Reviews show a clear mix of outcomes for Atterley customers. Several shoppers report fast delivery, good packaging and satisfactory products, while numerous recent reviewers report serious fulfilment and post-sale problems linked to the company ceasing trade, missing orders and delayed or absent refunds. Communication failures are repeatedly mentioned: customers report unanswered emails and unresolved chargebacks. If you consider buying, verify the seller's current trading status, prefer secure payment methods with buyer protection, and document all correspondence and transactions.
Examples from available reviews (Jul 2021 – Feb 2026).
Company kept selling after ceasing trade; purchaser didn't get item.
“items were allowed to be purchased as normal.”
Quality products at good prices with quick delivery.
“Quality products, Best price and quick delivery, just before Christmas too. Very happy”
One sunglasses order sent to wrong address and seller ignored refund requests.
“have ignored all correspondence from me since requesting a solution or refund.”
Customer received allegedly fake vinyl boots and couldn't contact seller.
“They sold me fake boots”
Several reviewers praise prompt shipping and fast delivery; however many recent reports describe company cessation, non-delivery and unresolved refund issues.
Some reviewers note competitive pricing and good value; others report lost payments, ongoing charges or refunds not issued after non-delivery.
Site experience varies: a few call the website 'great', while others report stock inaccuracies, address-update failures and difficulties with order changes.
Many buyers report well-made, well-packaged items; counterexamples include damaged deliveries, authenticity concerns and products that did not meet expectations.
A recurring theme is unanswered emails and ignored customer queries; reviewers frequently report poor or absent responses when chasing orders or refunds.
Experiences are mixed: multiple positive purchases with quick delivery exist, but many recent reviews cite liquidation, missing orders and unresolved refund claims.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Seller renamed and continued taking payments without delivering or replying.
“not delivering once taking the money, not replying to emails”
No tracking info and no replies; customer reported company as fraud.
“no reply ended up contacting my credit card company to tell the company was a fraud”
Customer received allegedly fake vinyl boots and couldn't contact seller.
“They sold me fake boots”
Customer reports stolen deliveries and ignored customer service emails.
“Poor customer service from attere! They ignore you after the second email!”
Damaged wellies arrived and administration left customer without resolution.
“they arrived damaged & I immediately forwarded on photos.”
Customer is still waiting for a refund.
“Still waiting for my refund”
Company ceased trading and customer lost their money.
“the company Has ceased to trade and been to liquidation”
Company kept selling after ceasing trade; purchaser didn't get item.
“items were allowed to be purchased as normal.”
Customer received a great product with fast delivery.
“Great product and fast delivery”
Purse arrived quickly and customer was pleased.
“I didn’t have to wait very long before my beautiful purse arrived.”
One sunglasses order sent to wrong address and seller ignored refund requests.
“have ignored all correspondence from me since requesting a solution or refund.”
Customer's refund not confirmed and emails unanswered.
“Where is my refund?”
Good shoes, correct sizing and fast delivery to Australia.
“Great shoes. Had to size up as last pair available anywhere but they fit fine. Fast delivery to Aus”
Coat arrived in perfect condition sooner than expected.
“Excellent service. My coat arrived in perfect condition within 3 working days, sooner than promised 😃”
Company crashed and customer never received their package.
“COMPANY CRASHED; NEVER RECEIVED MY PACKAGE”
New coat arrived promptly and was beautifully packaged.
“Very happy with my new coat and the promptness of the delivery. It was beautifully packaged too.”
Competitive pricing and speedy delivery; customer would use again.
“competitive pricing and speedy delivery. I'd use again”
Quality products at good prices with quick delivery.
“Quality products, Best price and quick delivery, just before Christmas too. Very happy”
Tracker updates wrongly stated delivery while parcel was delayed.
“Unfortunately DHL kept informing me that my parcel was about to be delivered when actually it was stuck in Southampton.”
Company entered liquidation and affected the customer's returns.
“They’re now in liquidation”
Company shut down before delivery, preventing a return of unwanted product.
“Company shut down in the four days between me making my order and receiving it, so I was unable to return a product that didn’t work for me.”
Customer questions authenticity and was told returns not accepted.
“I've sent multiple emails asking g if these bags are authentic”
Customer alleges money taken and product not shipped before bankruptcy.
“They took our money, but never shipped the product”
Sunglasses arrived scratched and customer service then stopped responding.
“arrived scratched and the case stained.”
Multiple items not shipped and slow responses despite urgency.
“they have yet to ship, and the response time is very slow.”
Customer says return refused and alleges fraudulent behaviour after returning boots.
“THIS IS A SCAM SITE!! DO NOT PURCHASE FROM THIS COMPANY!!”
Return rejected for alleged wear; customer disputes claim and seeks chargeback.
“Atterly have said they are not refunding and returning the item to me!”
Return rejected due to alleged late arrival despite bank holiday delay.
“Atterley are saying the shop said it arrived too late.”
One of two sunglasses missing and customer support stopped responding.
“support then went radio silent.”
Order processing uncertain; customer awaiting despatch confirmation and tracking.
“I've had NO despatch confirmation or tracking number?”
Customer alleges no refund and reports to cyber crime after disputed return.
“SCAMMERS!!!! Do not order unless you do not care”
Order placed two weeks earlier but not shipped.
“I placed my order about 2 weeks ago and it had never been shipped”
Customer cancelled within allowed time but received no cancellation response.
“I canceled directly and sent around 20 emails within hours and still no one has responded!!”
Return refused claiming trainers' soles were marked; customer upset.
“they couldn’t refund me as the soles of the trainers were marked!!!”
Customer struggled to arrange returns and experienced extremely slow email support.
“the only way to contact Atterley Customer Service is via email - and they respond at a rate of one email a week”
Good service and authentic clothes; customer hopes they return to South Africa.
“A very good service, clothes are authentic and gives discounts and sale.”
I love this Logo Lettering Belt from Atterley. This belt is made of a tightly woven fabric, that is created with tight-knit thread and a silicone oil coating. It doesn't lose its elasticity. In addition, the thread used in the belt is washable and durable. The Belt features a soft velvety feel, yet it doesn't wear out or fade, due to its unique properties. I just like everything about this belt. My friends asked me about it and have recommended that they purchase it at the store. The leather lettering belts will give me some fun style and make a statement wherever I go. I recommend it to anyone interested!
Multiple items shipped late and stock errors disrupted customer's plans.
“only 1 item arrived in 2 days and then and arrived 4 days later”
Customer's emails went unanswered and they will not purchase again.
“I have sent a couple of emails but have had no response.”
Excellent, fast and helpful customer service praised.
“Excellent customer service, fast efficient service, always on hand to answer any questions.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Atterley is an online fashion retailer selling clothing, footwear and accessories through an e-commerce platform. Consumers searching reviews will typically find comments about product condition, delivery performance and post-purchase support. When researching purchases, check seller contact details, payment protections and current trading status before ordering.