Reviewers often praise a responsive, personal customer service team that organises quick replacements and sorts out delivery or repair issues. Several reviews also highlight strong design and solid-gold pieces. Others report product failures, including stones falling out, locket clasps breaking, and tarnishing. A small number mention usability issues with return links and online steps.
Examples from available reviews (Dec 2020 – Mar 2026).
Quick, fantastic customer service from Zoe and beautiful jewellery.
“Fantastic and quick response from the Zoe at the Astley Clarke team”
Stone fell out after few wears and item not covered due to sample sale.
“After wearing the ring 3 times the stone has fallen out and subsequently disappeared”
Could not use the provided link and was unable to return the item yet.
“The link didn’t work .yet .. I couldn’t return yet 😱”
Website was user-friendly and jewellery quality, especially solid gold, impressed.
“The jewellery is extremely high quality, especially the solid gold.”
Many reviews mention a named adviser who responds quickly, shows care, and stays with the case. Staff often arranged replacements, refunds, or faster dispatch. Most positive feedback focuses on these service interactions.
Several reviewers say repairs, replacements, or credit notes helped them recover value. A smaller set criticises gaps in cover for discounted or sample-sale items.
Customers describe straightforward in-store personalisation and an easy photo-upload process for lockets. A few report a broken return link and slow returns, but these complaints are rare.
Multiple reviewers praise the design and solid-gold workmanship. Others repeatedly report parts failing, including stones dropping out, tarnishing, and broken locket mechanisms. This mix shows up across several product types.
Reviewers point to quick, clear replies from personal advisers and timely updates on orders. Some also explicitly praise international shipping and delivery speed.
The strongest experiences centre on attentive support and problems getting fixed. Lower ratings mostly relate to product faults, creating a clear split between service satisfaction and product reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
In-store staff were welcoming and provided engraving and photo insertion.
“engraved & put photo on my daughters locket necklace”
I was delighted to find the Astley Clarke WHITE SAPPHIRE BIOGRAPHY SIGNET RING IN YELLOW GOLD VERMEIL on www.astley clarke.com. I looked around online and found www.astleyclarke.com was the most reliable website out there, with the best prices for this ring or similar pieces too. The ring came on time beautifully wrapped by ASTLEY CLARKE, and it had all the papers of authenticity along with it. This ring is 14K yellow gold that weds a 6mm white sapphire with hand-engraved lettering into its surface. The open back allows the stone to radiate beautifully. I am very, very happy with my purchase!
Photo upload and insertion service made a sentimental gift easy to prepare.
“you upload the photo and they cut it out and insert it for you”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Astley Clarke is a UK fine jewellery brand that designs and sells rings, necklaces, bracelets, and lockets. It sells online and through physical stores. In stores, customers can get engraving and have photos added to lockets. The brand provides repair and aftercare support and offers replacements or credit where its policies apply. Astley Clarke ships within the UK and internationally, and shares product and service details on its website.