Customers often praise store staff and named customer-care agents for attentive, personal help. Many describe relaxed, unhurried piercing appointments and quick fixes for lost or faulty orders. Fewer reviews mention slow or missing support replies, refunds that were not resolved, and occasional breakages. These negative accounts stand out as clear low-rating experiences alongside many high-rating interactions.
Examples from available reviews (Apr 2018 – Feb 2026).
Alejandra in customer care provided fantastic service.
“Thank you to Alejandra in customer care for fantastic service”
Amy provided a relaxed and attentive helix-piercing experience.
“Amy was amazing!”
Earring was flimsy, broke, and the customer received no response.
“this ear ring broke completely.”
Customer experienced awful response timing from support.
“Awful response timing”
Reviewers repeatedly point to shop teams and specific customer-care staff who fixed order issues and arranged replacements. They mention free rebookings, staff tracking down missing items, and lost parcels being resent with secured delivery. Complaints about returns that were not sorted and one refund that was not processed appear, but come up less often than positive service comments.
Only a few reviews mention price, so it is hard to draw firm conclusions about value. Some customers say items matched the descriptions and arrived quickly, which supports a sense of value. Separate reports of breakage and returns suggest value can fall short when products fail soon after purchase.
Customers describe in-store visits as calm, friendly and knowledgeable, and several name staff who helped them feel comfortable. Online orders are often handled quickly, with accounts of fast shipping and speedy problem-solving. Comments about slow email replies sit in contrast to the generally smooth shop visits.
Many customers call the jewellery dainty and well made, using words like "exquisite" and "perfect". At the same time, some reports describe flimsy pieces that broke and items returned as faulty. These quality issues lead to returns and service follow-ups in several reviews.
A strong cluster of reviews praises fast, responsive support, often naming agents who handled issues well. However, several reviewers say they received no response or had very slow replies to emails and support requests. The feedback shows a clear split between quick responses and cases of non-response.
Sentiment leans positive, driven by frequent, named staff help and enjoyable in-store appointments. The negative outliers focus on communication breakdowns, unresolved refunds and occasional breakages. Overall, it reads as a clear divide between many high-rating experiences and a smaller set of low-rating incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Nice pieces of jewelry
I have been eyeing for Iridescent Crystal Ring from Astrid and Miyu jewelry online store for a while, and I finally decided to purchase it. It is so beautiful, very high quality and looks just as described. The seller is super nice and answered all my questions before I ordered the item. The shipping was also really fast.
The ring is lovely, the stones are gorgeous, everything is perfect. I have never been disappointed with my purchases from this online store, I would definitely recommend this company and will purchase from them again in the future!
Thank you for your amazing services!!
Products were exquisite and arrived on time.
“Products were exquisite and arrived on time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Astrid & Miyu is a UK jewellery brand that designs and sells contemporary pieces, including earrings, rings, bracelets and necklaces. Its e-commerce site includes product pages with materials, sizing and care details. Customers can buy online using standard secure payment methods and choose trackable shipping. Astrid & Miyu also has physical shops across the UK where customers can see items and purchase in person.