Reviews indicate consistent positive experiences with in‑store piercings and named staff who customers praise for professionalism and care. Jewellery quality is frequently described as dainty and attractive, and several customers report successful welded pieces or helpful repairs. Communication tends to be fast — many reviewers note prompt email responses — but there is at least one report of a delayed refund and ignored messages, so check returns and refunds policies before purchasing. If in doubt, keep order and return documentation and raise issues with customer service promptly; the majority of reviewers report satisfactory resolutions when staff intervene.
Examples from available reviews (Apr 2018 – Feb 2026).
Purchased ring; product matched description, seller was responsive and shipping was fast.
“The ring is lovely, the stones are gorgeous, everything is perfect.”
Keira resolved the problem promptly within five hours.
“Keira was so helpful and sorted my problem out within 5 hours of emailing.”
Customer returned a faulty earring but has not received a refund.
“still haven’t had my refund.”
Amy and the Belfast team provided a warm, enjoyable piercing experience.
“We had such a great experience.”
Most reviews describe helpful, friendly staff and prompt issue resolution in stores and online; one review reports an unresolved refund problem.
Few reviews mention pricing directly; experiences include complimentary replacements and refunds, but also at least one unresolved refund case.
Customers commonly report comfortable, well‑managed piercing appointments and smooth purchase experiences, with many saying they'd return.
Multiple reviewers call the jewellery dainty, high quality or beautiful and praise welded pieces; one reviewer reported a faulty earring on return.
Several reviews highlight quick email replies and responsive staff; a minority report delayed or ignored messages when seeking a refund.
Most reviewers give a positive overall impression, recommending store visits and repeat purchases; a small number describe serious post‑purchase issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (1) · Reviews (1) · Quotes shortened · As of: February 2026
Amy provided a relaxed and attentive helix-piercing experience.
“Amy was amazing!”
Earring was flimsy, broke, and the customer received no response.
“this ear ring broke completely.”
Kathryn provided a relaxed, unrushed welded bracelet experience.
“we both felt very relaxed and calm and we felt very well looked after.”
Staff were knowledgeable, kind, and helpful during piercing.
“Smash at selfridges was amazing.”
In-store staff were helpful, friendly, and offered styling advice.
“staff are both helpful and friendly”
Alejandra in customer care provided fantastic service.
“Thank you to Alejandra in customer care for fantastic service”
They rebooked a replacement piercing quickly and waived the charge.
“organise another piercing and appointment quickly at no charge”
Company quickly resolved an issue with an ear cuff stone.
“The issue was resolved very quickly!”
Customer service went above and beyond to secure desired earrings.
“Like literally AMAZING CUSTOMER SERVICE, so taken back how above and beyond they went to help me secure earrings ive been wanting for a long time !”
Customer experienced awful response timing from support.
“Awful response timing”
Sumi reordered and reshipped a lost package with secured delivery.
“she succesfully reordered and send The package with a secured delivery”
Sacha provided expert, patient piercing care and helpful aftercare.
“Sacha was so patient and helpful.”
Customer care located a missing item and simplified the transaction.
“customer care team were amazing at locating it.”
Customer praised very responsive and efficient customer service.
“the most responsive customer service that I have ever dealt with.”
Hollie helped resolve a loyalty points problem constructively.
“I had a very nice and constructive conversation with Hollie”
Alex helped with a welded bracelet and was very helpful.
“staff Alex was very helpful and made it a lovely experience”
My order was shipped and delivered very quickly despite personalisation.
“My order was shipped and delivered very quickly”
Faulty item was easy to return and reorder, staff were polite.
“it was made so easy to return and to re order another item”
Customer service helped find an item and complete the order.
“they were extremely helpful in finding it, sending me the right link”
Customer emailed customer services multiple times but received no response.
“still no response to my issue.”
Staff were knowledgeable and helpful during a re-piercing appointment.
“Chloë was absolutely awesome, knowledgeable and helpful!”
Email customer service was helpful but in-store initially refused a refund.
“we don’t do refunds on welded products”
Cerys resolved the issue quickly and helpfully.
“Cerys was really helpful and solved the issue quickly and suitably.”
Ruby provided great customer service and assistance.
“Great customer service from Ruby.”
Keira resolved the problem promptly within five hours.
“Keira was so helpful and sorted my problem out within 5 hours of emailing.”
Courtney provided a great piercing experience at Selfridges.
“A great experience with Courtney at Selfridges London”
Company replaced the lost pendant promptly after contact.
“they immediately offered to replace it.”
Toni made the piercing experience comfortable and enjoyable.
“put me at ease and made the whole experience so enjoyable.”
Customer returned a faulty earring but has not received a refund.
“still haven’t had my refund.”
Stephanie quickly addressed the customer's issue via customer service.
“Customer service, Stephanie, quickly addressed my issue.”
Irina rewelded the bracelet and was very helpful.
“Irina re welded my bracelet and was really helpful.”
Leeds store made welded rings and the customer was satisfied.
“Had 2 welded rings made and I couldn’t be happier!”
Customer service resolved a post-piercing issue and impressed overall.
“customer service (via Keira) was excellent at sorting it out.”
Tori provided a comfortable and smooth piercing experience.
“made me feel comfortable the whole time”
Annie provided friendly, attentive care during the first nose piercing.
“Annie my piercer was so friendly and lovely, helped me through the whole process”
Alias at the Bristol store was helpful and personable.
“he is always so helpful and chatty”
Customer service was helpful and jewellery described as dainty and pretty.
“pieces of jewellery are dainty, pretty and perfect 💖✨”
Amy and the Belfast team provided a warm, enjoyable piercing experience.
“We had such a great experience.”
Ruby arranged prompt delivery of a forgotten complimentary gift.
“she arranged for it to be sent to me immediately without any hassle.”
Lisa performed a flawless Tragus piercing and reassured the customer.
“Her technique was flawless and she put any nerves I had at ease.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Astrid & Miyu is a UK-based jewellery brand that retails contemporary jewellery and provides in‑store piercing services alongside online sales. The brand is known for focused collections of ear and pendant pieces and operates retail locations as well as an e‑commerce site. Consumers researching Astrid & Miyu commonly look for information about piercing services, product materials, returns and customer support.