Many customers praise the low prices, big games range, and quick dispatch. Reviews repeatedly commend named staff for arranging replacements and adding extra packaging. Another clear group reports late pre-order cancellations, orders taken but not fulfilled, and weak follow-up. Overall, feedback mixes strong strengths with sharp fulfilment and communication breakdowns.
Examples from available reviews (Oct 2019 – Feb 2026).
Fast delivery and lower prices than competitors impressed the reviewer.
“Delivered today (Monday) before at midday. The prices are lower even more than Amazon or other websites.”
Customer service replaced delayed item so it arrived in time for Christmas.
“Kevin sorted it all out and sent out a replacement game so had it in good time for Christmas.”
Order cancelled days before release; reviewer calls company scam artists.
“They cancelled my copy of Yakuza 20th Anniversry edition a matter of days before release.”
Reviewer claims company took payment and provided no communication or delivery.
“took $259.99 for a game I ordered through them never heard anything from them”
Reviewers often mention quick replacements, next-day dispatch, and careful packaging. Several name individual staff who sorted out delivery problems and damage. A repeating criticism describes pre-orders being cancelled and orders left unfulfilled shortly before release.
Customers frequently point to prices under major competitors and regular discounts on games and accessories. Many say the pricing keeps them coming back and builds loyalty. Some complaints claim payments were taken without delivery, or that refunds took a long time.
Users describe a site that’s easy to navigate, with a wide selection and loyalty offers that make repeat buying simple. Positive reviews also mention reliable dispatch for pre-orders and everyday items. Others criticise inconsistent courier performance and weak tracking that disrupted expected delivery times.
Buyers commonly say items arrive brand new, sealed, and well protected during delivery. Many also confirm accessories fit and arrive in good condition. A few isolated complaints mention changed disc content and region-locking, standing out against otherwise positive quality feedback.
Several customers praise clear, calm, proactive replies and offers to check back on stock. Other accounts describe missing dispatch updates, no replies, and accusatory messages about missing items. Some reviewers were told about supplier stock problems, but felt the explanation came too late.
Reviews divide between repeat buyers who highlight price, speed, and attentive help, and unhappy customers who report cancellations, missing deliveries, and alleged billing issues. This split shows up in both high and low ratings and shapes whether people say they’ll shop there again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Long-term client reports severe service and technical problems with poor support.
“Worst customers service ever.”
Reviewer labels the company unprofessional and discourages engagement.
“unprofessional company, I would discourage you from engaging with them!”
Total service failure with signal problems and alleged false billing practices.
“Voortdurende problemen met de telefoonsignaal”
Stupid and unwanted movies are irritating. For example, a Blu-ray movie I bought from this company called In Hell, but it is missing scenes from the original DVD version, and even has a different ending. Besides, the customer service is horrible. This movie was supposed to be region 2 and it was region locked. I think I got ripped off and the website is hard to get a hold of, can't find any email addresses and they don't update their facebook page. All I want is a refund because I didn’t get a movie worth my money. Refund me my hard earned cash now!!!
Reviewer claims company took payment and provided no communication or delivery.
“took $259.99 for a game I ordered through them never heard anything from them”
They ordered a PlayStation and never heard back after ordering.
“SCAM DO NOT USE Ordered a PlayStation in November never heard a thing from them again”
Reviewer says many negative complaints mirror the same problems.
“The amount of 1 star reviews I’ve seen which mirror the same problems for everyone”
Reviewer says Base's quality is very good.
“It’s very good i like base Quality”
They cancelled an album order after taking orders and didn't follow up.
“Offered deal on Scott Walker classic album set, then cancelled after taking orders.”
Ordered FIFA 20 and experienced long delays and poor customer service.
“we don't play games'...Dutty gyal kmt.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Base.com is an online retailer focused on video games, consoles, DVDs, Blu-rays, and related accessories. The site lists new stock and takes pre-orders for upcoming releases. Customers can browse by platform, genre, and release date, with filters to narrow results. The company delivers to UK addresses and offers tracked courier options as well as standard delivery.