Reviews repeatedly point to delivery and customer-service breakdowns. Several customers mention wrong or missing items and refunds that take too long. Others highlight helpful store staff, dependable sizing, and consistently good in-store visits. A smaller set of reviews raises product issues with knitwear, leather trims, and T-shirts.
Examples from available reviews (Feb 2019 – Mar 2026).
Consistently late shipments and ineffective customer service.
“They NEVER ship on time”
Defective cashmere jumpers were offered for sale and not withdrawn.
“I could see a small hole starting to run in the middle of each jumper's sleeve.”
Always happy receiving packages and sizing generally fits well.
“Always a joy to get my package”
Friendly, helpful staff at new Dublin store despite some food packaging issues.
“I can not commend the staff enough”
Delivery problems show up across many reviews. Customers describe parcels sent to the wrong town, orders marked delivered when they never arrived, and express deliveries taking a long time. A few reviewers say issues were handled smoothly, with quick replacements.
Several reviews mention return charges, funds being held, and refunds arriving only in part. Customers also point to refused third-party donations and discounts that come with conditions. Mentions of good value are rare in the dataset.
Multiple reviews describe online ordering hiccups, such as late confirmations and payments being reserved. Failures with lockers and pick-up points, plus having to return and reorder, add friction. By contrast, shoppers often speak positively about browsing in-store and visiting the café.
Some reviews call out quality issues, including cashmere jumpers with runs, leather collars that stain, and fabric compositions that don’t match the labels. A few mention T-shirt quality getting worse. Other customers report good fit and say they were happy with what arrived.
Customers describe vague chat responses, calls dropping, and delivery details that don’t match across channels. Several mention scripted or unhelpful phone support, along with slow or missing updates. A small number of reviews praise staff for being straightforward and quick to respond.
Most negative feedback centres on fulfilment and support. Positive comments cluster around the in-store experience and frontline staff. Overall, the reviews split clearly between many low ratings and a smaller group of high ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: March 2026
No progress after multiple calls; company lost my return.
“No progress on simple issue despite calling in 10 times.”
Good value lunch and excellent service from waiter Danny.
“The waiter Danny was excellent”
Order confirmation delayed; chat misunderstandings and unclear cancellation confirmation.
“Arket had reserved the money on my bank account the whole time.”
Inconsistent return policies, no refund within agreed terms, rude manager.
“They failed to return the item within their terms of conditions”
Rude call handler and missing items; courier Evri unhelpful.
“One of the worst customer service experiences to date.”
Always happy receiving packages and sizing generally fits well.
“Always a joy to get my package”
Courier marked parcel delivered when it wasn't; customer service unhelpful.
“Evri courier said that they had delivered my parcel”
Received wrong item and refund only after returning; cannot resend correct item.
“they have arrived with three sweatshirts and a completely random blouse.”
Item took 21 days and poor delivery service; Arket avoids responsibility.
“delivered to the city where I live (NOT to the pick-up point) after 21 days!”
Arket required a return and reorder instead of adjusting discount, increasing emissions.
“Sustainability is just a marketing message”
Consistently late shipments and ineffective customer service.
“They NEVER ship on time”
I experienced awful customer service here.
“Awful customer service”
Delayed dispatch and unreliable Evri courier; Arket processed refund but coat missing.
“shipping is very slow, and using Evri as their courier makes it even worse.”
Defective cashmere jumpers were offered for sale and not withdrawn.
“I could see a small hole starting to run in the middle of each jumper's sleeve.”
Wrong size sent and complicated returns process in Ireland; poor service.
“they delivered an S with no apology.”
Longtime customer put off by recently unhelpful customer service.
“their customer service has gone downhill nowadays.”
Wrong size sent and multiple delivery address/locker changes; customer service powerless.
“Initially Arket sent out the wrong size as a Christmas gift”
Parcel returned to Arket without notification and customer service failed to resolve.
“the parcel had been returned to ARKET by InPost”
Their Tshirt quality has dropped significantly, according to the reviewer.
“The quality of their Tshirts have...”
Spent hours on hold and received no resolution for a lost order.
“I’ve spent hours trying to resolve a lost order with ARKET”
Customer service lied about delivery and disconnects during calls.
“blatant lying by customer services”
Arket refused to honour advertised Easyfundraising donation on my purchase.
“they refused to honour the donation.”
Parcel delayed and delivery rerouted to a distant pick-up store.
“my parcel has been delayed by over a week.”
Very slow delivery and unhelpful, scripted customer service.
“Phoning customer service is a waste of time and a guaranteed way to raise your cortisol levels.”
Gift order delayed and phone contact failed; discount conditional on sign-up.
“They said they phoned to resolve...they didn’t!”
Delivery unsatisfactory; gift still in transit and sent to shop, not home.
“Do not order from them if needed soon.”
Address missing unit number caused delivery issue and no reply from Arket.
“they forgot to put my unit number on the address.”
Arket charges returns, disallows in-store sale returns, and delays refunds.
“They charge for returns and don't allow you to return sale in store,”
Orders confirmed but never shipped; customer service unresponsive for weeks.
“I have been contacting customer service for two weeks”
Paid for fast delivery but items not delivered; asked to collect instead.
“They never turned up.”
Pullover's labelled fabric composition differed from website description.
“it indicates a different composition: 55% cotton, 30% wool, and 15% polyester.”
Friendly, helpful staff at new Dublin store despite some food packaging issues.
“I can not commend the staff enough”
Package sent to shop with short collection window and then returned to store.
“my package was not delivered to my home but rather to a shop”
Company held nearly £400 for 30 days and refunded only part.
“They took nearly £400 from me for 30 days”
Package sent to distant locker, return QR failed, and questionable stock behaviour.
“my package was sent to a locker over 30 minutes away.”
Order mistakenly sent 200 miles away; must wait for return and refund.
“My order was sent by Arkets mistake to a InPost 200 miles away”
Six items missing from delivery and Arket refuses to refund.
“they won’t return my money for the 6 missing items”
Leather collar stained and poor quality; complaint dismissed due to account timing.
“the black leather collar leaked all over the jacket completely staining it.”
Easy returns and good product quality, but shipping is slow.
“Returns is also EXCELLENT in this regard”
Received wrong item and Arket refused compensation or escalation.
“Sent me the wrong item”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ARKET sells clothing, accessories, and homeware through physical stores and an online shop. Several locations also run in-store cafés, and product pages list materials and care instructions. Customers can order online for home delivery or collection at selected stores. The online service covers payment authorisation, shipping choices, and a returns process for both international and domestic orders.