Reviews Analysed
20
We Collect & Analyse Reviews
Bath Shack
Experiences & Reviews
Bath Shack is a retailer of bathroom fixtures, fittings and accessories that sells through online channels and physical showrooms. Shoppers commonly compare models, prices and delivery options when researching suppliers like Bath Shack. This summary focuses on verified customer feedback about delivery, product condition and after‑sales support to help consumers make informed decisions.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
18d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Many customers report prompt, helpful deliveries and professional drivers; a smaller group report missed, late or incorrect deliveries and problematic returns.
Share
Strong
29%
💰
Value for money
Some reviewers highlight low prices and special offers; a few say product finish or RRP claims do not match expectations.
Share
Mixed
7%
⚡
User experience
Ordering and showroom interactions are frequently described as easy and helpful, but the sample of such comments is small compared with other themes.
Share
Mixed
7%
🔧
Product quality
Reports vary by item: several customers praise panels and mirrors, while others report poor finish or lower-than-expected quality on specific items.
Share
Mixed
7%
📞
Communication
Many customers received tracking emails, calls and timely updates; a significant minority experienced unclear or absent responses, especially around refunds.
Share
Mixed
18%
⭐
Overall experience
Overall impressions are mixed: numerous five-star accounts of smooth purchases coexist with several one-star experiences focused on refunds and missing items.
Share
Mixed
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Ordered stuff and never got it
"Ordered stuff and never got it, contacted customer service was told will be delivered No..."
Ausra Sarauskaite
Trustpilot
Sep 30, 2025
Featured for: Missed delivery and poor follow-up
My experience with Bathshack
"From ordering to delivery, it couldn't have been easier. There was a fantastic choice of products and many great offers, some that I availed of. The d..."
Martina
Trustpilot
Sep 30, 2025
Featured for: Complete positive experience, detailed praise
Easy ordering and very fast delivery
"Easy ordering and very fast delivery, however, the shower tray is very poor quality with the finish underneath. Same old thing, yo..."
Mr James Lang
Trustpilot
Sep 30, 2025
Featured for: Fast delivery but product quality concerns
Very pleased with the sales experience
"Very pleased with the sales experience, but after sales is painful. Had to return some product due to lack of understanding on preparation required. N..."
Paul Sweetman
Trustpilot
Sep 30, 2025
Featured for: After-sales refund delay, communication issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
A
Ausra Sarauskaite
trustpilot.com
Sep 30, 2025
Ordered stuff and never got it
Ordered stuff and never got it, contacted customer service was told will be delivered No...
J
Jim Fitzpatrick
trustpilot.com
Sep 30, 2025
Delivered on time..
...
M
Martina
trustpilot.com
Sep 30, 2025
My experience with Bathshack
From ordering to delivery, it couldn't have been easier. There was a fantastic choice of products and many great offers, some that I availed of. The d...
C
Carl F
trustpilot.com
Sep 30, 2025
I bought some panels for the bathroom…
I bought some panels for the bathroom walls. Quick delivery time and the...
F
FWD ELECTRIC LTD
trustpilot.com
Sep 30, 2025
Wrong item sent out
Wrong item sent out. Returns never turned...
T
TRUPRINT
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order. Contact to me was profession...
G
George Mcnally
trustpilot.com
Sep 30, 2025
Great experience
, fast delivery and great...
S
Samantha shields
trustpilot.com
Sep 30, 2025
Onetime and helpful
...
B
Birgit Falk
trustpilot.com
Sep 30, 2025
Great Seller
Great Seller! Will buy...
M
Mr James Lang
trustpilot.com
Sep 30, 2025
Easy ordering and very fast delivery
Easy ordering and very fast delivery, however, the shower tray is very poor quality with the finish underneath. Same old thing, yo...
A
Anne Moriarty
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service. Delivery was quick and efficient. Any queries were answered personally. Ian went out of his wa...
g
gina mariana lehaci
trustpilot.com
Sep 30, 2025
5 stars for all of the team and…
5 stars for all of the team and product.Very nice to deal with them from driver delivery till customers service plus incredible cheap pric...
n
nlorrimerhotmail.com
trustpilot.com
Sep 30, 2025
Delivered in good time and the delivery…
Delivered in good time and the delivery driver was kind...
s
shirley
trustpilot.com
Sep 30, 2025
Excellent product fast delivery
Excellent produ...
P
Paul Sweetman
trustpilot.com
Sep 30, 2025
Very pleased with the sales experience
Very pleased with the sales experience, but after sales is painful. Had to return some product due to lack of understanding on preparation required. N...
T
Theresa
trustpilot.com
Sep 30, 2025
Prompt delivery
Item was delivered prompt...
M
Mrs L
trustpilot.com
Sep 30, 2025
Poor communication and customer service…
Poor communication and customer service Never a straight answer Had to keep cont...
K
Komaren Cavaree
trustpilot.com
Sep 30, 2025
Extremely bad
Extremely bad, the worst...
M
Ms Carlyle
trustpilot.com
Sep 30, 2025
Great communications
Great communicatio...
A
Anna Murphy
trustpilot.com
Sep 30, 2025
First visit - Order complete!
I recently had my first visit to Bathshack after doing a circuit of various bathroom shops in Galway. The showroom was beautifully displayed and I was...
Conclusion
Customer reports for Bath Shack show a clear pattern: many shoppers experienced smooth ordering, on-time delivery and helpful staff, while a notable minority faced missed deliveries, incorrect items and slow refunds. Product feedback is mixed — panels and some mirrors received positive comments, but specific items such as a shower tray were criticised for finish. Communication is generally good when tracking and proactive calls are provided, yet several reviews describe poor responses around returns. Before ordering, confirm stock availability, check delivery dates and read the returns/refund policy to reduce the risk of the issues described.