Customer feedback is predominantly positive on delivery speed and competitive pricing, with many reviewers reporting quick arrival and value for money. Several reviewers also state products appear genuine and well packaged. However, there are a few detailed complaints about damaged items and difficulties resolving disputes or attaching evidence to support claims. If you prioritise fast delivery and low prices, reviews are largely favourable; if you need robust dispute handling, be aware of the reported issues and document deliveries and product condition on receipt.
Examples from available reviews (Jul 2021 – Feb 2026).
Good service, reasonable prices and fast delivery.
“Good service, reasonable prices, fast delivery.”
Received a damaged item and customer service refused rightful return costs.
“Wants me to cover cost of returns despite evidence of damaged item.”
Misleading delivery information and poor, unresponsive customer communication.
“I will report them for misleading/deceitful information.”
Prompt service and high-quality product at an excellent price.
“Very prompt service and high quality product at an excellent price.”
Most reviewers report fast fulfilment and prompt handling; a small number describe unsatisfactory dispute resolution or return handling.
Many reviews highlight competitive pricing and good perceived value; a minority advise paying more elsewhere to avoid issues.
Several customers praise easy ordering and site navigation; a few reviewers report problems attaching evidence and confusing delivery options.
Most mentions describe genuine, good-quality items and adequate packaging; isolated reports describe damaged goods on arrival.
Some reviews note quick replies and fast handling, but others describe ignored messages, repeated canned responses and poor dispute follow-up.
Overall feedback is largely positive about speed and price; a minority report unresolved disputes and dissatisfaction with returns or support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (19) · Quotes shortened · As of: February 2026
Promotional 20% discount not applied and company refused to honour it.
“the advertising said 20% discount on first purchase, it was not applied”
Customer service and corporate responsibility are lacking.
“customer service & corporate responsibility is really lacking.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Beauty Expert operates as an online retailer of beauty and personal care products, listing categories such as skincare, haircare, make-up and fragrances through an e-commerce site. Consumers searching reviews for Beauty Expert commonly check delivery speeds, pricing competitiveness, product authenticity and the company’s returns and customer-service procedures.