Customers often praise in-home delivery and assembly. Many mention careful handling, floor protection, and taking away the packaging. Others report poor updates, long waits, and refund or transfer problems that never get fixed. Product feedback is mixed, ranging from “top quality” to items that arrive damaged or fail soon after.
Examples from available reviews (Jan 2019 – Feb 2026).
Delivery team were polite, quick and efficient.
“They were polite, friendly, quick and efficient.”
Order updates were poor, logistics terrible and refund service poor.
“STILL HAD NO UPDATES 3 WEEKS LATER”
Product marks easily and aftercare insurance did not cover issues.
“you cannot even split a drop of water on it without it marking.”
Delivery staff were professional despite initially delivering wrong chair.
“5 out of 5 for Zak and Stu.”
Named delivery crews earn repeated praise for arriving on time, being polite, and handling items with care. Reviews often mention in-home assembly, putting furniture where requested, and clearing away packing waste. Fewer reviews describe problems such as the wrong items being delivered, goods left unboxed, or blunt in-store return interactions.
Price and value come up only occasionally. When they do, complaints focus on what customers see as a high delivery fee and on poor value when items arrive damaged or need repeat repairs.
Several customers describe showroom visits as pleasant, with knowledgeable staff and little sales pressure. Many say the buying process feels straightforward and enjoyable. Some mention confusing in-store pricing or staff at tills who seem uninterested.
Many customers describe the furniture as solid and high quality. Others report items arriving in poor condition, cushions losing firmness, chairs breaking, and repairs that do not fix the fault. Several reviewers say aftercare or a protection cover did not solve their problem.
Communication splits sharply. Some customers get clear call-ahead notices and precise delivery time windows. Others report no progress updates, long waits for out-of-stock items, and unclear messages about refunds or transfers.
Repeat buyers and many showroom visitors report high satisfaction with products and staff. Others describe strongly negative experiences driven by unresolved logistics, damaged deliveries, or weak aftercare. Overall impressions often hinge on the gap between frequent praise for delivery crews and a smaller number of serious failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (30) · Reviews (1) · Quotes shortened · As of: February 2026
Mark and Chris were polite and delivered sofas efficiently.
“worked efficiently to get my new sofas in to our house.”
Dave A and Dean S provided friendly, efficient delivery.
“They were friendly and efficient”
Adrian and Ben were friendly, careful and professional during delivery.
“the best furniture delivery team hands down”
Mark and Chris carefully delivered and placed a large sideboard.
“phoned ahead to say they were 10 minutes away.”
Gary and Adrian delivered two sofas on time and cleared away packaging.
“without any fuss or bother.”
Store had quality products and helpful, unobtrusive staff.
“Lovely store with great stuff”
Georgi and Adam delivered a chest of drawers professionally.
“Georgi and Adam delivered the chest of drawers extremely professionally”
Delivery team assembled table efficiently and were polite.
“assembled the table with efficiency, were very polite and helpful”
Neil and Dan delivered large, awkward furniture on time.
“Neil and Dan were on time, helpful and skilfully delivered large, awkward furniture.”
Mikey and Gary provided extremely good delivery.
“Extremely good delivery by Mikey and Gary Thanks”
Showroom was beautiful and staff were friendly and professional.
“The showroom is beautiful!”
Stu and Tommy were courteous and accommodated placement requests.
“they were a credit to the company.”
Delivery was timely, polite, clean and efficient.
“Timely, polite, clean and efficient.”
Zak and Stu provided quick, helpful and friendly service.
“Quick, helpful & friendly service from Zak & Stu.”
Jon C and Stephen C delivered the table despite fitting challenges.
“had to take it apart to fit in but no troubles 5 star service”
From start to finish, Barker and Stonehouse provided excellent service.
“The delivery drivers Dave A and Dean S were very polite and friendly.”
Thomas and Kevin delivered dining table and chairs professionally.
“They were very professional and efficient.”
Thomas and Kevin were professional and friendly during delivery.
“They were both professional and friendly.”
Dan H and Adrian provided excellent service.
“Excellent service from Dan H. And Adrian!”
Paul S and Matt P were careful, efficient and communicative.
“A real credit to B & S.”
Order updates were poor, logistics terrible and refund service poor.
“STILL HAD NO UPDATES 3 WEEKS LATER”
Leather armchair arrived in poor condition unlike advertised.
“Mine arrived in very poor condition.”
Delivery staff were professional despite initially delivering wrong chair.
“5 out of 5 for Zak and Stu.”
No delivery updates and unclear transfer, despite paid delivery.
“haven't received any updates on its status or delivery.”
Furniture described as great and solid.
“Great solid furniture”
Order delayed, sofa damaged and repairs poorly handled by service.
“Poor customer service, poor delivery installation, poor quality, would not recommend.”
Reviewer likes furniture but dislikes £79 delivery charge.
“I don’t love your £79 delivery charge.”
Customer is consistently pleased and has bought twice.
“Always pleased with the company and product.”
Buying experience was a pleasure.
“A pleasure to deal with!”
Products purchased are described as top quality.
“Everything I have bought from Barker ad Stonehouse is top quality.”
Reviewer still waiting for out-of-stock care kit and disappointed.
“Still waiting for the Care Kit to be posted out to me”
Staff were friendly, knowledgeable and visits were a pleasure.
“Staff are well trained and knowledgeable about the products and timelines for delivery.”
Delivered a used suite; quality failed and cushions softened quickly.
“bought corner suite had it delivered was an old used one!!!!”
Service was great and very efficient.
“Great service and very efficient thank you”
Tables arrived after long wait and communication was poor.
“Not kept up to date with details just silence”
Product marks easily and aftercare insurance did not cover issues.
“you cannot even split a drop of water on it without it marking.”
Several chairs broke and replacements also failed.
“Out of the 8 I purchased 6 have broken.”
Poor after service with wrong cushions and delayed replacements.
“Very poor after service.Sent the wrong scatter cushions.”
Good sales support; delivery courteous and issues resolved after waits.
“Delivery was at the agreed time and by courteous people.”
Reviewer finds the products always great.
“Always great products”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Barker and Stonehouse is a UK furniture retailer selling sofas, beds, dining tables, and home accessories. It runs physical showrooms as well as an online store. Product listings usually cover fabric options, dimensions, and delivery choices. Customers can call or email individual showrooms for product questions and to arrange orders.