Reviews show consistently strong customer support and communication, with repeated mentions of helpful advisors and timely updates during repairs or special requests. Many customers report fast delivery and satisfaction with personalised services such as engraving and lockets. However, a subset of reviews raises product-quality concerns (tarnishing, loose fittings, stones falling out) that required repair or replacement. When shopping, consider asking about materials, plating, closure security and the brand’s repair or warranty policy before purchase.
Examples from available reviews (Dec 2020 – Feb 2026).
Locket tarnished and clasp failed after light wear, leaving customer disappointed.
“has tarnished really badly after very light wear”
A diamond fell out but repair team fixed it promptly and well.
“The repairs team fixed it up amazingly”
Received fast, accurate contact and speedy delivery to the Netherlands.
“Fast and accurate contact from the personal adivisor, very speedy delivery to NL.”
Bought jewellery and received prompt, helpful customer service.
“Zoe responded really quickly”
Most reviews describe prompt, attentive in-store and after-sales service, with repairs and replacements handled efficiently by named advisors.
A small set of reviews note competitive pricing, refunds or credits; one review challenges durability and questions value for price.
A few reviewers highlight a reliable website and fast or fast-tracked delivery experiences, but comments on UX are limited.
Many customers praise design and finish, yet a notable minority report issues such as stones falling out, tarnishing or insecure closures.
Frequent remarks about quick, personalised responses and clear updates from customer advisors, often referencing a named team member.
Most reviewers report positive overall experiences, citing helpful service and satisfactory resolutions when problems arose.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Despite delivery problems, company ensured the present arrived on time.
“they were able to make sure the present arrived in time.”
Returned item for repair received amazing service and clear communication.
“the service was amazing.”
Locket failed within months; it stopped closing and photos are fading.
“locket is already no longer closing, pictures fading.”
Beautiful item and fantastic customer service from Zoe.
“Beautiful item and fantastic customer services from Zoe”
Stone fell out after few wears and item not covered due to sample sale.
“After wearing the ring 3 times the stone has fallen out and subsequently disappeared”
Could not use the provided link and was unable to return the item yet.
“The link didn’t work .yet .. I couldn’t return yet 😱”
Company honoured guarantee and replaced a faulty ring, with professional service.
“they replaced it and honoured their guarantee.”
Customer service promptly arranged a replacement for a faulty, in-warranty bracelet.
“Customer services got back to me straight away and arranged a replacement.”
Zoe arranged a free replacement for a faulty gift, showing understanding.
“She was very understanding and efficient.”
Zoe provided great customer service, thank you.
“Great customer service from Zoe!”
Website was user-friendly and jewellery quality, especially solid gold, impressed.
“The jewellery is extremely high quality, especially the solid gold.”
Zoe quickly resolved a courier delivery issue and arranged replacement dispatch.
“Zoe responded very quickly when I alerted her to problems with my delivery”
I received great customer service from Zoe.
“Great customer service from Zoe -”
Zoe managed a seamless refund and kept me updated throughout.
“made the process seamless”
Zoe replied quickly and the jewellery quality wears well.
“Fantastic quick answer from Zoe”
Zoe provided clear instructions and photos fitted the locket perfectly.
“My photos fitted perfectly into my locket and I’m thrilled with the result.”
Quick, fantastic customer service from Zoe and beautiful jewellery.
“Fantastic and quick response from the Zoe at the Astley Clarke team”
Zoe resolved a misplaced-order problem even when item was unavailable.
“Amazing service from Zoe, who helped me after my order was misplaced by the courier.”
Zoe arranged faster despatch so the gift arrived on time at busy season.
“she took the trouble for one order”
As a jeweller, reviewer praised design quality and strong fastenings.
“The designs are very pretty but more importantly the quality is impressive.”
Bought jewellery and received prompt, helpful customer service.
“Zoe responded really quickly”
A diamond fell out but repair team fixed it promptly and well.
“The repairs team fixed it up amazingly”
Worked with customer service to arrange a delayed engraving successfully.
“wonderful experience working with Zoe”
Customer service cancelled extra order and issued a refund promptly.
“she also refunded me the extra money i paid”
In-store assistant provided excellent, attentive help choosing a gift.
“The sales assistant took her time helping me choose the perfect gift.”
Received fast, accurate contact and speedy delivery to the Netherlands.
“Fast and accurate contact from the personal adivisor, very speedy delivery to NL.”
Zoe responded promptly and enabled purchase of a previously unavailable item.
“Zoe was very prompt in responding to my query.”
Helpful staff knew products and left a good impression.
“She really knew her products.”
Faulty necklace was replaced quickly by excellent customer service.
“Zoe was quick to respond and really lovely to deal with and organised me a new necklace.”
Broken bracelet was repaired and returned with excellent, communicative service.
“The bracelet repaired and returned without any questions etc.”
Zoe arranged an effortless replacement and provided first-class service.
“arranged a replacement pair of earrings with no muss or fuss”
Locket tarnished and clasp failed after light wear, leaving customer disappointed.
“has tarnished really badly after very light wear”
Zoe responded quickly and provided a credit note for the ring issue.
“Although I could not get the same ring I was given a credit note.”
Overall experience was good, thank you.
“Was good thank you”
Zoe provided prompt, helpful updates during repair, though locket needed cleaning.
“Excellent customer service from Zoe.”
Prompt, friendly customer service left us delighted with the locket bracelet.
“We are delighted with the biography locket bracelet.”
Support was great, friendly and helpful.
“Great, friendly and helpful support.”
Zoe compassionately arranged a replacement for a sentimental bracelet.
“Zoe compassionately and sensitively supported us”
Order was fast-tracked and completed perfectly for an anniversary.
“item was fast tracked i received it on day 2 - and completed to perfection”
Store and customer service exceeded expectations in every way.
“Expectations exceeded in every way”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Astley Clarke is a UK jewellery brand and retailer selling contemporary fine and demi-fine jewellery through its website and physical boutiques. The company is known for offering personalised items (engraving, lockets) and after-sales services such as repairs and replacements, and operates customer support for orders and enquiries.