Reviews show AV Parts Master is regularly commended for rapid sourcing, responsive staff and reliable deliveries — customers cite same‑day or next‑day outcomes and staff who arrange alternatives. Several reviews highlight helpful, knowledgeable account managers who confirm specifications and coordinate installs. A minority of reviews describe failures in communication or delays (notably a missed commitment and one refund delay), so confirm stock and refund timelines when ordering. For buyers seeking timely sourcing and hands‑on support, the review pattern suggests strengths in responsiveness and fulfilment, with occasional service gaps that are worth checking in advance.
Examples from available reviews (Aug 2017 – Feb 2026).
Customer reports lack of communication and wrong model provided before shoot.
“I have emailed Tom twice (on Monday and again today) with no response.”
Prompt, patient service resulted in timely delivery and bright, crisp setup.
“delivered on the day as promised.”
Staff recommended a cheaper, better alternative but refund took 5–7 working days.
“I ended up with a better option at half the cost.”
Excellent communication and swift installation of seven interactive boards across site.
“Excellent communication throughout and a fantastic and swift Install of 7 interactive boards”
Reviewers most often describe fast, proactive service: rapid sourcing, same‑day or next‑day delivery and staff who arrange alternatives to meet tight deadlines.
A small number of reviewers mention competitive pricing and good deals; the sample for price commentary is limited relative to other themes.
Customers report straightforward ordering, prompt follow‑ups and smooth deliveries; a few note administrative delays (refunds or stock waits) affecting the experience.
Product comments are limited but generally positive where present: projectors and installs met expectations with good image quality and competent installation.
Frequent praise for prompt, clear updates, proactive calls and staff who confirm specs; isolated complaints cite unresponsiveness or delayed refunds.
Most reviewers describe a positive end‑to‑end outcome: issues resolved, installations completed and needs met; a small minority report poor handling before resolution.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (10) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Sales support found a cheaper in-stock alternative and handled refund quickly.
“She found another product that was in stock and cheaper”
Order received next morning with excellent customer service and communication.
“Placed our order on Thursday afternoon and received next day in the morning.”
They provided good communication and prompt delivery.
“Good communication, prompt delivery”
Professional, swift service resolved needs in a human manner.
“Service was very professional and swift resolving my needs in a very human way.”
Staff prevented order mistakes and provided exceptional patience and assistance.
“saved us from making a big mistake in our order specification”
Supplier provided excellent support when issues arose with kit.
“AV Partsmaster have been amazing, thank you so much for your support”
They handled a return and Hamish assisted with dimensions and ordering.
“Even going to the supplier to ensure it was fit for my projector”
Customer service proactively offered same-price alternatives and delivered promptly.
“Absolutely amazing customer services the like of which are very rare.”
Delayed delivery initially, but customer service resolved issues and offered compensation.
“Very helpful and responsive approach taken by Deborah in Customer Service”
Customer service arranged a replacement bulb which arrived within three working days.
“Bulb arrived 3 working days later.”
Efficient responses and professional on-site team delivered a faultless experience.
“my experience can only be described as faultless.”
Warranty issue was resolved quickly with a prompt replacement sent.
“Very impressive warranty issue resolution.”
Consultation led to purchase of projectors and excellent service.
“After a good consultation with Scott we made a purchase of 2 x 13k Projectors & lenses.”
Tom corrected an order, sourced a replacement and kept me updated.
“Tom got straight onto putting it right.”
Staff confirmed compatibility and contacted manufacturer to ensure correct purchase.
“They went above and beyond to make sure I was buying the Right Thing”
Long-term customer praised fast delivery, account management and competitive pricing.
“Very fast delivery, great account management from Jordan”
Liv sourced a comparable replacement and arranged overnight shipping.
“Liv contacted me when item was end of life and unavailable”
Missing item was quickly replaced after prompt and exceptional responses.
“Item replaced very quickly.”
Team provided helpful insights and found a suitable meeting-room solution.
“They were all incredibly helpful and quickly picked up from one another”
Easy online ordering with a reassuring follow-up telephone call.
“AV Partsmaster's online ordering process was easy to use & understand.”
Staff provided rapid assistance and delivered needed item within hours.
“Tom went above and beyond to make sure I had what I needed within a few hours.”
Prompt, patient service resulted in timely delivery and bright, crisp setup.
“delivered on the day as promised.”
Staff kept me informed and were helpful during my order.
“kept me posted with what was happening.”
Staff sourced alternatives and arranged collection to meet a tight deadline.
“Jordan not only went above and beyond sourcing an alternative”
They helped source a replacement lamp and assisted with shipping issues.
“Tom couldn't do enough to help get it resolved.”
Very fast shipping and rapid customer service responses resolved issues immediately.
“Shipping incredibly quick, customer service reply within minutes”
Sales rep provided prompt quotes and helpful advice for two projects.
“Ben from sales did a great job on 2 different projects for us”
Returning customer praised engagement and expert reassurance from Scott.
“Nothing is too much trouble and I get the reassurance of an expert”
They communicated proactively and delivered a replacement monitor by next morning.
“Truly superb communication and customer service.”
Account manager ensured on-time delivery, competitive pricing, and great communication.
“He went above and beyond to ensure we got our delivery on time.”
Team suggested a better option and delivered the order overnight.
“Top service and great communication at every stage.”
Staff recommended a cheaper, better alternative but refund took 5–7 working days.
“I ended up with a better option at half the cost.”
Knowledgeable advisor recommended a projector matching needs and budget, stress-free purchase.
“Scott made the whole experience easy and stress-free”
Customer reports lack of communication and wrong model provided before shoot.
“I have emailed Tom twice (on Monday and again today) with no response.”
Staff called to confirm screen dimensions and personally resolved installation queries.
“Biggest shout out to Debbie Tildesley”
Short stock delay then next-day delivery; best price and great deal.
“It was also comfortably the best price around and a great deal”
Advisor recommended the correct product and provided great service.
“Went out of his way to advise me with the correct product suited for the job I needed.”
Excellent communication and swift installation of seven interactive boards across site.
“Excellent communication throughout and a fantastic and swift Install of 7 interactive boards”
Initially unresponsive staff but later resolved the issue after review.
“Now email has been blocked by their systems.”
Personal follow-up, clear communication and fast next-day delivery impressed customer.
“Crystal clear communication and super quick next day delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AV Parts Master is an audiovisual parts and solutions specialist serving trade and end customers. It focuses on sourcing and supplying AV hardware — such as projectors, screens, monitors, lamps and related accessories — and on providing procurement, delivery and installation services alongside after-sales support.