Reviews Analysed
21
We Collect & Analyse Reviews
Astley Clarke
Experiences & Reviews
Astley Clarke is a UK jewellery brand and retailer selling contemporary fine and demi-fine jewellery through its website and physical boutiques. The company is known for offering personalised items (engraving, lockets) and after-sales services such as repairs and replacements, and operates customer support for orders and enquiries.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviews describe prompt, attentive in-store and after-sales service, with repairs and replacements handled efficiently by named advisors.
Share
Strong
23%
💰
Value for money
A small set of reviews note competitive pricing, refunds or credits; one review challenges durability and questions value for price.
Share
Strong
5%
⚡
User experience
A few reviewers highlight a reliable website and fast or fast-tracked delivery experiences, but comments on UX are limited.
Share
Mixed
4%
🔧
Product quality
Many customers praise design and finish, yet a notable minority report issues such as stones falling out, tarnishing or insecure closures.
Share
Mixed
19%
📞
Communication
Frequent remarks about quick, personalised responses and clear updates from customer advisors, often referencing a named team member.
Share
Strong
23%
⭐
Overall experience
Most reviewers report positive overall experiences, citing helpful service and satisfactory resolutions when problems arose.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Poor Quality
"After six months the Gold Biography T-Bar Locket Necklace has tarnished really badly after very light wear. I purchased it in May ‘24 and haven’t been..."
Eimear
Trustpilot
Sep 30, 2025
Featured for: reports poor product and review suppression
Ordered a ring a while back and had a…
"Ordered a ring a while back and had a diamond fall out of it. The repairs team fixed it up a..."
Nadir Asif
Trustpilot
Sep 30, 2025
Featured for: product failure then repaired, service praised
Fast and accurate contact from the…
"Fast and accurate contact from the perso..."
super somm
Trustpilot
Sep 30, 2025
Featured for: fast contact and speedy international delivery
Lovely jewellery and lovely customer care.
"I have purchased two items from Astley Clarke, a locket bracelet and a fine gold chain. I adore both! I contacted Astley Clarke because I cannot get t..."
Tracey R
Trustpilot
Sep 30, 2025
Featured for: positive purchase and responsive customer care
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tracey R
trustpilot.com
Sep 30, 2025
Lovely jewellery and lovely customer care.
I have purchased two items from Astley Clarke, a locket bracelet and a fine gold chain. I adore both! I contacted Astley Clarke because I cannot get t...
N
Nadir Asif
trustpilot.com
Sep 30, 2025
Ordered a ring a while back and had a…
Ordered a ring a while back and had a diamond fall out of it. The repairs team fixed it up a...
A
Ashley Lovett Bartz
trustpilot.com
Sep 30, 2025
Wonderful Customer Experience
I'm a repeat Astley Clarke customer and was fortunate to purchase a malachite locket during a sale one month before my child was born. I worked closel...
K
Karishma Soba
trustpilot.com
Sep 30, 2025
I ordered two personalised necklaces…
I ordered two personalised necklaces for my mums 70th birthday, didn't realise and when i did, i thought it may have been too late but i reached out t...
V
Victoria Fearne
trustpilot.com
Sep 30, 2025
Received excellent customer service in…
Received excellent customer service in the Monmouth Street store. The sal...
s
super somm
trustpilot.com
Sep 30, 2025
Fast and accurate contact from the…
Fast and accurate contact from the perso...
L
Louise Wood
trustpilot.com
Sep 30, 2025
Very impressive service from Zoe
Zoe was very prompt in responding to my query. Her requests were detailed as I was enquiring about an item whi...
c
charles
trustpilot.com
Sep 30, 2025
Very helpful person served us
Very helpful person served us. She really...
w
watford1
trustpilot.com
Sep 30, 2025
Great customer service
The necklace I was given for my birthday unfortunately broke. The service I received was fantastic. Zoe was quic...
M
Mrs. Anita Edson
trustpilot.com
Sep 30, 2025
Great customer service
I had a bracelet which unfortunately broke. The customer service is great, in particular Zoe was amazing. The bracelet repaired and returned wi...
M
MgsSurrey
trustpilot.com
Sep 30, 2025
Perfect customer service
Zoe, arranged a replacement pair of earrings with no muss or fuss...
E
Eimear
trustpilot.com
Sep 30, 2025
Poor Quality
After six months the Gold Biography T-Bar Locket Necklace has tarnished really badly after very light wear. I purchased it in May ‘24 and haven’t been...
T
Tracy McIntyre
trustpilot.com
Sep 30, 2025
Great service
I had an issue with a ring I bought in January. Zoe responded very quickly and assisted me to got a reso...
F
Farhana Saleem
trustpilot.com
Sep 30, 2025
Was good thank you
...
S
Susan
trustpilot.com
Sep 30, 2025
Excellent customer service from Zoe
Excellent customer service from Zoe. She was very helpful & replied to my emails promptly & kept me updated with how my...
L
Laura
trustpilot.com
Sep 30, 2025
Excellent customer service
Excellent customer service. Very prompt replies and really helpful. Kept in touch and Zoe...
M
Mrs Terry
trustpilot.com
Sep 30, 2025
Great
Great, friendly an...
C
Chloe Husbands
trustpilot.com
Sep 30, 2025
Amazing customer experience
Amazing customer experience, Zoe compassionately and sensitively supported us with a replacement for...
C
Craig Dawson
trustpilot.com
Sep 30, 2025
I ordered an item for my 1st year…
I ordered an item for my 1st year wedding anniversary - the order was for engraving and pictures in a locket. I was told it would take 3-5days i neede...
J
Jordan Hazelden
trustpilot.com
Sep 30, 2025
Exceeded expectations
Zoe was a great help again since my last review. The 2 ladies in the London...
Conclusion
Reviews show consistently strong customer support and communication, with repeated mentions of helpful advisors and timely updates during repairs or special requests. Many customers report fast delivery and satisfaction with personalised services such as engraving and lockets. However, a subset of reviews raises product-quality concerns (tarnishing, loose fittings, stones falling out) that required repair or replacement. When shopping, consider asking about materials, plating, closure security and the brand’s repair or warranty policy before purchase.