Reviews show a clear pattern: fulfilment (shipping, misrouted parcels and slow dispatch) and customer support are the most frequently reported problems. Several customers also describe issues with returns handling and unexpected charges, while product reports are mixed—some praise quality, others report incorrect labelling or durability failures. Positive feedback is most often tied to in‑store staff and café service rather than online fulfilment. If you plan to shop online, consider allowing extra delivery time, keep order and delivery records, and check the returns and payment policies before purchasing.
Examples from available reviews (Feb 2019 – Feb 2026).
Very slow delivery and unhelpful, scripted customer service.
“Phoning customer service is a waste of time and a guaranteed way to raise your cortisol levels.”
Arket refused to honour advertised Easyfundraising donation on my purchase.
“they refused to honour the donation.”
Friendly, helpful staff at new Dublin store despite some food packaging issues.
“I can not commend the staff enough”
Leather collar stained and poor quality; complaint dismissed due to account timing.
“the black leather collar leaked all over the jacket completely staining it.”
Reviews repeatedly cite late dispatches, misrouted parcels and problems with delivery choices; a few in‑store service positives do not offset fulfilment issues.
Several reviewers report extra costs (returns, shipping) and disputed promotions or withheld donations, undermining perceived transactional value.
Many customers describe frustrating online shopping: delays, failed deliveries to chosen locations and unusable return QR codes hamper overall usability.
Product reports are mixed: some customers praise fabric and construction, others report incorrect composition labels and durability failures on higher‑priced items.
Numerous reviews call out slow, scripted or non‑responsive customer service; a minority note polite, helpful staff in physical stores or cafes.
Overall impressions skew negative in these reviews, driven primarily by fulfilment and support problems despite occasional positive in‑store encounters.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Long delivery and problematic refund process with unhelpful customer service.
“First, they charge you for it.”
Orders take ages to be received and customer service is useless.
“customer service is absolutely useless.”
Order shipped to wrong town and Arket refuses to correct it.
“Order shipped to wrong address (a different town!).”
Return from Iceland failed and Arket demanded impractical UPS drop-off.
“ARKET does not offer functional returns from Iceland”
Order arrived three weeks later after multiple emails and a long call.
“I ordered on 1st May, item delivered on 22nd May.”
Express delivery took 13 business days; customer service rude and unhelpful.
“I paid for express delivery, and it took 13 business days.”
Parcel returned and pickup point refused it; Arket offered no support.
“I have not got my parcel that has been returned to the seller”
I bought 200 &klevering Vase Trunk and House Doctor Dot Vases for my wedding, and before I even received them, I had a query about the order. They responded quickly, and in just a few days, my order arrived and was perfect except for one vase that had broken. I contacted the seller, and they immediately responded with a solution before I even had time to think about it. They sent me a brand new one at no charge, and it was delivered within days. I was very happy with the quality of the vases. We filled them with flowers from our backyard and had all of the bouquets on the tables at our wedding. They added soo much beauty and everyone was left talking about them.
Lovely coffee shop staff; had to shop independently for a coat.
“lovely staff in coffee shop”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ARKET is a retail brand launched by the H&M Group, selling clothing, accessories and homeware through physical stores and an online shop. The brand follows a Scandinavian design and lifestyle positioning and operates stores and e‑commerce across multiple European markets. Some larger ARKET locations include a café alongside retail space. Consumers researching ARKET typically look for information on product quality, delivery, returns and in‑store experience.