Reviews Analysed
21
We Collect & Analyse Reviews
ARKET
Experiences & Reviews
ARKET is a retail brand launched by the H&M Group, selling clothing, accessories and homeware through physical stores and an online shop. The brand follows a Scandinavian design and lifestyle positioning and operates stores and e‑commerce across multiple European markets. Some larger ARKET locations include a café alongside retail space. Consumers researching ARKET typically look for information on product quality, delivery, returns and in‑store experience.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
19d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Reviews repeatedly cite late dispatches, misrouted parcels and problems with delivery choices; a few in‑store service positives do not offset fulfilment issues.
Share
Weak
21%
💰
Value for money
Several reviewers report extra costs (returns, shipping) and disputed promotions or withheld donations, undermining perceived transactional value.
Share
Weak
6%
⚡
User experience
Many customers describe frustrating online shopping: delays, failed deliveries to chosen locations and unusable return QR codes hamper overall usability.
Share
Weak
19%
🔧
Product quality
Product reports are mixed: some customers praise fabric and construction, others report incorrect composition labels and durability failures on higher‑priced items.
Share
Mixed
7%
📞
Communication
Numerous reviews call out slow, scripted or non‑responsive customer service; a minority note polite, helpful staff in physical stores or cafes.
Share
Weak
21%
⭐
Overall experience
Overall impressions skew negative in these reviews, driven primarily by fulfilment and support problems despite occasional positive in‑store encounters.
Share
Weak
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Slow and frustrating. Never again.
"Every time I order from Arket I forget how bad my past experiences have been, and then quickly remember. The delivery is the slowest of any retailer I..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery and service failure
Arket online does not honour their Easyfundraising donations
"I spent over £800 at Arket online, choosing them specifically because I wanted my purchase to support my step-daughter’s school through Easyfundraisin..."
Gloria Ribeiro
Trustpilot
Sep 30, 2025
Featured for: Alleged promotional/donation dispute
Amazing staff!
"This review is for the new physical Dublin store on Dawson St. I just want to commend the excellent staff on what must have been a very busy and chall..."
Niall
Trustpilot
Sep 30, 2025
Featured for: Positive in‑store staff and cafe
Zero if I could - low quality and cheap
"Their mission of "quality long term items" is a JOKE. I bought a trench coat for £249 expecting it to be of high quality. 6 months later, as we headed..."
Sarah Kinvig
Trustpilot
Sep 30, 2025
Featured for: Product quality and complaint escalation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Gloria Ribeiro
trustpilot.com
Sep 30, 2025
Arket online does not honour their Easyfundraising donations
I spent over £800 at Arket online, choosing them specifically because I wanted my purchase to support my step-daughter’s school through Easyfundraisin...
K
Kelly Hussey
trustpilot.com
Sep 30, 2025
Slow and poor
Well I wish I’d read the reviews before ordering. As with other people, my parcel has been delayed by over a week. I contacted customer services and j...
C
Consumer
trustpilot.com
Sep 30, 2025
Slow and frustrating. Never again.
Every time I order from Arket I forget how bad my past experiences have been, and then quickly remember. The delivery is the slowest of any retailer I...
J
Janie
trustpilot.com
Sep 30, 2025
Ordered an item for a gift on 14th to…
Ordered an item for a gift on 14th to give on 21st September now they are giving me a delivery date of 24th. They said they phoned to resolve… they di...
R
Richard Poulton
trustpilot.com
Sep 30, 2025
Do not order from them if needed soon.
Do not order from them if needed soon. The delivery is highly unsatisfactory - I ordered a gift over a week in advance of needing it and the items are...
K
Kate Burford
trustpilot.com
Sep 30, 2025
Don’t answer emails
Ordered a coat for $600 and they forgot to put my unit number on the address. I emailed to get them to add it with UPS but they haven’t replied, and I...
F
FC
trustpilot.com
Sep 30, 2025
They charge for returns and don't allow…
They charge for returns and don't allow you to return sale in store, then the...
M
Maggie LO
trustpilot.com
Sep 30, 2025
Zero stars is too much!!! You deserve a negative rating instead.
Zero stars is too much!!!! Please fire the whole customer team!!! The entire team should be replaced with people who are responsible and proactive in...
J
John S
trustpilot.com
Sep 30, 2025
What an atrocious service
I bought 3 products from their website and paid for fast delivery. They never turned up. When I called customer service they said I had to go...
T
Tereza Payne
trustpilot.com
Sep 30, 2025
clothes fabric different then what website says
I purchased a pullover for my daughter from the H&M and Arket collaboration. On both the H&M and Arket websites, the product description states that t...
N
Niall
trustpilot.com
Sep 30, 2025
Amazing staff!
This review is for the new physical Dublin store on Dawson St. I just want to commend the excellent staff on what must have been a very busy and chall...
D
Do not purchase
trustpilot.com
Sep 30, 2025
Don't order for delivery
Don't order for delivery. Like many others here my package was not delivered to my home but rather to a shop and I had 3 days to get it. I was out of...
I
Innocent
trustpilot.com
Sep 30, 2025
LETTER BEFORE ACTION —-They took nearly £400 from me for 30…
They took nearly £400 from me for 30 days without any loan interest . Then refunding part of it to me . Rest I am taking dispute via bank . Are they l...
S
Steph Smith
trustpilot.com
Sep 30, 2025
Done with ARKET
Done with ARKET. Now that they charge for shipping even when delivering to a DHL locker instead of your home you'd expect at least to have the package...
c
colin boggis
trustpilot.com
Sep 30, 2025
My order was sent by Arkets mistake to…
My order was sent by Arkets mistake to a InPost 200 miles away and should have been to my home address. I contacted customer services (that’s in the P...
S
Stephanie
trustpilot.com
Sep 30, 2025
Absolute nightmare customer service, refund refused for items which weren’t delivered
Arket’s “customer service” is some kind of prank. I ordered 9 items, but only 3 were in the box when I opened it. After an absurdly kafkaesque experie...
S
Sarah Kinvig
trustpilot.com
Sep 30, 2025
Zero if I could - low quality and cheap
Their mission of "quality long term items" is a JOKE. I bought a trench coat for £249 expecting it to be of high quality. 6 months later, as we headed...
T
Tiana
trustpilot.com
Sep 30, 2025
Returns are dead easy, quality is decent but shipping is slow
ARKET is owned by COS which is owned by H&M. Runs on the same systems, same all of it.. So yea, shipping is like 3 weeks from when you ordered, but ev...
G
Georgina
trustpilot.com
Sep 30, 2025
If I could give this zero I would
If I could give this zero I would. Sent me the wrong item, to tell me to arrange a return and reordering said item without offering any compensation....
M
MD
trustpilot.com
Sep 30, 2025
Extremely disappointing first (and…
Extremely disappointing first (and last) experience The delivery times were very long — not ideal, but I could live with that. What’s truly unacceptab...
Conclusion
Reviews show a clear pattern: fulfilment (shipping, misrouted parcels and slow dispatch) and customer support are the most frequently reported problems. Several customers also describe issues with returns handling and unexpected charges, while product reports are mixed—some praise quality, others report incorrect labelling or durability failures. Positive feedback is most often tied to in‑store staff and café service rather than online fulfilment. If you plan to shop online, consider allowing extra delivery time, keep order and delivery records, and check the returns and payment policies before purchasing.