Reviews show consistently strong customer support and communication, with repeated mentions of helpful advisors and timely updates during repairs or special requests. Many customers report fast delivery and satisfaction with personalised services such as engraving and lockets. However, a subset of reviews raises product-quality concerns (tarnishing, loose fittings, stones falling out) that required repair or replacement. When shopping, consider asking about materials, plating, closure security and the brand’s repair or warranty policy before purchase.
Examples from available reviews (Dec 2020 – Feb 2026).
Locket tarnished and clasp failed after light wear, leaving customer disappointed.
“has tarnished really badly after very light wear”
A diamond fell out but repair team fixed it promptly and well.
“The repairs team fixed it up amazingly”
Received fast, accurate contact and speedy delivery to the Netherlands.
“Fast and accurate contact from the personal adivisor, very speedy delivery to NL.”
Bought jewellery and received prompt, helpful customer service.
“Zoe responded really quickly”
Most reviews describe prompt, attentive in-store and after-sales service, with repairs and replacements handled efficiently by named advisors.
A small set of reviews note competitive pricing, refunds or credits; one review challenges durability and questions value for price.
A few reviewers highlight a reliable website and fast or fast-tracked delivery experiences, but comments on UX are limited.
Many customers praise design and finish, yet a notable minority report issues such as stones falling out, tarnishing or insecure closures.
Frequent remarks about quick, personalised responses and clear updates from customer advisors, often referencing a named team member.
Most reviewers report positive overall experiences, citing helpful service and satisfactory resolutions when problems arose.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
In-store staff were welcoming and provided engraving and photo insertion.
“engraved & put photo on my daughters locket necklace”
I was delighted to find the Astley Clarke WHITE SAPPHIRE BIOGRAPHY SIGNET RING IN YELLOW GOLD VERMEIL on www.astley clarke.com. I looked around online and found www.astleyclarke.com was the most reliable website out there, with the best prices for this ring or similar pieces too. The ring came on time beautifully wrapped by ASTLEY CLARKE, and it had all the papers of authenticity along with it. This ring is 14K yellow gold that weds a 6mm white sapphire with hand-engraved lettering into its surface. The open back allows the stone to radiate beautifully. I am very, very happy with my purchase!
Photo upload and insertion service made a sentimental gift easy to prepare.
“you upload the photo and they cut it out and insert it for you”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Astley Clarke is a UK jewellery brand and retailer selling contemporary fine and demi-fine jewellery through its website and physical boutiques. The company is known for offering personalised items (engraving, lockets) and after-sales services such as repairs and replacements, and operates customer support for orders and enquiries.