Reviews Analysed
21
We Collect & Analyse Reviews
Beauty Flash
Experiences & Reviews
Beauty Flash is an online beauty retailer operating under the trading name 'Beauty Flash', selling branded skincare and cosmetic products via a website. People searching reviews typically want clarity on stock availability, delivery reliability, customer service responsiveness and pricing before purchasing.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
20d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Many reviewers praise knowledgeable, helpful staff and straightforward returns or refunds in resolved cases; a minority report slow or inadequate responses when deliveries fail.
Share
Strong
13%
💰
Value for money
Multiple customers highlight competitive pricing, discounts and good deals (for example travel sets under £38), reporting clear satisfaction with value received.
Share
Strong
7%
⚡
User experience
Most reviews describe an easy-to-use website, simple ordering and generally fast delivery; a minority report lost, delayed or repeatedly attempted deliveries causing frustration.
Share
Strong
27%
🔧
Product quality
Customers frequently report genuine, well-packaged branded products (examples mentioned include Dermalogica and Upcircle) and satisfaction with product performance.
Share
Strong
14%
📞
Communication
Several reviewers value email tracking and order-stage updates; others describe automated replies, stalled threads or delayed replies from the company during delivery problems.
Share
Mixed
9%
⭐
Overall experience
The majority of reviewers report positive overall experiences citing stock, price and service; a smaller group report delivery failures that were sometimes later resolved.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
A Wonderful Shopping Experience at Beauty Flash
"I recently had the pleasure of shopping at Beauty Flash and I must say it was an enjoyable experience. As a customer, I appreciated the wide range of products that were available to suit all skin types and concerns. It was particularly impressive to see that they stock Dermalogica, which is known for its high-quality skincare range. What stood out for me was the expertise of their staff. They were knowledgeable about all products in store and provided helpful tips on how to use each product effectively according to my individual requirements. The online ordering process was straightforward, and delivery was prompt with tracking information provided promptly via email updates. Overall, my experience at Beauty Flash surpassed my expectations - not only because of their extensive selection but also due to their high level of customer service."
Caterina
Collected.reviews
Jun 19, 2022
Featured for: knowledgeable staff, tracked prompt delivery
Never received my order
"Never received my order. Contacted them and they said to wait while they contacted courier. Was supposed to be 2 day delivery. 7 days later rece..."
Karen Parkes
Trustpilot
Sep 30, 2025
Featured for: never received order; PayPal refund
Extremely disappointed
"Extremely disappointed, two weeks later and still haven’t received my order. Regardless of the fact that the fault might be with the courier..."
Jason
Trustpilot
Sep 30, 2025
Featured for: two weeks, still no order
Great choices. known brands to choose…
"So many well known brands to choose from at discounted prices. De..."
Ava
Trustpilot
Sep 30, 2025
Featured for: wide brands, discounted prices, quick
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Karen Parkes
trustpilot.com
Sep 30, 2025
Never received my order
Never received my order. Contacted them and they said to wait while they contacted courier. Was supposed to be 2 day delivery. 7 days later rece...
M
Martin Gee
trustpilot.com
Sep 30, 2025
Always great service👍🏻
...
S
Susan
trustpilot.com
Sep 30, 2025
It was easy to order and the delivery…
It was easy to order and the delivery arrived whe...
J
Jason
trustpilot.com
Sep 30, 2025
Extremely disappointed
Extremely disappointed, two weeks later and still haven’t received my order. Regardless of the fact that the fault might be with the courier...
J
Jellybean
trustpilot.com
Sep 30, 2025
First class
easy to order,quick del...
J
Jenny Irvine
trustpilot.com
Sep 30, 2025
A happy customer
I’ve used Dermalogica for many years, and sometimes find it difficult to sour...
B
Bea Chay
trustpilot.com
Sep 30, 2025
Great Customer Service
A mix up in the delivery of some cosmetic items meant that I didn't receive them on time. But the company was very helpful, and gave me the option of...
L
Linda Mayes
trustpilot.com
Sep 30, 2025
Always delivered quickly with a few…
Always delivered quick...
M
Mrs. L Grant
trustpilot.com
Sep 30, 2025
Amazing prices and quick delivery
Amazing prices a...
M
Mrs D WhitehallCustomer
trustpilot.com
Sep 30, 2025
Quick delivery
Quick delivery website very easy t...
P
Phillip
trustpilot.com
Sep 30, 2025
Efficient excellent service
Efficient excellent service. Site is e...
C
Caroline Jones
trustpilot.com
Sep 30, 2025
No drama
Ordered and delivered in a timely manner. Ad...
S
Sally
trustpilot.com
Sep 30, 2025
Great price …
Great price …. Very competit...
A
Ava
trustpilot.com
Sep 30, 2025
Great choices. known brands to choose…
So many well known brands to choose from at discounted prices. De...
B
Bathroom cleaner
trustpilot.com
Sep 30, 2025
Second time purchase
Great practical pro...
M
Mags
trustpilot.com
Sep 30, 2025
Upcircle Travel Set
I was looking for Upcircle travel size skincare and found a travel set w...
R
Ross
trustpilot.com
Sep 30, 2025
Ordering and product was great but not…
Ordering and product was great but not delivery service it too...
W
Wendy
trustpilot.com
Sep 30, 2025
I am appalled that my delivery has…
I am appalled that my delivery has never arrived and I am still being asked to write a review! I have been in touch with both Beauty Flash and Evri th...
e
emily ellershaw
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, great pr...
M
Mrs. Vera Steggles
trustpilot.com
Sep 30, 2025
dermological cleanserproduct came on time .Iam very pleased…
product came on time .Iam very please...
Conclusion
Reviews show many customers find Beauty Flash easy to use, with fast delivery, clear tracking updates and a wide selection of branded skincare. Several reviewers specifically cite helpful staff and successful resolutions such as refunds or replacements. However, a notable minority report delivery failures or courier errors and intermittent communication lapses during problem resolution. If you are considering a purchase, check tracking updates closely and keep payment/refund options in mind in case of courier issues.