Customers often mention fast delivery, simple online ordering, and competitive prices. Many say they buy again and that items match expectations. Another set of reviews describes orders not arriving, items turning up damaged, and refunds taking too long. Customer service draws both clear praise and sharp criticism, depending on the experience.
Examples from available reviews (May 2017 – Mar 2026).
Excellent service with good products, speedy delivery and good price.
“Excellent service,good products,speedy delivery,good price.”
Ordering is easy and delivery is quick.
“Easy to order. Quick delivery.”
Customer service unresponsive; waiting six weeks for a £200 refund.
“Customer service is woeful.... Worst company I've ever dealt with...”
Order never arrived; parcel returned damaged and PayPal refunded.
“Never received my order.”
Many reviewers describe delivery as consistently quick and on time. Other accounts mention deliveries failing, courier issues, and parcels that were returned or went missing, leading to refunds or extra follow-up.
Reviews frequently point to competitive prices, discounted branded lines, and occasional free gifts. A small number of shoppers say samples or promised extras were missing from higher-value orders.
Many reviews call the website and checkout process easy and efficient. Long-term customers also mention repeat purchases and confidence that items are in stock.
Many customers say products arrive undamaged and work as described. A smaller group reports items arriving damaged or leaking, and one review mentions a bad-smelling item and a return that was not resolved.
Several reviewers note clear tracking updates and quick, helpful replies from staff. Others report customer service not responding, missing tracking codes, and refunds that were slow or never issued.
Positive reviews focus on fast delivery, good prices, and dependable products. Negative reviews focus on orders not arriving, damaged items, and poor handling of refunds, showing a sharp split in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (13) · Reviews (1) · Quotes shortened · As of: March 2026
Purchased eye cream smelled bad; return not acknowledged and no refund.
“The smell was awful (beautician said old Stock)”
I recently had the pleasure of shopping at Beauty Flash and I must say it was an enjoyable experience. As a customer, I appreciated the wide range of products that were available to suit all skin types and concerns. It was particularly impressive to see that they stock Dermalogica, which is known for its high-quality skincare range.
What stood out for me was the expertise of their staff. They were knowledgeable about all products in store and provided helpful tips on how to use each product effectively according to my individual requirements.
The online ordering process was straightforward, and delivery was prompt with tracking information provided promptly via email updates.
Overall, my experience at Beauty Flash surpassed my expectations - not only because of their extensive selection but also due to their high level of customer service.
Customer service unresponsive; waiting six weeks for a £200 refund.
“Customer service is woeful.... Worst company I've ever dealt with...”
Leaked item and four weeks later still no replacement or apology.
“I received an item that had leaked all over the box in my last order.”
Alleges non-delivery to Netherlands and losing money on exchange rates.
“They do not deliver in NL!!”
Customer service unresponsive and no tracking codes provided.
“The customer service is not responding to any of my emails. No tracking codes are being provided! Beware!”
Repeated purchases with impressive service; Emma was prompt and cheerful.
“Emma Mylum in particular was super prompt when responding to a query and very cheerful.”
Haven't received order and company refused to provide a tracking number.
“So far I didnt receive my order, they dont want to give me a tracking number, only say that its been sent.”
Good pricing, substantial free gift and on-time delivery.
“Priced right free gift of substantial value and delivered on time”
Order marked delivered but never received; reviewer warns others.
“item never arrived”
Customer service did not reply to multiple emails about order dispatch.
“I do not think this is good customer service at all!”
Great service with prompt delivery and reasonable prices.
“Great service, promt delivery and prices very reasonable.”
Repeated purchases with consistent satisfaction in service and quality.
“Purchased from Beauty Flash a few times always happy with service & quality”
Quick delivery with clear updates; efficient service and pleased with product.
“tell you exactly at what stage it is.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Flash runs a UK online store focused on skincare, cosmetics, and beauty accessories. The site offers full-size and travel-size products across several categories. Shoppers can browse product pages, order online, and choose shipping at checkout. The company provides support for order questions and handles returns and refunds under its policies.