Many customers praise low prices, fast dispatch, and a simple ordering process. A separate group says orders never arrived, emails went unanswered, and refunds were delayed or refused. Several reviews mention items arriving damaged, unsealed, or incorrect. Overall, feedback splits between smooth fulfilment and order problems that stay unresolved.
Examples from available reviews (Jul 2021 – Mar 2026).
Competitive prices and great delivery service.
“Competitive prices Great delivery service”
Easy ordering, well packaged items, fast delivery and fair price.
“Easy to order - packaged well - fast delivery & fair price best around”
Never received product and received no response from customer service.
“Never received the product, replied to order email and got no response.”
Company took over £500 and failed to deliver goods; refund only via bank.
“NO GOODS WHERE DELIVERED !”
Many reviews mention fast dispatch, quick handling of requests, and smooth order processing. Another sizeable set describes cancelled orders, payments taken without delivery, and customer service that did not fix the issue. The picture is mixed: strong praise for speed alongside repeated stories of problems left unresolved.
Most comments point to competitive prices and clear savings. A small number say advertised discounts were not applied or honoured. Satisfaction with price often appears alongside praise for quick delivery.
Customers often describe an easy-to-use website, a clear checkout, and support for multiple currencies. Several reviewers also mention missing tracking updates and unanswered emails that make it hard to follow an order. A few report trouble uploading proof for returns or product issues.
Some reviewers report genuine, high-quality items and good first orders. Several negative reviews describe products arriving unsealed, smelling of chemicals, or not working well. A minority also mention damaged packaging even when the delivery otherwise went smoothly.
A common complaint is emails that get no reply, or only generic responses with little follow-up. Reviewers also mention unclear delivery information and slow or poor responses about refunds or missing items. Faster replies show up in a few comments, but less often in this area.
Reviews divide between quick, good-value purchases and serious breakdowns where customers end up without products or refunds. Positive accounts focus on price, speed, and easy ordering. Negative ones focus on non-delivery, unhelpful support, and product problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Quotes shortened · As of: March 2026
Promotional 20% discount not applied and company refused to honour it.
“the advertising said 20% discount on first purchase, it was not applied”
Customer service and corporate responsibility are lacking.
“customer service & corporate responsibility is really lacking.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Expert runs an online shop selling cosmetics, skincare, haircare, and fragrance products directly to consumers. Product pages include images, ingredient and usage information, and customer reviews. Shoppers can buy through an online checkout with common payment methods and choose tracked delivery options. The company offers support by email and phone and lists standard return and refund steps on its website.