Reviews repeatedly point to delivery and customer-service breakdowns. Several customers mention wrong or missing items and refunds that take too long. Others highlight helpful store staff, dependable sizing, and consistently good in-store visits. A smaller set of reviews raises product issues with knitwear, leather trims, and T-shirts.
Examples from available reviews (Feb 2019 – Mar 2026).
Consistently late shipments and ineffective customer service.
“They NEVER ship on time”
Defective cashmere jumpers were offered for sale and not withdrawn.
“I could see a small hole starting to run in the middle of each jumper's sleeve.”
Always happy receiving packages and sizing generally fits well.
“Always a joy to get my package”
Friendly, helpful staff at new Dublin store despite some food packaging issues.
“I can not commend the staff enough”
Delivery problems show up across many reviews. Customers describe parcels sent to the wrong town, orders marked delivered when they never arrived, and express deliveries taking a long time. A few reviewers say issues were handled smoothly, with quick replacements.
Several reviews mention return charges, funds being held, and refunds arriving only in part. Customers also point to refused third-party donations and discounts that come with conditions. Mentions of good value are rare in the dataset.
Multiple reviews describe online ordering hiccups, such as late confirmations and payments being reserved. Failures with lockers and pick-up points, plus having to return and reorder, add friction. By contrast, shoppers often speak positively about browsing in-store and visiting the café.
Some reviews call out quality issues, including cashmere jumpers with runs, leather collars that stain, and fabric compositions that don’t match the labels. A few mention T-shirt quality getting worse. Other customers report good fit and say they were happy with what arrived.
Customers describe vague chat responses, calls dropping, and delivery details that don’t match across channels. Several mention scripted or unhelpful phone support, along with slow or missing updates. A small number of reviews praise staff for being straightforward and quick to respond.
Most negative feedback centres on fulfilment and support. Positive comments cluster around the in-store experience and frontline staff. Overall, the reviews split clearly between many low ratings and a smaller group of high ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: March 2026
Long delivery and problematic refund process with unhelpful customer service.
“First, they charge you for it.”
Orders take ages to be received and customer service is useless.
“customer service is absolutely useless.”
Order shipped to wrong town and Arket refuses to correct it.
“Order shipped to wrong address (a different town!).”
Return from Iceland failed and Arket demanded impractical UPS drop-off.
“ARKET does not offer functional returns from Iceland”
Order arrived three weeks later after multiple emails and a long call.
“I ordered on 1st May, item delivered on 22nd May.”
Express delivery took 13 business days; customer service rude and unhelpful.
“I paid for express delivery, and it took 13 business days.”
Parcel returned and pickup point refused it; Arket offered no support.
“I have not got my parcel that has been returned to the seller”
I bought 200 &klevering Vase Trunk and House Doctor Dot Vases for my wedding, and before I even received them, I had a query about the order. They responded quickly, and in just a few days, my order arrived and was perfect except for one vase that had broken. I contacted the seller, and they immediately responded with a solution before I even had time to think about it. They sent me a brand new one at no charge, and it was delivered within days. I was very happy with the quality of the vases. We filled them with flowers from our backyard and had all of the bouquets on the tables at our wedding. They added soo much beauty and everyone was left talking about them.
Lovely coffee shop staff; had to shop independently for a coat.
“lovely staff in coffee shop”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ARKET sells clothing, accessories, and homeware through physical stores and an online shop. Several locations also run in-store cafés, and product pages list materials and care instructions. Customers can order online for home delivery or collection at selected stores. The online service covers payment authorisation, shipping choices, and a returns process for both international and domestic orders.