Reviews Analysed
21
We Collect & Analyse Reviews
Astrid & Miyu
Experiences & Reviews
Astrid & Miyu is a UK-based jewellery brand that retails contemporary jewellery and provides in‑store piercing services alongside online sales. The brand is known for focused collections of ear and pendant pieces and operates retail locations as well as an e‑commerce site. Consumers researching Astrid & Miyu commonly look for information about piercing services, product materials, returns and customer support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviews describe helpful, friendly staff and prompt issue resolution in stores and online; one review reports an unresolved refund problem.
Share
Strong
24%
💰
Value for money
Few reviews mention pricing directly; experiences include complimentary replacements and refunds, but also at least one unresolved refund case.
Share
Mixed
4%
⚡
User experience
Customers commonly report comfortable, well‑managed piercing appointments and smooth purchase experiences, with many saying they'd return.
Share
Strong
24%
🔧
Product quality
Multiple reviewers call the jewellery dainty, high quality or beautiful and praise welded pieces; one reviewer reported a faulty earring on return.
Share
Strong
12%
📞
Communication
Several reviews highlight quick email replies and responsive staff; a minority report delayed or ignored messages when seeking a refund.
Share
Strong
12%
⭐
Overall experience
Most reviewers give a positive overall impression, recommending store visits and repeat purchases; a small number describe serious post‑purchase issues.
Share
Strong
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Iridescent Crystal Ring
"Nice pieces of jewelry
I have been eyeing for Iridescent Crystal Ring from Astrid and Miyu jewelry online store for a while, and I finally decided to purchase it. It is so beautiful, very high quality and looks just as described. The seller is super nice and answered all my questions before I ordered the item. The shipping was also really fast.
The ring is lovely, the stones are gorgeous, everything is perfect. I have never been disappointed with my purchases from this online store, I would definitely recommend this company and will purchase from them again in the future!
Thank you for your amazing services!!
"
Thompson J.
Collected.reviews
Nov 23, 2021
Featured for: Online product praise
10/10 customer service
"Keira was so helpful and sorted my problem ou..."
Isobel
Trustpilot
Sep 30, 2025
Featured for: Fast email response
Still not received my refund
"I returned a faulty earring 3 weeks ago and still haven’t had my refund. It was received safely back by this company yet to date I’ve had no refund! I..."
Bethany Garrett
Trustpilot
Sep 30, 2025
Featured for: Refund and communication complaint
Outstanding experience
"Today me and two friends went to see the guys at astrid and and miyu in the Belfast store. We all got piercings by the fabulous Amy. Everyone that wor..."
Lauren Andrews
Trustpilot
Sep 30, 2025
Featured for: In-store outstanding experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tamsin
trustpilot.com
Sep 30, 2025
Re-pierce in Kingston
Re-pierce in Kingston: Chloë was absolutely awesome, knowledgeable and helpful! Sales person who...
M
Morgan Lilley
trustpilot.com
Sep 30, 2025
The customer service via email was…
The customer service via email was extremely helpful from Alejandra and the person who applied the welded bracelet the first time, he was very kind -...
v
victoria lloyd
trustpilot.com
Sep 30, 2025
Cerys was really helpful and solved the…
Cerys was really helpful and solved the...
S
SC
trustpilot.com
Sep 30, 2025
Excellent customer services
Great customer service...
I
Isobel
trustpilot.com
Sep 30, 2025
10/10 customer service
Keira was so helpful and sorted my problem ou...
J
Jane doe
trustpilot.com
Sep 30, 2025
A great experience with Courtney
A great experience with Courtney at Selfridges London, I haven’t had piercings for...
D
Daniel Jenkins
trustpilot.com
Sep 30, 2025
This company truly went above and…
This company truly went above and beyond! I lost my pendant within 12 hours of receiving it as a gift, and when I reached out to Stephanie at Astrid &...
H
Holly
trustpilot.com
Sep 30, 2025
Toni in the Belfast store was so…
Toni in the Belfast store was so friendly and professional — she helped me decide on placement; put me at ease...
B
Bethany Garrett
trustpilot.com
Sep 30, 2025
Still not received my refund
I returned a faulty earring 3 weeks ago and still haven’t had my refund. It was received safely back by this company yet to date I’ve had no refund! I...
J
JVG
trustpilot.com
Sep 30, 2025
Customer service
Customer service, Stephanie, quic...
M
Mia
trustpilot.com
Sep 30, 2025
Chelsea- Irina the technician was great
Had a very pleasant experience in the Chelsea branch. Irina re welde...
S
S Cowley
trustpilot.com
Sep 30, 2025
Great experience in the Leeds store
Great experience in the Leeds store. Had 2 welded rin...
N
Niamh Liddy
trustpilot.com
Sep 30, 2025
Excellent post-piercing customer service
I had an issue following my piercing but Astrid & Miyu’s customer service (via Keira) was excellent at sorting it out. I have been a...
C
Callista Budihardjo
trustpilot.com
Sep 30, 2025
Just got both my upper lobes pierced…
Just got both my upper lobes pierced with Tori at the new Belfast branch and it was such a great experience! She was really lovely, made...
K
Katherine Tillyer
trustpilot.com
Sep 30, 2025
Had a lovely experience getting my nose…
Had a lovely experience getting my nose pierced for the first time at the Spitalfields branch, Annie my piercer was so friendly and lovely, helped me...
E
Elizabeth
trustpilot.com
Sep 30, 2025
Piercing’s
I have had a lot of piercings here (their Bristol store), all done by Alias, h...
A
Amy Leach
trustpilot.com
Sep 30, 2025
Excellent service
The customer service team were very helpful and quick to deal with my e...
L
Lauren Andrews
trustpilot.com
Sep 30, 2025
Outstanding experience
Today me and two friends went to see the guys at astrid and and miyu in the Belfast store. We all got piercings by the fabulous Amy. Everyone that wor...
S
Sara Hyder
trustpilot.com
Sep 30, 2025
Ruby at Astrid & Miyu provided…
Ruby at Astrid & Miyu provided excellent customer service. I had forgotten to add my complimentary gift to my order, and she arranged for it to be sen...
N
Natalie Molloy
trustpilot.com
Sep 30, 2025
Lisa was flawless
Lisa was really brilliant! I felt completely confident that she was going to make my Tragus piercing perfect and she did! H...
Conclusion
Reviews indicate consistent positive experiences with in‑store piercings and named staff who customers praise for professionalism and care. Jewellery quality is frequently described as dainty and attractive, and several customers report successful welded pieces or helpful repairs. Communication tends to be fast — many reviewers note prompt email responses — but there is at least one report of a delayed refund and ignored messages, so check returns and refunds policies before purchasing. If in doubt, keep order and return documentation and raise issues with customer service promptly; the majority of reviewers report satisfactory resolutions when staff intervene.