Customers often praise Bax Music for low prices, a wide range of stock, and fast dispatch on many orders. Reviewers also mention an easy website and clear order pages. Another group of reviews describes cancelled orders, missing deliveries, and long delays before refunds arrive. A smaller number of comments report items turning up damaged or faulty.
Examples from available reviews (Nov 2021 – Feb 2026).
Good prices, items in stock and free delivery over £50.
“free delivery for orders over £50”
Great service with fast delivery to the UK.
“Great service, fast delivery to the UK!”
Guitar never arrived and emails went unanswered; raised a card claim.
“It didn't arrive after several weeks.”
Many reviewers say Bax dispatches quickly and parcels arrive fast. Other reviews describe paid orders being cancelled, shipments going missing, and refunds that took months or never arrived. Reviews show both smooth fulfilment and repeated fulfilment failures.
Many reviews point to competitive prices, regular deals, and free-delivery thresholds as reasons for choosing Bax. Customers also mention broad availability that helps keep equipment affordable. A few comments note unexpectedly high postage when items arrive in separate parcels.
Many customers describe a straightforward website, clear order tracking, and easy returns. A minority mention recent site errors that led to incorrect delivery charges. Praise for navigation and ordering appears more often than criticism.
Many reviewers say items arrived well packed, in good condition, and feel well made. A smaller set reports faults on arrival, including jammed tuners and defective drum kit components. Some of these issues also came with problems getting a replacement or refund.
Positive comments mention timely updates, helpful replies, and clear delivery messages. Other reviewers describe slow or absent email responses and unanswered complaints about missing items. Several say customer service asked for the same evidence repeatedly before moving a return or refund forward.
Reviews split into two main experiences: strong satisfaction driven by price, stock, and fast delivery, and strong dissatisfaction driven by cancelled orders, missing parcels, and refunds that stall. This contrast shows up repeatedly. Customers therefore describe either mostly smooth purchases or serious fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Ordering was easy and the order was dispatched straight away.
“Easy to order and dispatched straight away.”
Generally good but recent website problems caused incorrect delivery charges.
“Recently problems with website and being charged delivery”
Received a faulty drum kit and replacement wires; then received no reply.
“they sent me another set of wires which was also faulty”
Regular customer, finds prices cheapest and dealings easy each time.
“prices have always been the cheapest compared to other shops.”
Customer service responses are very slow and unhelpful over months.
“Bax Music’s customer service is unbelievably slow.”
Excellent communication and next-day shipping for the cable tester.
“Excellent communication from BAX.”
Paid for a guitar in December but never received it and no replies.
“have never received it.”
Part of order missing and customer service requested photos, causing frustration.
“Could I provide photos of what I did receive”
Still waiting eight months for refund after the company failed to honour order.
“Still awaiting refund for goods not received”
Great service with fast delivery to the UK.
“Great service, fast delivery to the UK!”
Parcel shipped quickly and received on time; overall everything was great.
“parcel was shipped Friday evening with UPS standard, received it in London Tuesday morning.”
Order arrived on time but a component was missing and there was no response.
“missing smoke machine liquid”
Easy ordering, great communication, prompt delivery, and good price.
“Easy to order, great communication, prompt delivery, great price.”
Consistently excellent, clear and efficient service.
“Always excellent service. Clear and efficient.”
Trusted supplier but UPS left a high-value item without signature.
“UPS left a high value piece of equipment on my doorstep without ringing the doorbell.”
Very enthusiastic praise expressing strong support for Bax Music.
“LONG LIVE BAX!!!”
Paid in January and still has no delivery or refund, company non-responsive.
“they'll take your money and run.”
Return acknowledged by UPS but Bax refuses to refund and ignores contact.
“Bax will not acknowledge receipt even though I have proof of delivery from UPS”
Item delivered on time, well packed and in good condition at a good price.
“delivered on time as promised, well packed, and in good condition.”
Company received a high-value return but refuses refund or replacement.
“is refusing to return, replace or offer a refund or credit.”
I highly recommend the Devine PRO 4000's, which are the most comfortable headphones I've ever had the pleasure of using when looking for an affordable pair of over-ear headphones. It features some of the latest tech in noise cancellation and Bluetooth connectivity, they produce high quality audio from your favorite devices. Oh, and did I mention they look good too? The extra plush ear cushions make these headphones a pleasure to use. I bought Devine PRO 4000 Over-Ear Headphones from Bax Music and was satisfied. They were accurate, helpful, and nice to me. I recommend the company when you want to make a purchase.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bax Music is an online retailer focused on musical instruments, pro audio, DJ equipment, and accessories. The site lists guitars, drums, studio gear, headphones, cables, and related consumables. Customers order online and choose delivery and returns options through the website. Product pages include specifications, images, and ordering details, along with contact options for customer support.