Feedback is split: many customers praise product quality, quick delivery, and helpful support, while a smaller but noticeable group reports late or missing deliveries and refunds that were not resolved. Reviews often mention smooth exchanges and good value. A few customers say they had to pay for returns or never got an answer about missing items. Overall sentiment stays strongly positive, with a few clear operational slip-ups.
Examples from available reviews (Sep 2025 – Mar 2026).
Delivery good and product quality very good; husband loved it.
“Good delivery, and very good quality product. My husband loved his new top.”
Reviewer loves the coat and delivery was super quick.
“Really love this coat! Delivery was super quick as well!”
Disappointed to have to pay for returns.
“Having to pay for returns is disappointing”
Trousers not received and customer service unresponsive, planning bank refund.
“Nothing received and haven’t heard despite 2 emails.”
Many reviewers describe quick, professional help, including fast exchanges and attentive staff. Others report delivery issues, missing parcels, or refund requests that stayed unresolved and needed follow-up.
Reviews often highlight pricing and good value, including items bought on discount. A minority are unhappy about having to pay for returns.
Customers often say ordering is easy, fulfilment is on time when delivery runs smoothly, and the fit or comfort meets expectations. A small number mention unclear delivery promises or delays that hurt the experience.
Product descriptions and quality draw steady praise, with clothing described as comfortable, well made, and true to expectations. These positive quality notes show up repeatedly.
Several reviewers appreciate proactive updates and helpful follow-up from staff after delivery problems. Others say messages went unanswered or that delivery timing was communicated poorly.
Most reviews show strong satisfaction with the products and how service was handled. Clear negative accounts of failed deliveries or slow refunds stand out against the many positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Order hasn't arrived yet and delivery is taking too long.
“I’m actually disappointed that my order hasn’t arrived yet.”
Order hasn't arrived yet and delivery is taking too long.
“I’m actually disappointed that my order hasn’t arrived yet.”
Delivery good and product quality very good; husband loved it.
“Good delivery, and very good quality product. My husband loved his new top.”
Delivery good and product quality very good; husband loved it.
“Good delivery, and very good quality product. My husband loved his new top.”
Clothing quality lovely and customer care excellent.
“Lovely quality clothing, customer care are excellent.”
Clothing quality lovely and customer care excellent.
“Lovely quality clothing, customer care are excellent.”
Reviewer loves the coat and delivery was super quick.
“Really love this coat! Delivery was super quick as well!”
Reviewer loves the coat and delivery was super quick.
“Really love this coat! Delivery was super quick as well!”
Disappointed to have to pay for returns.
“Having to pay for returns is disappointing”
Disappointed to have to pay for returns.
“Having to pay for returns is disappointing”
Changed size easily and service and delivery were excellent.
“Absolutely amazing service and delivery.”
Changed size easily and service and delivery were excellent.
“Absolutely amazing service and delivery.”
Easy purchase, timely Royal Mail delivery, and accurate sizing.
“Delivered on time by Royal Mail.”
Easy purchase, timely Royal Mail delivery, and accurate sizing.
“Delivered on time by Royal Mail.”
Garment good quality, good price and prompt delivery.
“Good price quality of garment and prompt delivery”
Garment good quality, good price and prompt delivery.
“Good price quality of garment and prompt delivery”
Good price, great service and quick delivery.
“Good price and great service with quick delivery”
Good price, great service and quick delivery.
“Good price and great service with quick delivery”
Delivery delayed by Royal Mail but follow-up call and service were excellent.
“Excellent customer service, thanks again.”
Delivery delayed by Royal Mail but follow-up call and service were excellent.
“Excellent customer service, thanks again.”
Excellent service and excellent product quality.
“Excellent brilliant service excellent quality”
Reviewer praises the excellent service and product quality.
“Excellent brilliant service excellent quality”
Wrong size returned and replacement arrived within a week, great service.
“next size fitted perfect and all done in less than a week great service”
Exchange processed quickly; replacement fit and fast service.
“the next size fitted perfect and all done in less than a week”
Professional, efficient service with high-quality garment and fast delivery.
“Professional efficient high quality service excellent quality garment with fast delivery”
Professional, efficient service with high-quality garment and fast delivery.
“Professional efficient high quality service”
Order arrived within timeframe and packaging was in good condition.
“My order arrived in the specified timeframe , the package was well wrapped and in good condition .”
Order arrived on time and packaging was well wrapped and intact.
“My order arrived in the specified timeframe”
Service great and delivery was prompt.
“Great service and prompt delivery.”
Reviewer experienced great service with prompt delivery.
“Great service and prompt delivery.”
The order arrived on time as expected.
“Arrived on time”
The item arrived on time as promised.
“Arrived on time”
Brilliant service and helpful staff; clothing is fantastic.
“Brilliant service and fantastic clothing always go that extra mile to help customer In anyway possible”
Brilliant service and fantastic clothing; they go the extra mile.
“Brilliant service and fantastic clothing”
Product offered excellent quality, good value and speedy delivery.
“Excellent quality, value and a speedy delivery”
Reviewer praises excellent quality, value and speedy delivery.
“Excellent quality, value and a speedy delivery”
Garment fits well and is very comfortable.
“They are a really good fit and so comfortable”
Product fits well and is very comfortable to wear.
“They are a really good fit and so comfortable”
Good value purchase with quick delivery and beautiful coat.
“Half the price than was originally, quick delivery and a beautiful item - win win!”
Purchased discounted coat; quick delivery and a beautiful item.
“Half the price than was originally”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Avenue 85 runs an online fashion and apparel store. The site shows product pages with descriptions and sizing details, and it supports online orders and card payments. Deliveries go out via third-party parcel carriers, and customers can contact support with order questions. Contact and fulfilment details appear on the website and in public business listings.