Customers often praise quick replies, knowledgeable staff, and fast delivery. Staff regularly find alternatives and fix order mistakes. Fewer reviews mention wrong deliveries, missing refunds, and stretches with no response. Ratings split clearly between issues that get fixed quickly and service failures that remain unresolved.
Examples from available reviews (Aug 2017 – Mar 2026).
Professional, swift service resolved needs in a human manner.
“Service was very professional and swift resolving my needs in a very human way.”
Easy online ordering with a reassuring follow-up telephone call.
“AV Partsmaster's online ordering process was easy to use & understand.”
Lectern delivered to wrong address and refund only processed after threats.
“it was delivered to someone in Essex.”
Wrong part sent and no refund received after returning it.
“Was sent the wrong part. I sent it back recorded...never received a refund”
Many reviews point to proactive staff who find alternatives, confirm compatibility, and arrange overnight delivery. Customers often mention fast replacements for faulty lamps and helpful on-site support. A small number describe order mistakes that were not put right and returns that moved slowly.
Several customers mention competitive prices, with staff suggesting cheaper, better options. Staff-led substitutions usually kept good value but sometimes led to delayed refunds. A minority say price did not make up for delivery or refund issues.
Reviewers often describe straightforward online ordering, backed up by reassuring follow-up phone calls. Several accounts also call on-site installations and account-managed projects organised and professional. A few reviewers felt stressed when the wrong items arrived close to critical dates.
Some reviews mention faulty lamps and parts, and many describe replacement shipments sent out quickly. A small set report warranty disputes that were not resolved or being directed to manufacturers. Several negative reviews also cite wrong parts being shipped.
Many reviews mention clear, proactive updates by phone and email, and name individual staff members. Several note missed next-day dispatch promises and periods with no reply. A minority report blocked emails or slow responses that pushed complaints further.
Reviews show a sharp split between very positive experiences and low scores tied to fulfilment and refunds. Positive feedback centres on staff stepping in and fixing problems fast. Negative feedback focuses on wrong deliveries, missing refunds, and weak follow-up that left issues unresolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (10) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Lectern delivered to wrong address and refund only processed after threats.
“it was delivered to someone in Essex.”
Projector with Free Mount
I had been searching for a Projector with Free Mount for quite some time, but they had been out of stock on Amazon for quite some time.
At some point, I decided to email AV Parts Master to see if they had it in stock.
As soon as they confirmed, I placed the order, and it was delivered the next morning, just two days after I placed the order (I ordered in the evening, past their order dispatch cutoff).
While I was apprehensive about ordering from someone who was not an Amazon seller, I found the experience of purchasing from AV to be very simple and efficient.
If I ever require another monitor, I will most certainly consider purchasing it from them.
Full home cinema installation was brilliant with thorough demos and surveys.
“The whole experience was brilliant from start to finish”
Retailer directed customer to manufacturer warranty, leaving customer frustrated.
“they are washing their hands of it.”
Repeated purchases handled well; sales and installation teams were helpful.
“Have ordered multiple times from AV Partsmaster, always a great experience.”
Received next-day delivery and very competitive pricing on projector.
“Very competitively priced, best price found online.”
Call staff resolved issues but initial next-day dispatch promise was missed.
“my projector had not been dispatched for next day delivery”
Staff resolved problems, but company failed to meet next-day dispatch promise.
“This was a 2-day delivery - not the next day delivery”
Call handling staff resolved problems professionally and were trustworthy.
“sorted out my problems professionally”
They provided next-day replacement and promptly replaced a faulty lamp.
“another lamp was dispatched immediately.”
Staff were helpful and patient with quotes and installation support.
“helpful and patient when we had to revalidate quotes”
A staff member (HM) made the reviewer's day yesterday.
“namely HM who has made my day yesterday.”
Item was unavailable and refund process was slow, leaving reviewer dissatisfied.
“Not a great service and not a company I'll be using again.”
Staff recommended a budget projector and arranged crucial next-day shipping.
“Really great service!”
Staff patiently explained features and answered questions, enabling informed choice.
“the patience, knowledge and care of your staff.”
They provided helpful, patient advice and prompt service.
“Great help,patience advice and prompt service.”
Wrong part sent and no refund received after returning it.
“Was sent the wrong part. I sent it back recorded...never received a refund”
Order delivered next day, well packaged, with competitive pricing.
“Competitive price and excellent service.”
Telephone and email responses were excellent, with one exceptional staff member.
“telephone and mail responses were second to non”
Order sent within 24 hours and returns handled promptly for faulty product.
“Order and sent within 24 hours.”
Easy site navigation and excellent customer service for projector lamp purchase.
“The site is very easy to navigate, I purchased my replacement projector lamp with ease.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AV Parts Master is a UK distributor of audiovisual components and replacement parts. It supplies products for commercial AV installs, maintenance, and system upgrades. The online catalogue lists part numbers, technical specs, and cross-reference details. It serves trade customers, integrators, and end-users through web orders, phone support, and account management. Delivery options include standard and expedited dispatch.