Customer reports for Bath Shack show a clear pattern: many shoppers experienced smooth ordering, on-time delivery and helpful staff, while a notable minority faced missed deliveries, incorrect items and slow refunds. Product feedback is mixed — panels and some mirrors received positive comments, but specific items such as a shower tray were criticised for finish. Communication is generally good when tracking and proactive calls are provided, yet several reviews describe poor responses around returns. Before ordering, confirm stock availability, check delivery dates and read the returns/refund policy to reduce the risk of the issues described.
Examples from available reviews (Sep 2025 – Feb 2026).
Order never arrived and communication gave uncertain delivery date.
“Ordered stuff and never got it”
Ordering and delivery were easy with good communication and tracking.
“it couldn't have been easier.”
Easy ordering and fast delivery but shower tray was poor quality.
“the shower tray is very poor quality with the finish underneath.”
Sales were good but after-sales support and refund communication failed.
“after sales is painful.”
Many customers report prompt, helpful deliveries and professional drivers; a smaller group report missed, late or incorrect deliveries and problematic returns.
Some reviewers highlight low prices and special offers; a few say product finish or RRP claims do not match expectations.
Ordering and showroom interactions are frequently described as easy and helpful, but the sample of such comments is small compared with other themes.
Reports vary by item: several customers praise panels and mirrors, while others report poor finish or lower-than-expected quality on specific items.
Many customers received tracking emails, calls and timely updates; a significant minority experienced unclear or absent responses, especially around refunds.
Overall impressions are mixed: numerous five-star accounts of smooth purchases coexist with several one-star experiences focused on refunds and missing items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Order never arrived and communication gave uncertain delivery date.
“Ordered stuff and never got it”
Item was delivered on time as expected.
“Delivered on time..”
Ordering and delivery were easy with good communication and tracking.
“it couldn't have been easier.”
Panels arrived quickly and were very good quality.
“the panels themselves are the nicest I've seen 👌”
Wrong item was sent and returns were not collected.
“Wrong item sent out.”
Ordering was easy and delivery proceeded as arranged.
“Easy to order.”
Fast delivery with great communication throughout.
“fast delivery and great communication throughout”
Service was punctual and staff were helpful.
“Onetime and helpful”
Buyer had a very positive experience and will purchase again.
“Great Seller!”
Easy ordering and fast delivery but shower tray was poor quality.
“the shower tray is very poor quality with the finish underneath.”
Excellent service with quick delivery and personal support.
“Excellent service.”
Helpful team and very low prices on bathroom products.
“incredible cheap prices for all bathrooms products.”
Delivered promptly and driver helped carry items to garage.
“delivery driver was kind to help me move my items”
Product was excellent and delivered quickly.
“Excellent product fast delivery”
Sales were good but after-sales support and refund communication failed.
“after sales is painful.”
Item arrived promptly and was very well wrapped.
“very well wrapped!”
Poor communication and service with refund and delivery problems.
“Poor communication and customer service”
Reviewer experienced an extremely bad, the worst experience.
“Extremely bad, the worst experience we ever had.”
Great communication and prompt delivery.
“Great communications, prompt delivery”
Showroom visit was easy, helpful staff provided attentive, professional service.
“no pressure and very straight talking.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bath Shack is a retailer of bathroom fixtures, fittings and accessories that sells through online channels and physical showrooms. Shoppers commonly compare models, prices and delivery options when researching suppliers like Bath Shack. This summary focuses on verified customer feedback about delivery, product condition and after‑sales support to help consumers make informed decisions.