Reviews Analysed
20
We Collect & Analyse Reviews
Beauty Expert
Experiences & Reviews
Beauty Expert operates as an online retailer of beauty and personal care products, listing categories such as skincare, haircare, make-up and fragrances through an e-commerce site. Consumers searching reviews for Beauty Expert commonly check delivery speeds, pricing competitiveness, product authenticity and the company’s returns and customer-service procedures.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers report fast fulfilment and prompt handling; a small number describe unsatisfactory dispute resolution or return handling.
Share
Strong
29%
💰
Value for money
Many reviews highlight competitive pricing and good perceived value; a minority advise paying more elsewhere to avoid issues.
Share
Strong
22%
⚡
User experience
Several customers praise easy ordering and site navigation; a few reviewers report problems attaching evidence and confusing delivery options.
Share
Mixed
6%
🔧
Product quality
Most mentions describe genuine, good-quality items and adequate packaging; isolated reports describe damaged goods on arrival.
Share
Strong
10%
📞
Communication
Some reviews note quick replies and fast handling, but others describe ignored messages, repeated canned responses and poor dispute follow-up.
Share
Weak
4%
⭐
Overall experience
Overall feedback is largely positive about speed and price; a minority report unresolved disputes and dissatisfaction with returns or support.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Good service
"Good service, reasonabl..."
Adrian Sosialuk
Trustpilot
Sep 30, 2025
Featured for: Positive: service price and fast delivery
Avoid
"Avoid. Spend a little extra elsewhere. Ensure someone hasn't already used your item. Received a damaged item. Box was peeling in the corners. Sent wit..."
Adam
Trustpilot
Sep 30, 2025
Featured for: Negative: damaged item and returns
Deceitful website information
"I have been a customer of Beauty Expert for a few years for a product I can not buy in Australia. Recently, I noticed that the options for delivery to..."
Tan
Trustpilot
Sep 30, 2025
Featured for: Negative: ignored messages misleading delivery
Very prompt service and high quality…
"Very prompt service and high qual..."
Elaine
Trustpilot
Sep 30, 2025
Featured for: Positive: prompt service high quality product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
S
Shirley
trustpilot.com
Sep 30, 2025
My request was dealt with so quickly
My request was dea...
A
Adrian Sosialuk
trustpilot.com
Sep 30, 2025
Good service
Good service, reasonabl...
A
Adam
trustpilot.com
Sep 30, 2025
Avoid
Avoid. Spend a little extra elsewhere. Ensure someone hasn't already used your item. Received a damaged item. Box was peeling in the corners. Sent wit...
L
LINDA TWENTYMAN
trustpilot.com
Sep 30, 2025
Great price even with delivery added.
Great price even with delivery added. Easy to o...
L
Lesley Hoiland
trustpilot.com
Sep 30, 2025
Hair care
...
K
Karen
trustpilot.com
Sep 30, 2025
Very efficient service at a competitive…
Very efficient service at a competit...
P
Pauline Frost
trustpilot.com
Sep 30, 2025
Delivered quickly
Delivered quick...
C
Claire Dobson
trustpilot.com
Sep 30, 2025
Good Trade
Easy to order - packaged well - fas...
V
Valerie Fawcett
trustpilot.com
Sep 30, 2025
Very prompt and a good price.
...
S
Susan
trustpilot.com
Sep 30, 2025
Quick delivery
Site easy to navigate prod...
J
Jo
trustpilot.com
Sep 30, 2025
Price was good and delivery was really…
Price was good and del...
E
Elaine
trustpilot.com
Sep 30, 2025
Very prompt service and high quality…
Very prompt service and high qual...
d
deborah corr
trustpilot.com
Sep 30, 2025
great products
great products , great...
A
Anita Zambrini
trustpilot.com
Sep 30, 2025
First time ordering from Beauty Expert
First time ordering from Beauty Expert. Ordered 2 products on Thursday evening, they were...
A
Amisha Pandey
trustpilot.com
Sep 30, 2025
Perfect and fast delivery
...
S
Seaside lady
trustpilot.com
Sep 30, 2025
Found just what I was looking for
Found just what I was looking for, at a great...
A
Abdul Khaliq
trustpilot.com
Sep 30, 2025
Quick delivery, well packaged item
Very competitive price and w...
T
Tan
trustpilot.com
Sep 30, 2025
Deceitful website information
I have been a customer of Beauty Expert for a few years for a product I can not buy in Australia. Recently, I noticed that the options for delivery to...
L
LGCuk
trustpilot.com
Sep 30, 2025
Excellent
Thank you so much for my incredibly fast delivery. Fi...
E
Edinburgh
trustpilot.com
Sep 30, 2025
Quick delivery and recyclable packaging
Quick delivery and...
Conclusion
Customer feedback is predominantly positive on delivery speed and competitive pricing, with many reviewers reporting quick arrival and value for money. Several reviewers also state products appear genuine and well packaged. However, there are a few detailed complaints about damaged items and difficulties resolving disputes or attaching evidence to support claims. If you prioritise fast delivery and low prices, reviews are largely favourable; if you need robust dispute handling, be aware of the reported issues and document deliveries and product condition on receipt.