Reviews show AV Parts Master is regularly commended for rapid sourcing, responsive staff and reliable deliveries — customers cite same‑day or next‑day outcomes and staff who arrange alternatives. Several reviews highlight helpful, knowledgeable account managers who confirm specifications and coordinate installs. A minority of reviews describe failures in communication or delays (notably a missed commitment and one refund delay), so confirm stock and refund timelines when ordering. For buyers seeking timely sourcing and hands‑on support, the review pattern suggests strengths in responsiveness and fulfilment, with occasional service gaps that are worth checking in advance.
Examples from available reviews (Aug 2017 – Feb 2026).
Customer reports lack of communication and wrong model provided before shoot.
“I have emailed Tom twice (on Monday and again today) with no response.”
Prompt, patient service resulted in timely delivery and bright, crisp setup.
“delivered on the day as promised.”
Staff recommended a cheaper, better alternative but refund took 5–7 working days.
“I ended up with a better option at half the cost.”
Excellent communication and swift installation of seven interactive boards across site.
“Excellent communication throughout and a fantastic and swift Install of 7 interactive boards”
Reviewers most often describe fast, proactive service: rapid sourcing, same‑day or next‑day delivery and staff who arrange alternatives to meet tight deadlines.
A small number of reviewers mention competitive pricing and good deals; the sample for price commentary is limited relative to other themes.
Customers report straightforward ordering, prompt follow‑ups and smooth deliveries; a few note administrative delays (refunds or stock waits) affecting the experience.
Product comments are limited but generally positive where present: projectors and installs met expectations with good image quality and competent installation.
Frequent praise for prompt, clear updates, proactive calls and staff who confirm specs; isolated complaints cite unresponsiveness or delayed refunds.
Most reviewers describe a positive end‑to‑end outcome: issues resolved, installations completed and needs met; a small minority report poor handling before resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (10) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Lectern delivered to wrong address and refund only processed after threats.
“it was delivered to someone in Essex.”
Projector with Free Mount
I had been searching for a Projector with Free Mount for quite some time, but they had been out of stock on Amazon for quite some time.
At some point, I decided to email AV Parts Master to see if they had it in stock.
As soon as they confirmed, I placed the order, and it was delivered the next morning, just two days after I placed the order (I ordered in the evening, past their order dispatch cutoff).
While I was apprehensive about ordering from someone who was not an Amazon seller, I found the experience of purchasing from AV to be very simple and efficient.
If I ever require another monitor, I will most certainly consider purchasing it from them.
Full home cinema installation was brilliant with thorough demos and surveys.
“The whole experience was brilliant from start to finish”
Retailer directed customer to manufacturer warranty, leaving customer frustrated.
“they are washing their hands of it.”
Repeated purchases handled well; sales and installation teams were helpful.
“Have ordered multiple times from AV Partsmaster, always a great experience.”
Received next-day delivery and very competitive pricing on projector.
“Very competitively priced, best price found online.”
Call staff resolved issues but initial next-day dispatch promise was missed.
“my projector had not been dispatched for next day delivery”
Staff resolved problems, but company failed to meet next-day dispatch promise.
“This was a 2-day delivery - not the next day delivery”
Call handling staff resolved problems professionally and were trustworthy.
“sorted out my problems professionally”
They provided next-day replacement and promptly replaced a faulty lamp.
“another lamp was dispatched immediately.”
Staff were helpful and patient with quotes and installation support.
“helpful and patient when we had to revalidate quotes”
A staff member (HM) made the reviewer's day yesterday.
“namely HM who has made my day yesterday.”
Item was unavailable and refund process was slow, leaving reviewer dissatisfied.
“Not a great service and not a company I'll be using again.”
Staff recommended a budget projector and arranged crucial next-day shipping.
“Really great service!”
Staff patiently explained features and answered questions, enabling informed choice.
“the patience, knowledge and care of your staff.”
They provided helpful, patient advice and prompt service.
“Great help,patience advice and prompt service.”
Wrong part sent and no refund received after returning it.
“Was sent the wrong part. I sent it back recorded...never received a refund”
Order delivered next day, well packaged, with competitive pricing.
“Competitive price and excellent service.”
Telephone and email responses were excellent, with one exceptional staff member.
“telephone and mail responses were second to non”
Order sent within 24 hours and returns handled promptly for faulty product.
“Order and sent within 24 hours.”
Easy site navigation and excellent customer service for projector lamp purchase.
“The site is very easy to navigate, I purchased my replacement projector lamp with ease.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AV Parts Master is an audiovisual parts and solutions specialist serving trade and end customers. It focuses on sourcing and supplying AV hardware — such as projectors, screens, monitors, lamps and related accessories — and on providing procurement, delivery and installation services alongside after-sales support.