Customers often praise Bax Music for low prices, a wide range of stock, and fast dispatch on many orders. Reviewers also mention an easy website and clear order pages. Another group of reviews describes cancelled orders, missing deliveries, and long delays before refunds arrive. A smaller number of comments report items turning up damaged or faulty.
Examples from available reviews (Nov 2021 – Feb 2026).
Good prices, items in stock and free delivery over £50.
“free delivery for orders over £50”
Great service with fast delivery to the UK.
“Great service, fast delivery to the UK!”
Guitar never arrived and emails went unanswered; raised a card claim.
“It didn't arrive after several weeks.”
Many reviewers say Bax dispatches quickly and parcels arrive fast. Other reviews describe paid orders being cancelled, shipments going missing, and refunds that took months or never arrived. Reviews show both smooth fulfilment and repeated fulfilment failures.
Many reviews point to competitive prices, regular deals, and free-delivery thresholds as reasons for choosing Bax. Customers also mention broad availability that helps keep equipment affordable. A few comments note unexpectedly high postage when items arrive in separate parcels.
Many customers describe a straightforward website, clear order tracking, and easy returns. A minority mention recent site errors that led to incorrect delivery charges. Praise for navigation and ordering appears more often than criticism.
Many reviewers say items arrived well packed, in good condition, and feel well made. A smaller set reports faults on arrival, including jammed tuners and defective drum kit components. Some of these issues also came with problems getting a replacement or refund.
Positive comments mention timely updates, helpful replies, and clear delivery messages. Other reviewers describe slow or absent email responses and unanswered complaints about missing items. Several say customer service asked for the same evidence repeatedly before moving a return or refund forward.
Reviews split into two main experiences: strong satisfaction driven by price, stock, and fast delivery, and strong dissatisfaction driven by cancelled orders, missing parcels, and refunds that stall. This contrast shows up repeatedly. Customers therefore describe either mostly smooth purchases or serious fulfilment problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Good prices, items in stock and free delivery over £50.
“free delivery for orders over £50”
Easy to use website with clear order updates and simple returns.
“A good all round site easy to use”
Competitive prices and good service from the online store.
“Great online store with competitive prices and good service!”
Regular user praises product quality, pricing and quick delivery.
“Products are good quality and well priced and delivery is always quick.”
Wide gear selection with good prices, fast shipping and helpful service.
“Great selection of gear, with some really good prices, fast shipping and good customer service.”
Consistently excellent service, reliability and product quality.
“Bax have always been 10/10 for service, reliability, quality.”
Great products with very good prices and free shipping over £50.
“Free shipping over 50 quid.”
Excellent price and earlier-than-expected delivery for the amp.
“excellent price and delivered earlier than expected.”
Great deal and an easy purchase experience.
“Great deal easy purchase”
Often stocks desired items with prices that make equipment affordable.
“Bax always have what I'm looking for”
Offers exceptional prices and quality, with great customer service.
“Exceptional prices and quality items.”
B-stock guitar arrived with faulty tuner and battery left flat.
“the D tuner was jammed and button cracked”
Paid and shipped order was inexplicably cancelled and then refunded.
“they did NOT want to explain why they canceled the paid and shipped order”
No issues; item arrived quicker than expected and pleased overall.
“item arrived quicker than expected”
Great product at an unbeatable price.
“great price for a great product - unbeatable!”
Repeated use and consistently good pricing.
“Used BAX a few times, always good price.”
Claims Bax offers the best market price.
“Best price in the market”
Pleasant to deal with, informative and competitively priced.
“Always a pleasure to work with.”
Good gear and great service.
“Great gear - great service!”
Great prices and service; notably good price on Pro Tools renewal.
“particularly good price on pro tools perpetual service renewal.”
Very pleased with speedy delivery and good packaging.
“Very pleased with the speed of delivery.”
Keyboard was dumped unsafely and company ignored all communications.
“dumped, no signature, on my front porch”
Guitar never arrived and emails went unanswered; raised a card claim.
“It didn't arrive after several weeks.”
Turntable case not received and service described as poor.
“I have not received the turntable case.”
Excellent service; item as described and well packed, will use again.
“Excellent service thank you.”
Quick delivery service and generally good experience.
“Quick delivery service good”
Great product with lovely sound and excellent communication and delivery.
“Great service, quick delivery, amazing communication.”
Delivery well packaged, arrived in excellent condition and on time.
“arrived in excellent condition and with in the time frame promised.”
Product and seller both excellent; reviewer would recommend.
“Excellent product, excellent seller.”
Product never arrived and Bax refused to contact UPS or refund.
“Product never came.”
Bought speaker; fast delivery, easy to set up and great sound.
“Easy to set up and use.”
Bought a £51 Fazley guitar; well constructed and delivered in four days.
“A real bargain and a well constructed guitar.”
Order cancelled after price error; daughter upset and disappointed.
“they cancelled it.”
Bought product at 70% discount; arrived as expected despite limited tracking.
“I got my product for 70% of usual market value, and it was new, not used.”
Paid for next-day delivery but item is three days late.
“Paid for next day delivery, product is 3 days late and still no sign of it”
Strings arrived separately in boxes, causing unexpectedly high postage costs.
“both sets arrived separately in cardboard box sent via parcelforce”
Excellent customer support, timely delivery and a good price.
“Great back up customer service.”
Order not dispatched by promised date; customer cancelled and complained of dishonesty.
“Bax didn't despatch to meet the advertised delivery date 23/12/25.”
Asked for feedback despite order not being delivered before Christmas.
“haven't received it despite delivery being set before Christmas on the site.”
Item didn't arrive and emails went unanswered, spoiling a Christmas present.
“Item has not showed up. No reply to emails. Disappointing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bax Music is an online retailer focused on musical instruments, pro audio, DJ equipment, and accessories. The site lists guitars, drums, studio gear, headphones, cables, and related consumables. Customers order online and choose delivery and returns options through the website. Product pages include specifications, images, and ordering details, along with contact options for customer support.