Many customers describe orders left unresolved, deliveries that never arrived, and refunds held back. A large group also points to email support that stops responding and tracking that doesn’t work. Some buyers, though, praise quick delivery, correct sizing, and items that arrive well presented. Overall, reviews mix smooth, completed purchases with repeated problems around service and refunds.
Examples from available reviews (Jul 2021 – Mar 2026).
Seller renamed and continued taking payments without delivering or replying.
“not delivering once taking the money, not replying to emails”
No tracking info and no replies; customer reported company as fraud.
“no reply ended up contacting my credit card company to tell the company was a fraud”
New coat arrived promptly and was beautifully packaged.
“Very happy with my new coat and the promptness of the delivery. It was beautifully packaged too.”
Return rejected for alleged wear; customer disputes claim and seeks chargeback.
“Atterly have said they are not refunding and returning the item to me!”
Several reviews say the company took orders but didn’t ship them and refused returns. Some customers report the business entering liquidation or stopping trading while their orders were still open. A smaller group reports quick delivery and helpful service.
Some buyers point to competitive prices and good value on certain items. Others describe losing money when orders didn’t arrive or refunds were delayed or refused. Views on value split between happy customers and those pursuing chargebacks.
Positive comments focus on fast delivery, accurate sizing, and tidy packaging. Negative feedback centres on missing parcels, cancelled or failed deliveries, and not being able to complete returns. Several shoppers say they won’t buy again after repeated failed attempts to make contact.
Many reviews describe acceptable quality, items that look authentic, and materials that hold up. A recurring criticism mentions goods arriving damaged, items with scratches, or doubts about authenticity. Poor-condition complaints led to requests for photo proof and return attempts that were sometimes turned down.
Many reviews mention slow or no email replies, along with missing dispatch confirmations or tracking numbers. Customers often say support went “radio silent” once problems were raised. A smaller number praise fast, helpful customer-service responses.
Ratings split sharply between high scores for completed orders and low scores for transactions left unresolved. Delayed refunds, failed deliveries, and weak email support drive most negative experiences. Fast delivery and items arriving as expected drive the positive feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Hasn't ordered yet and is deterred by negative reviews.
“I have not yet ordered from Atterley.”
Multiple contact attempts over ten days went unanswered, discouraging buyer.
“I have contacted Atterley customer services several times over the last 10 days and I’ve still not received a response.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Atterley runs an online fashion store selling clothing, footwear, and accessories. Product pages show photos, sizing information, and prices. Customers order through the site’s checkout and can find shipping and returns details online. Support is handled by email, and eligible orders show delivery tracking options.