Customers often mention fast delivery, simple online ordering, and competitive prices. Many say they buy again and that items match expectations. Another set of reviews describes orders not arriving, items turning up damaged, and refunds taking too long. Customer service draws both clear praise and sharp criticism, depending on the experience.
Examples from available reviews (May 2017 – Mar 2026).
Excellent service with good products, speedy delivery and good price.
“Excellent service,good products,speedy delivery,good price.”
Ordering is easy and delivery is quick.
“Easy to order. Quick delivery.”
Customer service unresponsive; waiting six weeks for a £200 refund.
“Customer service is woeful.... Worst company I've ever dealt with...”
Order never arrived; parcel returned damaged and PayPal refunded.
“Never received my order.”
Many reviewers describe delivery as consistently quick and on time. Other accounts mention deliveries failing, courier issues, and parcels that were returned or went missing, leading to refunds or extra follow-up.
Reviews frequently point to competitive prices, discounted branded lines, and occasional free gifts. A small number of shoppers say samples or promised extras were missing from higher-value orders.
Many reviews call the website and checkout process easy and efficient. Long-term customers also mention repeat purchases and confidence that items are in stock.
Many customers say products arrive undamaged and work as described. A smaller group reports items arriving damaged or leaking, and one review mentions a bad-smelling item and a return that was not resolved.
Several reviewers note clear tracking updates and quick, helpful replies from staff. Others report customer service not responding, missing tracking codes, and refunds that were slow or never issued.
Positive reviews focus on fast delivery, good prices, and dependable products. Negative reviews focus on orders not arriving, damaged items, and poor handling of refunds, showing a sharp split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (13) · Reviews (1) · Quotes shortened · As of: March 2026
Easy ordering; recommended product arrived quickly and repeat customer.
“Arrived quickly have used this company before for other products.”
Good prices combined with very quick delivery.
“Good price and very quick delivery”
Delivery time is consistently very quick and efficient.
“When products are ordered, the delivery time is very quick and efficient.”
Company communicates well and delivers quickly.
“Good communication, fast delivery.”
Order over £100 didn't include the usual free samples.
“Spending over £100 I usually receive some little samples. I didn’t this time ?”
The delivery was prompt and timely.
“Prompt delivery”
Products arrived quickly in perfect condition at the best price.
“Great service, products arrived quickly and in perfect condition. Best price I could find.”
Customer reports that everything was satisfactory.
“All good thank you”
Order arrived within a couple of days; service was great.
“Great service order arrived within a couple of days.”
Product was good and delivered on time.
“Good product, delivered on time!”
Longtime trust in brand, praises website and service.
“I always trust Beauty Flash.... I wouldn't buy Dermalogica from anywhere else....Thank you, great website and service.”
Order arrived on time and in safe condition.
“On time and safe”
Ordering is easy and delivery is quick.
“Easy to order. Quick delivery.”
Efficient ordering process and fast delivery.
“Very efficient order process and delivered quickly”
Excellent service with good products, speedy delivery and good price.
“Excellent service,good products,speedy delivery,good price.”
Delivery failed due to courier Evri, otherwise everything worked well.
“Everything worked well except the delivery firm used is Evri, so didn’t get my next day delivery. Otherwise no complaints”
Reasonable prices for quality products and consistently great delivery.
“Good range of quality products at reasonable prices. Always great delivery service.”
Great service and fantastic value for quality products.
“Always great service! Fantastic value for quality products.”
Products perform as described on their labels.
“They do everything that’s on the label.”
Long-term customer satisfied with excellent goods and free items.
“I have been ordering goods from you since 15-20 years. Always very satisfied. Goods are excellent! Specially with the accompanying free items.”
Order never arrived; parcel returned damaged and PayPal refunded.
“Never received my order.”
Reviewer says they always receive great service.
“Always great service👍🏻”
Ordering was easy and delivery arrived as promised with good packaging.
“It was easy to order and the delivery arrived when it said it would”
Two weeks later the order still hadn't arrived and support seemed indifferent.
“Extremely disappointed, two weeks later and still haven’t received my order.”
Easy ordering, quick delivery and excellent service.
“easy to order,quick delivery.Excellent service”
Longtime user finds Beauty Flash reliably stocks Dermalogica products.
“Beauty Flash never disappoints as they have an extensive stock”
Delivery mix-up resolved by helpful staff who offered a full refund.
“gave me the option of full refund”
Orders are delivered quickly and often include free samples.
“Always delivered quickly with a few samples!”
Reviewer praises great prices combined with quick delivery.
“Amazing prices and quick delivery”
Website is easy to use and delivery was quick; products great.
“Quick delivery website very easy to use and the products are great .”
Efficient service, easy website and quick delivery.
“Efficient excellent service. Site is easy to use and delivery arrived quickly”
Order tracked and delivered timely with clear status updates.
“Advised as to every stage of process.”
Competitive pricing and quick delivery impressed the reviewer.
“Great price.... Very competitive...quick delivery...very 😊”
Wide branded selection at discounted prices with quick, well-packaged delivery.
“So many well known brands to choose from at discounted prices.”
The practical product arrived on time as expected.
“Great practical product arrived on time”
Found an Upcircle travel set with required products for under £38.
“I was looking for Upcircle travel size skincare and found a travel set”
Product and ordering were fine but delivery required multiple attempts.
“Ordering and product was great but not delivery service it took 2 attempts to deliver to wrong address and third time lucky!”
Delivery initially failed with poor communication, but issue was eventually resolved.
“I am appalled that my delivery has never arrived”
Excellent service with competitive pricing and fast delivery.
“Excellent service, great price and very quick delivery”
Product arrived on time and performs as described.
“product came on time .Iam very pleased with this cleanser Does what it says”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Flash runs a UK online store focused on skincare, cosmetics, and beauty accessories. The site offers full-size and travel-size products across several categories. Shoppers can browse product pages, order online, and choose shipping at checkout. The company provides support for order questions and handles returns and refunds under its policies.