.
“this company doesn't provide it.”
A £150 bracelet broke twice, showing poor quality and service.
“this bracelet was of very poor quality”
Friendly, accommodating staff provided helpful and attentive service.
“Such great friendly staff here.”
A serviced watch was stolen in transit and offered replacements were unsuitable.
“it has been stolen via Royal Mail.”
Basingstoke staff offered comfortable, friendly service and hospitality.
“Excellent service from the very helpful and friendly staff...”
Merry Hill staff provided attentive service and helped choose a suitable chain.
“We were invited to sit down, offered a drink”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beaverbrooks is a UK jewellery retailer operating both high‑street stores and an online shop, offering watches, rings and other jewellery. Consumers commonly visit for in‑store purchases, personal assistance and services such as gift‑wrapping and aftercare.