Many customers describe orders left unresolved, deliveries that never arrived, and refunds held back. A large group also points to email support that stops responding and tracking that doesn’t work. Some buyers, though, praise quick delivery, correct sizing, and items that arrive well presented. Overall, reviews mix smooth, completed purchases with repeated problems around service and refunds.
Examples from available reviews (Jul 2021 – Mar 2026).
Seller renamed and continued taking payments without delivering or replying.
“not delivering once taking the money, not replying to emails”
No tracking info and no replies; customer reported company as fraud.
“no reply ended up contacting my credit card company to tell the company was a fraud”
New coat arrived promptly and was beautifully packaged.
“Very happy with my new coat and the promptness of the delivery. It was beautifully packaged too.”
Return rejected for alleged wear; customer disputes claim and seeks chargeback.
“Atterly have said they are not refunding and returning the item to me!”
Several reviews say the company took orders but didn’t ship them and refused returns. Some customers report the business entering liquidation or stopping trading while their orders were still open. A smaller group reports quick delivery and helpful service.
Some buyers point to competitive prices and good value on certain items. Others describe losing money when orders didn’t arrive or refunds were delayed or refused. Views on value split between happy customers and those pursuing chargebacks.
Positive comments focus on fast delivery, accurate sizing, and tidy packaging. Negative feedback centres on missing parcels, cancelled or failed deliveries, and not being able to complete returns. Several shoppers say they won’t buy again after repeated failed attempts to make contact.
Many reviews describe acceptable quality, items that look authentic, and materials that hold up. A recurring criticism mentions goods arriving damaged, items with scratches, or doubts about authenticity. Poor-condition complaints led to requests for photo proof and return attempts that were sometimes turned down.
Many reviews mention slow or no email replies, along with missing dispatch confirmations or tracking numbers. Customers often say support went “radio silent” once problems were raised. A smaller number praise fast, helpful customer-service responses.
Ratings split sharply between high scores for completed orders and low scores for transactions left unresolved. Delayed refunds, failed deliveries, and weak email support drive most negative experiences. Fast delivery and items arriving as expected drive the positive feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Seller renamed and continued taking payments without delivering or replying.
“not delivering once taking the money, not replying to emails”
No tracking info and no replies; customer reported company as fraud.
“no reply ended up contacting my credit card company to tell the company was a fraud”
Customer received allegedly fake vinyl boots and couldn't contact seller.
“They sold me fake boots”
Customer reports stolen deliveries and ignored customer service emails.
“Poor customer service from attere! They ignore you after the second email!”
Damaged wellies arrived and administration left customer without resolution.
“they arrived damaged & I immediately forwarded on photos.”
Customer is still waiting for a refund.
“Still waiting for my refund”
Company ceased trading and customer lost their money.
“the company Has ceased to trade and been to liquidation”
Company kept selling after ceasing trade; purchaser didn't get item.
“items were allowed to be purchased as normal.”
Customer received a great product with fast delivery.
“Great product and fast delivery”
Purse arrived quickly and customer was pleased.
“I didn’t have to wait very long before my beautiful purse arrived.”
One sunglasses order sent to wrong address and seller ignored refund requests.
“have ignored all correspondence from me since requesting a solution or refund.”
Customer's refund not confirmed and emails unanswered.
“Where is my refund?”
Good shoes, correct sizing and fast delivery to Australia.
“Great shoes. Had to size up as last pair available anywhere but they fit fine. Fast delivery to Aus”
Coat arrived in perfect condition sooner than expected.
“Excellent service. My coat arrived in perfect condition within 3 working days, sooner than promised 😃”
Company crashed and customer never received their package.
“COMPANY CRASHED; NEVER RECEIVED MY PACKAGE”
New coat arrived promptly and was beautifully packaged.
“Very happy with my new coat and the promptness of the delivery. It was beautifully packaged too.”
Competitive pricing and speedy delivery; customer would use again.
“competitive pricing and speedy delivery. I'd use again”
Quality products at good prices with quick delivery.
“Quality products, Best price and quick delivery, just before Christmas too. Very happy”
Tracker updates wrongly stated delivery while parcel was delayed.
“Unfortunately DHL kept informing me that my parcel was about to be delivered when actually it was stuck in Southampton.”
Company entered liquidation and affected the customer's returns.
“They’re now in liquidation”
Company shut down before delivery, preventing a return of unwanted product.
“Company shut down in the four days between me making my order and receiving it, so I was unable to return a product that didn’t work for me.”
Customer questions authenticity and was told returns not accepted.
“I've sent multiple emails asking g if these bags are authentic”
Customer alleges money taken and product not shipped before bankruptcy.
“They took our money, but never shipped the product”
Sunglasses arrived scratched and customer service then stopped responding.
“arrived scratched and the case stained.”
Multiple items not shipped and slow responses despite urgency.
“they have yet to ship, and the response time is very slow.”
Customer says return refused and alleges fraudulent behaviour after returning boots.
“THIS IS A SCAM SITE!! DO NOT PURCHASE FROM THIS COMPANY!!”
Return rejected for alleged wear; customer disputes claim and seeks chargeback.
“Atterly have said they are not refunding and returning the item to me!”
Return rejected due to alleged late arrival despite bank holiday delay.
“Atterley are saying the shop said it arrived too late.”
One of two sunglasses missing and customer support stopped responding.
“support then went radio silent.”
Order processing uncertain; customer awaiting despatch confirmation and tracking.
“I've had NO despatch confirmation or tracking number?”
Customer alleges no refund and reports to cyber crime after disputed return.
“SCAMMERS!!!! Do not order unless you do not care”
Order placed two weeks earlier but not shipped.
“I placed my order about 2 weeks ago and it had never been shipped”
Customer cancelled within allowed time but received no cancellation response.
“I canceled directly and sent around 20 emails within hours and still no one has responded!!”
Return refused claiming trainers' soles were marked; customer upset.
“they couldn’t refund me as the soles of the trainers were marked!!!”
Customer struggled to arrange returns and experienced extremely slow email support.
“the only way to contact Atterley Customer Service is via email - and they respond at a rate of one email a week”
Good service and authentic clothes; customer hopes they return to South Africa.
“A very good service, clothes are authentic and gives discounts and sale.”
I love this Logo Lettering Belt from Atterley. This belt is made of a tightly woven fabric, that is created with tight-knit thread and a silicone oil coating. It doesn't lose its elasticity. In addition, the thread used in the belt is washable and durable. The Belt features a soft velvety feel, yet it doesn't wear out or fade, due to its unique properties. I just like everything about this belt. My friends asked me about it and have recommended that they purchase it at the store. The leather lettering belts will give me some fun style and make a statement wherever I go. I recommend it to anyone interested!
Multiple items shipped late and stock errors disrupted customer's plans.
“only 1 item arrived in 2 days and then and arrived 4 days later”
Customer's emails went unanswered and they will not purchase again.
“I have sent a couple of emails but have had no response.”
Excellent, fast and helpful customer service praised.
“Excellent customer service, fast efficient service, always on hand to answer any questions.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Atterley runs an online fashion store selling clothing, footwear, and accessories. Product pages show photos, sizing information, and prices. Customers order through the site’s checkout and can find shipping and returns details online. Support is handled by email, and eligible orders show delivery tracking options.