Reviews show many customers find Beauty Flash easy to use, with fast delivery, clear tracking updates and a wide selection of branded skincare. Several reviewers specifically cite helpful staff and successful resolutions such as refunds or replacements. However, a notable minority report delivery failures or courier errors and intermittent communication lapses during problem resolution. If you are considering a purchase, check tracking updates closely and keep payment/refund options in mind in case of courier issues.
Examples from available reviews (May 2017 – Feb 2026).
Helpful staff, wide product range and smooth online ordering impressed me.
“the expertise of their staff.”
Order never arrived; parcel returned damaged and PayPal refunded.
“Never received my order.”
Two weeks later the order still hadn't arrived and support seemed indifferent.
“Extremely disappointed, two weeks later and still haven’t received my order.”
Wide branded selection at discounted prices with quick, well-packaged delivery.
“So many well known brands to choose from at discounted prices.”
Many reviewers praise knowledgeable, helpful staff and straightforward returns or refunds in resolved cases; a minority report slow or inadequate responses when deliveries fail.
Multiple customers highlight competitive pricing, discounts and good deals (for example travel sets under £38), reporting clear satisfaction with value received.
Most reviews describe an easy-to-use website, simple ordering and generally fast delivery; a minority report lost, delayed or repeatedly attempted deliveries causing frustration.
Customers frequently report genuine, well-packaged branded products (examples mentioned include Dermalogica and Upcircle) and satisfaction with product performance.
Several reviewers value email tracking and order-stage updates; others describe automated replies, stalled threads or delayed replies from the company during delivery problems.
The majority of reviewers report positive overall experiences citing stock, price and service; a smaller group report delivery failures that were sometimes later resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (13) · Reviews (1) · Quotes shortened · As of: February 2026
Purchased eye cream smelled bad; return not acknowledged and no refund.
“The smell was awful (beautician said old Stock)”
I recently had the pleasure of shopping at Beauty Flash and I must say it was an enjoyable experience. As a customer, I appreciated the wide range of products that were available to suit all skin types and concerns. It was particularly impressive to see that they stock Dermalogica, which is known for its high-quality skincare range.
What stood out for me was the expertise of their staff. They were knowledgeable about all products in store and provided helpful tips on how to use each product effectively according to my individual requirements.
The online ordering process was straightforward, and delivery was prompt with tracking information provided promptly via email updates.
Overall, my experience at Beauty Flash surpassed my expectations - not only because of their extensive selection but also due to their high level of customer service.
Customer service unresponsive; waiting six weeks for a £200 refund.
“Customer service is woeful.... Worst company I've ever dealt with...”
Leaked item and four weeks later still no replacement or apology.
“I received an item that had leaked all over the box in my last order.”
Alleges non-delivery to Netherlands and losing money on exchange rates.
“They do not deliver in NL!!”
Customer service unresponsive and no tracking codes provided.
“The customer service is not responding to any of my emails. No tracking codes are being provided! Beware!”
Repeated purchases with impressive service; Emma was prompt and cheerful.
“Emma Mylum in particular was super prompt when responding to a query and very cheerful.”
Haven't received order and company refused to provide a tracking number.
“So far I didnt receive my order, they dont want to give me a tracking number, only say that its been sent.”
Good pricing, substantial free gift and on-time delivery.
“Priced right free gift of substantial value and delivered on time”
Order marked delivered but never received; reviewer warns others.
“item never arrived”
Customer service did not reply to multiple emails about order dispatch.
“I do not think this is good customer service at all!”
Great service with prompt delivery and reasonable prices.
“Great service, promt delivery and prices very reasonable.”
Repeated purchases with consistent satisfaction in service and quality.
“Purchased from Beauty Flash a few times always happy with service & quality”
Quick delivery with clear updates; efficient service and pleased with product.
“tell you exactly at what stage it is.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Flash is an online beauty retailer operating under the trading name 'Beauty Flash', selling branded skincare and cosmetic products via a website. People searching reviews typically want clarity on stock availability, delivery reliability, customer service responsiveness and pricing before purchasing.