Reviews indicate consistent positive experiences with in‑store piercings and named staff who customers praise for professionalism and care. Jewellery quality is frequently described as dainty and attractive, and several customers report successful welded pieces or helpful repairs. Communication tends to be fast — many reviewers note prompt email responses — but there is at least one report of a delayed refund and ignored messages, so check returns and refunds policies before purchasing. If in doubt, keep order and return documentation and raise issues with customer service promptly; the majority of reviewers report satisfactory resolutions when staff intervene.
Examples from available reviews (Apr 2018 – Feb 2026).
Purchased ring; product matched description, seller was responsive and shipping was fast.
“The ring is lovely, the stones are gorgeous, everything is perfect.”
Keira resolved the problem promptly within five hours.
“Keira was so helpful and sorted my problem out within 5 hours of emailing.”
Customer returned a faulty earring but has not received a refund.
“still haven’t had my refund.”
Amy and the Belfast team provided a warm, enjoyable piercing experience.
“We had such a great experience.”
Most reviews describe helpful, friendly staff and prompt issue resolution in stores and online; one review reports an unresolved refund problem.
Few reviews mention pricing directly; experiences include complimentary replacements and refunds, but also at least one unresolved refund case.
Customers commonly report comfortable, well‑managed piercing appointments and smooth purchase experiences, with many saying they'd return.
Multiple reviewers call the jewellery dainty, high quality or beautiful and praise welded pieces; one reviewer reported a faulty earring on return.
Several reviews highlight quick email replies and responsive staff; a minority report delayed or ignored messages when seeking a refund.
Most reviewers give a positive overall impression, recommending store visits and repeat purchases; a small number describe serious post‑purchase issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Nice pieces of jewelry
I have been eyeing for Iridescent Crystal Ring from Astrid and Miyu jewelry online store for a while, and I finally decided to purchase it. It is so beautiful, very high quality and looks just as described. The seller is super nice and answered all my questions before I ordered the item. The shipping was also really fast.
The ring is lovely, the stones are gorgeous, everything is perfect. I have never been disappointed with my purchases from this online store, I would definitely recommend this company and will purchase from them again in the future!
Thank you for your amazing services!!
Products were exquisite and arrived on time.
“Products were exquisite and arrived on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Astrid & Miyu is a UK-based jewellery brand that retails contemporary jewellery and provides in‑store piercing services alongside online sales. The brand is known for focused collections of ear and pendant pieces and operates retail locations as well as an e‑commerce site. Consumers researching Astrid & Miyu commonly look for information about piercing services, product materials, returns and customer support.