Customers often praise product quality, packaging, and member pricing. Many describe ordering as easy and say they’ve stayed happy with the membership over time. Repeat complaints focus on delivery, order fulfilment, and occasional lack of response to questions. A small number mention skin or scalp reactions and intermittent stockouts.
Examples from available reviews (May 2022 – Mar 2026).
Praises innovative, effective skincare sourced internationally at reasonable prices.
“Beauty Pie offers the best, most innovative & effective skin care products”
Company resolved a previous mistake.
“You have sorted out the mistake you made .. thank you”
Company promised expedited shipment which had still not arrived after three days.
“promised an expedited shipment of my order.”
Customer reports removed phone lines and no reply to their query.
“I contacted them Friday about a query and now Monday and no reply.”
Several reviewers say customer service corrected order errors and sent replacements. Others describe problems linked to parcel carriers and at least one case where an expedited shipping promise wasn’t met. Experiences range from quick fixes to missed delivery commitments.
Many reviewers say member prices and discounts reduce costs compared with the high street. Some note they switched brands or keep repurchasing because the savings feel real. Positive comments about value come from both long-term and new members.
Users often describe the website and ordering as simple and fast. Long-term members mention steady product choice and repeat buying. Stock availability complaints appear, but less often than praise for ease of use.
Most reviews highlight product performance, ingredients, and packaging. Several call out scented candles and skincare as on par with premium brands. A few isolated comments mention scalp irritation and hair dryness from specific products.
Some reviewers describe customer support as helpful and quick to respond. A smaller group report unanswered questions and phone lines being removed. Feedback shows both responsive contact and gaps in reachability.
Most reviewers report strong satisfaction, repeat purchases, and recommendations. Negative feedback clusters around logistics, stock shortages, and occasional adverse reactions. Overall, people trust the products, but run into operational snags.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received wrong product but company sent correct item and allowed keep.
“I received the wrong product, however, Beautypie have shipped out the correct product to me now”
Candles praised as similar to Diptyque and well packaged.
“Wood fire very similar to Diptyque.”
Reviewer praises products, delivery, and packaging, excited about package.
“The products are amazing Delivery great Love the packaging”
Likes products and value but frustrated by frequent lengthy stockouts.
“2 or 3 of my favourite products are often out of stock.”
Several products caused quality issues and subscription model felt undesirable.
“makes my scalp itch and my hair very dry”
Reviewer praises products, prices and service.
“Great products, great prices, great service.”
High-quality products and good member pricing; long-term recommendation.
“The products are such high quality”
Switched mostly to Beauty Pie, saving money and avoiding luxury brands.
“saving myself a fortune.”
Seven-year member praises evolving variety and consistently excellent quality.
“I have been a Beauty Pie member for 7 years and am still impressed”
Website easy to use, tried free trial, and will join membership.
“Website easy to use ordered twice in free 14 day trial”
Long-term user sees skin improvements and recommends to friends.
“Great products at a great price!”
Praises innovative, effective skincare sourced internationally at reasonable prices.
“Beauty Pie offers the best, most innovative & effective skin care products”
Initially sceptical, but products worked well and reviewer highly recommends.
“these are beautiful products that work a treat.”
Longtime member praises wide range of quality products and prompt delivery.
“Delivery is always prompt and it’s well-packaged.”
Praises high-quality products and consistently excellent customer service.
“excellent high quality products and excellent customer service every single time.”
Found desired cream blusher and will always repurchase it.
“I looked for a long time for a cream blusher then finally found one at Beauty Pie”
Company resolved a previous mistake.
“You have sorted out the mistake you made .. thank you”
Longtime member happy with product quality.
“Very happy with the quality of their products”
Easy ordering with high-quality, wide variety of products.
“The ease of ordering and the high quality and wide variety of products.”
Loves high-quality products and frequently checks for new items.
“They always feel high quality”
Products are high quality but priced like the high street.
“Products are always high quality but high street prices”
Good value and service, leading to repeat orders and referrals.
“Great value, great products, great service and delivery.”
Amazing products with quick delivery; reviewer enjoyed many purchases.
“Amazing products, quick delivery.”
Products and service were fantastic but parcel delivery company failed.
“only 4 stars due to the experience of the company they use to deliver their parcels”
Reviewer loves Beauty Pie and the joining discount; uses multiple ranges.
“The discount when you join us fantastic”
New customer finds products lovely and very good quality.
“their products are lovely and very good quality.”
Likes individual packaging quality and skin texture but exterior packaging excessive.
“Slightly worried about the size of exterior packaging.”
Customer reports removed phone lines and no reply to their query.
“I contacted them Friday about a query and now Monday and no reply.”
High-quality skincare that's cheaper than the High Street.
“it’s cheaper than the High St - so what is there not to like.”
Products are affordable with quick delivery; membership saves money.
“Great products at amazing prices and quick delivery.”
Member praises amazing products and excellent company staff at pop-ups.
“The products are amazing.”
Highly recommends Beauty Pie for great products, helpful service and packaging.
“Great products, helpful customer service and such pretty packaging.”
Recommends to friends; trusts ingredients and likes packaging and price.
“I love that I can trust the ingredients .”
Company promised expedited shipment which had still not arrived after three days.
“promised an expedited shipment of my order.”
Joined after a trial; products improved skin and controlled rosacea.
“My rosacea is totally under control”
Longtime buyer finds products affordable, high quality, and customer service excellent.
“Very very affordable and very good quality products.”
Loves a wide range of products, good prices, and speedy delivery.
“Genuinely good prices, speedy delivery and beautiful packaged.”
Excellent products offered at a great price with efficient service.
“Excellent products at a great price.”
Ordering is easy, prices are good, and products are excellent.
“Easy to order, great prices but most of all the products are amazing”
Products are amazing and offered at incredible prices.
“Amazing products at incredible prices!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Pie is a membership beauty retailer selling skincare, makeup, haircare, and home fragrance direct to consumers. It offers its own branded ranges made through external manufacturers and suppliers. Customers buy through an online platform showing product details, ingredients, and prices. Beauty Pie also runs sign-up promotions and provides an e-commerce helpdesk for orders and returns.