Customer reports for Bath Shack show a clear pattern: many shoppers experienced smooth ordering, on-time delivery and helpful staff, while a notable minority faced missed deliveries, incorrect items and slow refunds. Product feedback is mixed — panels and some mirrors received positive comments, but specific items such as a shower tray were criticised for finish. Communication is generally good when tracking and proactive calls are provided, yet several reviews describe poor responses around returns. Before ordering, confirm stock availability, check delivery dates and read the returns/refund policy to reduce the risk of the issues described.
Examples from available reviews (Sep 2025 – Feb 2026).
Order never arrived and communication gave uncertain delivery date.
“Ordered stuff and never got it”
Ordering and delivery were easy with good communication and tracking.
“it couldn't have been easier.”
Easy ordering and fast delivery but shower tray was poor quality.
“the shower tray is very poor quality with the finish underneath.”
Sales were good but after-sales support and refund communication failed.
“after sales is painful.”
Many customers report prompt, helpful deliveries and professional drivers; a smaller group report missed, late or incorrect deliveries and problematic returns.
Some reviewers highlight low prices and special offers; a few say product finish or RRP claims do not match expectations.
Ordering and showroom interactions are frequently described as easy and helpful, but the sample of such comments is small compared with other themes.
Reports vary by item: several customers praise panels and mirrors, while others report poor finish or lower-than-expected quality on specific items.
Many customers received tracking emails, calls and timely updates; a significant minority experienced unclear or absent responses, especially around refunds.
Overall impressions are mixed: numerous five-star accounts of smooth purchases coexist with several one-star experiences focused on refunds and missing items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
They provided great service and high-quality products.
“Great service and high quality products”
Delivery was very quick and reviewer will use them again.
“Delivery was great very quick will definitely use again 👍”
Staff arranged sample and delivery promptly, providing professional service.
“arrived exactly when he said it would.”
Customer returned due to amazing service and quick collection.
“The service I received from Chantelle was amazing”
Delighted with knowledgeable staff and competitive prices for many products.
“I am absolutely delighted with my experience at Bathshack”
Side panel arrived cracked and replacement also arrived damaged.
“Side panel arrived cracked.”
Quick service and mirror arrived unbroken.
“mirror arrived unbroken”
Items were good quality and staff expedited delivery and replacements.
“Great quality, good value, and excellent customer services.”
Multiple missing parts and poor service caused serious installation problems.
“sold toilet without cistern”
Staff member James provided friendly, knowledgeable and professional service.
“James was excellent to deal with.”
Chantelle provided attentive, courteous service and matched design quickly.
“Chantelle in the bathshack Lisburn was absolutely amazing.”
Repeat customer praised prompt delivery, helpful staff, and good prices.
“Second time to order from this company.”
One item was wrong and replacement was only delivered on 10.2.
“one item was different”
Item was delivered quickly and promptly.
“Item delivered quickly.”
Good value product with a solid frame.
“Great Value, solid frame”
Tiles were described as lovely.
“Lovely tiles”
Consistently good service, helpful staff, and clear delivery tracking.
“the tracking link on delivery day was brilliant.”
Received a defective sink and experienced difficulty obtaining replacement.
“giving me the run around”
Ewan provided very prompt and helpful information.
“Very prompt helpful information from Ewan”
Panels looked great but delivery took over a week and was slow.
“Only criticism is how long delivery took.”
Great service, good prices and quick delivery satisfied the reviewer.
“Great service, great prices and quick delivery. What more could you want?”
Mirror arrived broken but a replacement was sent promptly.
“they sent out a replacement promptly”
Customer service was prompt and efficient, keeping me updated throughout.
“Customer service was very prompt and efficient and got me sorted as quickly as possible.”
Reviewer was very happy with the product quality.
“Very happy with quality of product.”
Company corrected an ordering mistake and handled collection and delivery well.
“Absolutely first class service from a great company.”
Products had not arrived and customer had no timely updates from support.
“My products have not arrived yet.”
Ewan was helpful with return options and clear instructions.
“I co tasted Ewan in Bathshack who was more that helpful with providing all the return details and instructions”
Purchase exceeded expectations and provided good value for money.
“Very happy with the purchase the item is better than expected.”
Something was missing and promised replacement had not been sent after a week.
“Called up and guy on phone said he has sorted it and will send out the missing item via dpd asap.”
Clear delivery updates, good product, and reviewer placed another order.
“Great service, great communication and updates on delivery after the order and very clear instructions about checking the tiles on arrival”
Bath screen arrived on time to Dublin and was good quality.
“Very happy with the bath screen.”
Ordering and delivery went smoothly and items appeared in good condition.
“On the ordering and delivery side of things I can't fault Bathshack.”
Product selection and ordering were good but delivery communications were unreliable.
“I was disappointed in the staffs inability to fulfill obligations they proposed”
Incorrect items were sent but Bathshack apologised and refunded promptly.
“Good and responsive customer services!”
Very pleased with prompt delivery; staff were helpful when contacted.
“very pleased with promt delivery from Bathshack.”
Pre-dispatch call and prompt, undamaged delivery resulted in excellent service.
“Delivered promptly and without damage.”
Vanity unit arrived scratched and wet from poor packaging, small refund offered.
“Item (vanity unit) was delivered with a deep surface scratch.”
Still waiting three weeks for a vanity unit with no returned calls.
“Still waiting to receive vanity unit after 3. weeks”
The item has not been delivered yet so it cannot be reviewed.
“It has not yet been delivered so how can we revit”
Excellent quality service and aftercare; reviewer will use again.
“Quality service excellent aftercare will be definitely using again highly recommend”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bath Shack is a retailer of bathroom fixtures, fittings and accessories that sells through online channels and physical showrooms. Shoppers commonly compare models, prices and delivery options when researching suppliers like Bath Shack. This summary focuses on verified customer feedback about delivery, product condition and after‑sales support to help consumers make informed decisions.