Many customers praise low prices, fast dispatch, and a simple ordering process. A separate group says orders never arrived, emails went unanswered, and refunds were delayed or refused. Several reviews mention items arriving damaged, unsealed, or incorrect. Overall, feedback splits between smooth fulfilment and order problems that stay unresolved.
Examples from available reviews (Jul 2021 – Mar 2026).
Competitive prices and great delivery service.
“Competitive prices Great delivery service”
Easy ordering, well packaged items, fast delivery and fair price.
“Easy to order - packaged well - fast delivery & fair price best around”
Never received product and received no response from customer service.
“Never received the product, replied to order email and got no response.”
Company took over £500 and failed to deliver goods; refund only via bank.
“NO GOODS WHERE DELIVERED !”
Many reviews mention fast dispatch, quick handling of requests, and smooth order processing. Another sizeable set describes cancelled orders, payments taken without delivery, and customer service that did not fix the issue. The picture is mixed: strong praise for speed alongside repeated stories of problems left unresolved.
Most comments point to competitive prices and clear savings. A small number say advertised discounts were not applied or honoured. Satisfaction with price often appears alongside praise for quick delivery.
Customers often describe an easy-to-use website, a clear checkout, and support for multiple currencies. Several reviewers also mention missing tracking updates and unanswered emails that make it hard to follow an order. A few report trouble uploading proof for returns or product issues.
Some reviewers report genuine, high-quality items and good first orders. Several negative reviews describe products arriving unsealed, smelling of chemicals, or not working well. A minority also mention damaged packaging even when the delivery otherwise went smoothly.
A common complaint is emails that get no reply, or only generic responses with little follow-up. Reviewers also mention unclear delivery information and slow or poor responses about refunds or missing items. Faster replies show up in a few comments, but less often in this area.
Reviews divide between quick, good-value purchases and serious breakdowns where customers end up without products or refunds. Positive accounts focus on price, speed, and easy ordering. Negative ones focus on non-delivery, unhelpful support, and product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Quotes shortened · As of: March 2026
Competitive prices and great delivery service.
“Competitive prices Great delivery service”
Received wrong item and refund delayed despite authorisation.
“I received the wrong item.”
Site is easy and reliable, supports Canadian funds and UK delivery.
“Easy, reliable and I can buy product in Canadian funds and delivery can take place in UK”
Request was handled very quickly by the company.
“My request was dealt with so quickly”
Good service, reasonable prices and fast delivery.
“Good service, reasonable prices, fast delivery.”
Received a damaged item and customer service refused rightful return costs.
“Wants me to cover cost of returns despite evidence of damaged item.”
Great price, easy ordering and very quick delivery.
“Great price even with delivery added.”
Best price and quick delivery from the company.
“Best price and quick delivery”
Efficient service at a competitive price; will order again.
“Very efficient service at a competitive price.”
Order delivered quickly and at a good price.
“Delivered quickly. Good price.”
Easy ordering, well packaged items, fast delivery and fair price.
“Easy to order - packaged well - fast delivery & fair price best around”
Service was very prompt and prices were good.
“Very prompt and a good price.”
Website was easy to navigate and products arrived quickly.
“Site easy to navigate products arrived within 2 days”
Good price and very quick delivery.
“Price was good and delivery was really quick”
Prompt service and high-quality product at an excellent price.
“Very prompt service and high quality product at an excellent price.”
Great products, good pricing and speedy delivery.
“great products , great pricing, speedy delivery”
First order arrived quickly with genuine products at a great price.
“Genuine products at great price.”
Delivery was perfect and fast.
“Perfect and fast delivery”
Found desired product at a great price with speedy delivery.
“Found just what I was looking for, at a great price.”
Competitive price and well-packaged, on-time delivery.
“Very competitive price and well packaged delivery on time”
Misleading delivery information and poor, unresponsive customer communication.
“I will report them for misleading/deceitful information.”
First order arrived incredibly fast; excellent service.
“incredibly fast delivery.”
Quick delivery and recyclable packaging were provided.
“Quick delivery and recyclable packaging”
Order taken but product never arrived and no response to emails.
“I have yet to receive the product.”
Never received product and received no response from customer service.
“Never received the product, replied to order email and got no response.”
Order payment taken but product not received and no email response.
“I have yet to receive the product.”
Received face cream that smelt of chemicals and garlic.
“absolutely stinks- it has a weird smell of chemicals and GARLIC!!!!”
Paid £150.80 and never received the order despite many contact attempts.
“£150.80 out of pocket, nothing arrived!”
Product results did not match payment; reviewer wants a refund.
“the money I paid doesn't match the results I got”
Product arrived from the UK to New Zealand within expected delivery.
“I am very happy with the product and the company.”
Fast delivery; product undamaged though packaging slightly ripped.
“Such fast delivery and the product came with no damage, although the packaging was a bit ripped.”
Order delayed and tracking number showed no information; package not received.
“It is now February 28th and still no package??”
Item cancelled in error and company offered no responsibility or remedy.
“Turns out it was cancelled in error.”
Company took over £500 and failed to deliver goods; refund only via bank.
“NO GOODS WHERE DELIVERED !”
Parcel not received after three months and only generic customer messages sent.
“AFTER 3 MONTHS, STILL HAVE NOT RECEIVED THE PARCEL”
Eyeliner arrived patchy and faulty; unable to upload proof to website.
“the eyeliner I ordered was patchy, sheer and looked horrible.”
Products arrived after a month with unsealed foundation bottles and no replies.
“the 2 x L'Oreal tinted foundation bottles are unsealed.”
Terrible customer service and unresolved referral bonus issue.
“Beauty expert will have to be the worst customer service I have ever dealt with.”
Had trouble with online order and customer service was unhelpful.
“Not very helpful customer service”
Order not received after nearly a month and poor customer response.
“I have not receive an order yet.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Expert runs an online shop selling cosmetics, skincare, haircare, and fragrance products directly to consumers. Product pages include images, ingredient and usage information, and customer reviews. Shoppers can buy through an online checkout with common payment methods and choose tracked delivery options. The company offers support by email and phone and lists standard return and refund steps on its website.