Many customers praise the low prices, big games range, and quick dispatch. Reviews repeatedly commend named staff for arranging replacements and adding extra packaging. Another clear group reports late pre-order cancellations, orders taken but not fulfilled, and weak follow-up. Overall, feedback mixes strong strengths with sharp fulfilment and communication breakdowns.
Examples from available reviews (Oct 2019 – Feb 2026).
Fast delivery and lower prices than competitors impressed the reviewer.
“Delivered today (Monday) before at midday. The prices are lower even more than Amazon or other websites.”
Customer service replaced delayed item so it arrived in time for Christmas.
“Kevin sorted it all out and sent out a replacement game so had it in good time for Christmas.”
Order cancelled days before release; reviewer calls company scam artists.
“They cancelled my copy of Yakuza 20th Anniversry edition a matter of days before release.”
Reviewer claims company took payment and provided no communication or delivery.
“took $259.99 for a game I ordered through them never heard anything from them”
Reviewers often mention quick replacements, next-day dispatch, and careful packaging. Several name individual staff who sorted out delivery problems and damage. A repeating criticism describes pre-orders being cancelled and orders left unfulfilled shortly before release.
Customers frequently point to prices under major competitors and regular discounts on games and accessories. Many say the pricing keeps them coming back and builds loyalty. Some complaints claim payments were taken without delivery, or that refunds took a long time.
Users describe a site that’s easy to navigate, with a wide selection and loyalty offers that make repeat buying simple. Positive reviews also mention reliable dispatch for pre-orders and everyday items. Others criticise inconsistent courier performance and weak tracking that disrupted expected delivery times.
Buyers commonly say items arrive brand new, sealed, and well protected during delivery. Many also confirm accessories fit and arrive in good condition. A few isolated complaints mention changed disc content and region-locking, standing out against otherwise positive quality feedback.
Several customers praise clear, calm, proactive replies and offers to check back on stock. Other accounts describe missing dispatch updates, no replies, and accusatory messages about missing items. Some reviewers were told about supplier stock problems, but felt the explanation came too late.
Reviews divide between repeat buyers who highlight price, speed, and attentive help, and unhappy customers who report cancellations, missing deliveries, and alleged billing issues. This split shows up in both high and low ratings and shapes whether people say they’ll shop there again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Fast delivery and lower prices than competitors impressed the reviewer.
“Delivered today (Monday) before at midday. The prices are lower even more than Amazon or other websites.”
Customer service replaced delayed item so it arrived in time for Christmas.
“Kevin sorted it all out and sent out a replacement game so had it in good time for Christmas.”
Ordered Switch game arrived quickly, brand new and sealed.
“Arrived this morning, brand new and sealed. Perfect.”
Customer support arranged better postage and ensured gift arrived in good condition.
“Kevin was very helpful and kindly arranged for the ordered item to be sent with a more guaranteed postal delivery service.”
Positive experience and good communication with the company.
“Really positive experience with HIT, great communication”
Quick, helpful customer service and competitive prices led to recommendation.
“Quick replies, honest responses and very helpful.”
Pre-order cancelled days before release leaving reviewer without replacement.
“Turns out it got cancelled because they most likely took too many orders and waited until 5 days before it get's released to say.”
Order cancelled days before release; reviewer calls company scam artists.
“They cancelled my copy of Yakuza 20th Anniversry edition a matter of days before release.”
Pre-order cancelled six days before release leaving reviewer unable to obtain game.
“recieved an email today cancelling the order just six days before release when no alternative is available.”
Pre-order cancelled due to supplier stock issues; company offered follow-up and explanation.
“Hit did offer to reach out if they did manage to get any more stock, which I did appreciate.”
Pre-order cancelled six days before release and reviewer was disappointed.
“they've left it till 6 days before release to let me know they've cancelled my order.”
Michael provided calm, compassionate and reliable support resolving the issue.
“Michael brought a sense of calm and reassurance that immediately lifted a weight off my shoulders.”
Accessory fits well and was sent quickly with adequate courier service.
“Sent item quickly and courier was good enough.”
Company sourced rare stock and delivered it well packaged and undamaged.
“Hit managed to find some stock for the European (PEGI) English version.”
Quick dispatch and well-protected packaging impressed the reviewer.
“it came filled to the brim with paper so it was very well protected.”
Consistently low prices, reliable delivery and exceptional customer support.
“The delivery has NEVER been late! Customer support and service is exceptional.”
Replacement sent within 24 hours after Royal Mail misdelivery, arrived next day.
“had a replacement sent to me within 24 hours.”
Customer service promptly replaced a damaged steelbook with better packaging.
“replacement sent out Monday with extra packaging(thanks Kevin)”
Dispatched and delivered quickly despite no express shipping, very pleased.
“by 12pm Monday morning it was here !!”
Easy-to-browse site, excellent prices and very helpful customer service.
“very easy to browse site, excellent prices and wonderful customer service.”
No dispatch notification and zero response from customer service.
“no dispatch notification or order preparation email.”
Prompt, professional customer service resolved delivery uncertainty quickly.
“This is the best customer service I've experienced in the UK.”
Pre-orders have been delivered on time and competitively priced.
“they've all been delivered on time.”
Next-day delivery and helpful assistance from Kevin.
“game was delivered next day and spoke to someone called Kevin who was very helpful.”
Competitive prices but poor Royal Mail delivery reliability.
“insistent on using Royal Mail who constantly lose and delay orders.”
Customer service communicated clearly, though pre-orders were repeatedly late.
“Customer service has always been friendly and helpful.”
Independent store with excellent customer service and intention to return.
“Great independent store with excellent customer service, will definitely use them again”
Pre-order cancelled with explanation the reviewer deems untrue.
“saying the physical copy as been cancelled which is a lie”
Reviewer expresses brief satisfaction and thanks.
“Good 👍 great thanks”
Slow, unreliable delivery and poor tracking made the buying experience frustrating.
“Just seems to be a slow unreliable service and place to buy”
Positive experience with great customer service and recommendation.
“Great experience, great customer service. Recommended.”
Pre-ordered game dispatched early and received before release date.
“i will definitely buy again from you.”
Friendly, helpful tutors helped the reviewer pass functional skills maths.
“The tutors are friendly.very helpful and supportive.”
Large selection, good prices, prompt delivery and loyalty scheme.
“Hit has a huge collection of games both new and old with many discounts offered pretty much all the time.”
Positive first experience under new management with excellent customer support.
“Kevin went above and beyond when dealing with my questions.”
Item missing and customer was accused of stealing, very dissatisfied.
“and delivery was never updated and they passively aggressively accused me if stealing !”
Consistently competitive pricing and helpful, reliable customer service.
“they've gone above and beyond in terms of being helpful with a customer service query.”
Paradigm Recovery Firm communicated clearly and supported the reviewer effectively.
“From the beginning, they were professional, clear in their communication”
Company responded fast, took complaint seriously and issued a refund.
“I got my money back last week because of their help.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Base.com is an online retailer focused on video games, consoles, DVDs, Blu-rays, and related accessories. The site lists new stock and takes pre-orders for upcoming releases. Customers can browse by platform, genre, and release date, with filters to narrow results. The company delivers to UK addresses and offers tracked courier options as well as standard delivery.