Reviews show a clear pattern: fulfilment (shipping, misrouted parcels and slow dispatch) and customer support are the most frequently reported problems. Several customers also describe issues with returns handling and unexpected charges, while product reports are mixed—some praise quality, others report incorrect labelling or durability failures. Positive feedback is most often tied to in‑store staff and café service rather than online fulfilment. If you plan to shop online, consider allowing extra delivery time, keep order and delivery records, and check the returns and payment policies before purchasing.
Examples from available reviews (Feb 2019 – Feb 2026).
Very slow delivery and unhelpful, scripted customer service.
“Phoning customer service is a waste of time and a guaranteed way to raise your cortisol levels.”
Arket refused to honour advertised Easyfundraising donation on my purchase.
“they refused to honour the donation.”
Friendly, helpful staff at new Dublin store despite some food packaging issues.
“I can not commend the staff enough”
Leather collar stained and poor quality; complaint dismissed due to account timing.
“the black leather collar leaked all over the jacket completely staining it.”
Reviews repeatedly cite late dispatches, misrouted parcels and problems with delivery choices; a few in‑store service positives do not offset fulfilment issues.
Several reviewers report extra costs (returns, shipping) and disputed promotions or withheld donations, undermining perceived transactional value.
Many customers describe frustrating online shopping: delays, failed deliveries to chosen locations and unusable return QR codes hamper overall usability.
Product reports are mixed: some customers praise fabric and construction, others report incorrect composition labels and durability failures on higher‑priced items.
Numerous reviews call out slow, scripted or non‑responsive customer service; a minority note polite, helpful staff in physical stores or cafes.
Overall impressions skew negative in these reviews, driven primarily by fulfilment and support problems despite occasional positive in‑store encounters.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
No progress after multiple calls; company lost my return.
“No progress on simple issue despite calling in 10 times.”
Good value lunch and excellent service from waiter Danny.
“The waiter Danny was excellent”
Order confirmation delayed; chat misunderstandings and unclear cancellation confirmation.
“Arket had reserved the money on my bank account the whole time.”
Inconsistent return policies, no refund within agreed terms, rude manager.
“They failed to return the item within their terms of conditions”
Rude call handler and missing items; courier Evri unhelpful.
“One of the worst customer service experiences to date.”
Always happy receiving packages and sizing generally fits well.
“Always a joy to get my package”
Courier marked parcel delivered when it wasn't; customer service unhelpful.
“Evri courier said that they had delivered my parcel”
Received wrong item and refund only after returning; cannot resend correct item.
“they have arrived with three sweatshirts and a completely random blouse.”
Item took 21 days and poor delivery service; Arket avoids responsibility.
“delivered to the city where I live (NOT to the pick-up point) after 21 days!”
Arket required a return and reorder instead of adjusting discount, increasing emissions.
“Sustainability is just a marketing message”
Consistently late shipments and ineffective customer service.
“They NEVER ship on time”
I experienced awful customer service here.
“Awful customer service”
Delayed dispatch and unreliable Evri courier; Arket processed refund but coat missing.
“shipping is very slow, and using Evri as their courier makes it even worse.”
Defective cashmere jumpers were offered for sale and not withdrawn.
“I could see a small hole starting to run in the middle of each jumper's sleeve.”
Wrong size sent and complicated returns process in Ireland; poor service.
“they delivered an S with no apology.”
Longtime customer put off by recently unhelpful customer service.
“their customer service has gone downhill nowadays.”
Wrong size sent and multiple delivery address/locker changes; customer service powerless.
“Initially Arket sent out the wrong size as a Christmas gift”
Parcel returned to Arket without notification and customer service failed to resolve.
“the parcel had been returned to ARKET by InPost”
Their Tshirt quality has dropped significantly, according to the reviewer.
“The quality of their Tshirts have...”
Spent hours on hold and received no resolution for a lost order.
“I’ve spent hours trying to resolve a lost order with ARKET”
Customer service lied about delivery and disconnects during calls.
“blatant lying by customer services”
Arket refused to honour advertised Easyfundraising donation on my purchase.
“they refused to honour the donation.”
Parcel delayed and delivery rerouted to a distant pick-up store.
“my parcel has been delayed by over a week.”
Very slow delivery and unhelpful, scripted customer service.
“Phoning customer service is a waste of time and a guaranteed way to raise your cortisol levels.”
Gift order delayed and phone contact failed; discount conditional on sign-up.
“They said they phoned to resolve...they didn’t!”
Delivery unsatisfactory; gift still in transit and sent to shop, not home.
“Do not order from them if needed soon.”
Address missing unit number caused delivery issue and no reply from Arket.
“they forgot to put my unit number on the address.”
Arket charges returns, disallows in-store sale returns, and delays refunds.
“They charge for returns and don't allow you to return sale in store,”
Orders confirmed but never shipped; customer service unresponsive for weeks.
“I have been contacting customer service for two weeks”
Paid for fast delivery but items not delivered; asked to collect instead.
“They never turned up.”
Pullover's labelled fabric composition differed from website description.
“it indicates a different composition: 55% cotton, 30% wool, and 15% polyester.”
Friendly, helpful staff at new Dublin store despite some food packaging issues.
“I can not commend the staff enough”
Package sent to shop with short collection window and then returned to store.
“my package was not delivered to my home but rather to a shop”
Company held nearly £400 for 30 days and refunded only part.
“They took nearly £400 from me for 30 days”
Package sent to distant locker, return QR failed, and questionable stock behaviour.
“my package was sent to a locker over 30 minutes away.”
Order mistakenly sent 200 miles away; must wait for return and refund.
“My order was sent by Arkets mistake to a InPost 200 miles away”
Six items missing from delivery and Arket refuses to refund.
“they won’t return my money for the 6 missing items”
Leather collar stained and poor quality; complaint dismissed due to account timing.
“the black leather collar leaked all over the jacket completely staining it.”
Easy returns and good product quality, but shipping is slow.
“Returns is also EXCELLENT in this regard”
Received wrong item and Arket refused compensation or escalation.
“Sent me the wrong item”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ARKET is a retail brand launched by the H&M Group, selling clothing, accessories and homeware through physical stores and an online shop. The brand follows a Scandinavian design and lifestyle positioning and operates stores and e‑commerce across multiple European markets. Some larger ARKET locations include a café alongside retail space. Consumers researching ARKET typically look for information on product quality, delivery, returns and in‑store experience.