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We Collect & Analyse Reviews

Avenue 85
Experiences & Reviews

Avenue 85 — review summary for consumers researching the company. This report compiles customer feedback on deliveries, returns, product quality, pricing and contact experiences to help prospective buyers evaluate recent buyer reports.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 80%
Latest Review 11d
Overall Rating
4.1

Our Analysis

🎯

Service quality

Reviews frequently reference delivery and fulfilment: many praise quick dispatch and easy returns, while a substantial number report delays, missing parcels or late arrivals.

Share
22%
Mixed
💰

Value for money

A minority of reviews mention price; those that do consistently describe items as good value or affordable deals.

Share
6%
Strong
⚡

User experience

When customers comment on ordering and site information they usually report straightforward ordering and simple return flows, though unclear delivery info caused frustration in some cases.

Share
6%
Strong
🔧

Product quality

Product quality is commonly praised: customers say items match descriptions, fit well and feel durable; a few reviews report faulty items requiring replacement or refund.

Share
22%
Strong
📞

Communication

Comments about customer contact lean negative: several reviewers report slow or non-existent replies and incorrect delivery updates, while a smaller number describe helpful responses.

Share
11%
Weak
⭐

Overall experience

Overall impressions are more positive than negative for products and delivery, but service or communication failures materially affected a noticeable minority of customers.

Share
32%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

S
Steven
trustpilot.com Sep 30, 2025

Delivery was quick and everything ok

Delivery was quick...

N
Nicola
trustpilot.com Sep 30, 2025

Poor Experience

I orders two items in separate orders from Avenue 85, one item is lovely and arrived within a week, the other also lovely but took over two weeks to a...

D
Debra Chapman
trustpilot.com Sep 30, 2025

I've been so pleased with everything I've bought from Avenue 85.

Beautiful items Gre...

E
Elizabeth McGrath
trustpilot.com Sep 30, 2025

Great item and fast delivery

...

S
Simone
trustpilot.com Sep 30, 2025

Serious delayed delivery

The item was as described but the delivery was very delayed and they sent i...

S
Stephanie
trustpilot.com Sep 30, 2025

Brought S/m fits perfectly fit and love…

Brought S/m fits perfectl...

N
Neil
trustpilot.com Sep 30, 2025

Great deal on an excellent Regatta Coat

Great deal on an excellent Regatta coat! Had the coat available in a...

L
Laura
trustpilot.com Sep 30, 2025

Looks great

Looks great, feels great, g...

P
Patricia
trustpilot.com Sep 30, 2025

I ordered an item for next day…

I ordered an item for next day delivery, but suddenly, after paying (!) - info. on the screen suggested it might not...

R
Ruth Webbe
trustpilot.com Sep 30, 2025

Great

Easy to order an...

R
Roget
trustpilot.com Sep 30, 2025

Great Lambretta polo

Brand new classy Lambretta top at an...

F
Florina Ciobotaru
trustpilot.com Sep 30, 2025

Nice colour, good design and warm

I expected a cheap slim jacket for autumn ,instead I have got a modern design , a warm thick q...

J
J
trustpilot.com Sep 30, 2025

Ordered trousers on the 19th

Ordered trousers on the 19th. Told 48hours. Nothing received and haven’t heard despite 2 emails. All you get is a response they are experiencing high...

D
Danielle Ward
trustpilot.com Sep 30, 2025

Fantastic service

Fantastic service. Ordered a coat for my son, too big due to my fault so I exchanged for a smaller size. Did not cost me a penny and literally few tap...

F
Frances Norrell
trustpilot.com Sep 30, 2025

Such an amazing coat..

Such an amazing coat.. Got larger size at first and sent back. Was supper fast...

M
Mary Brett
trustpilot.com Sep 30, 2025

Khaki coat

Was really pleased wit...

M
Michelle Gladding
trustpilot.com Sep 30, 2025

I ordered a regatta robe and the first…

I ordered a regatta robe and the first was faulty so I contacted customer service and they arranged a replacement but unfortunately the replacement wa...

J
Jemma Gardner
trustpilot.com Sep 30, 2025

Terrible service

Terrible service. Was given a 2/3 day delivery. It’s been over 2 weeks and still not received. Also, y...

b
brian anderson
trustpilot.com Sep 30, 2025

Lambretta Sherpa Fleece.

...

J
Jenny Hayward
trustpilot.com Sep 30, 2025

Have used many times never had any…

Have used many times never had a...

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Conclusion

Recent reviews of Avenue 85 show consistent praise for product quality and value, and multiple customers report fast dispatch and straightforward returns. However, a distinct group of reviews documents delivery delays, missing parcels and slow or unhelpful customer contacts, including refund delays and incorrect delivery notifications. If you are researching Avenue 85, check estimated delivery times and the stated returns process before ordering. For items where prompt arrival is essential, consider allowing extra lead time or confirming dispatch details after purchase.