Reviewers often praise bouquets that arrive fresh, well packed, and on time. Many mention helpful customer service and clear delivery updates. Some reviews describe blooms arriving damaged, overheated, or drooping, along with occasional wrong or missed deliveries. A smaller group say the website was confusing and led to order mistakes.
Examples from available reviews (Sep 2021 – Mar 2026).
Fresh flowers, fast delivery, well packaged and lasted two weeks.
“Fresh, fast delivery and well packaged. Still looking great after 2 weeks”
Reliable delivery, as-advertised flowers and reasonable pricing overall.
“Reliable delivery time. The flowers were as advertised. Reasonable pricing. All over pleasant experience.”
Site confusion led to wrong delivery and unsatisfactory compensation offered.
“I was looking for M&S and was easily diverted to Arena,( I still thought I was on M&S).”
Bouquet arrived overheated and many blooms were droopy and discarded.
“delivered in an overheated box”
Many reviews highlight on-time delivery, next-day options, and quick fixes from customer service. Others report wrong items, missed dates, or drivers leaving orders unattended. Delivery problems show up regularly, even though timely delivery appears more often.
Several customers call the pricing reasonable and say standard bouquets and subscriptions feel like good value. Some subscribers and one-time buyers mention smaller amounts or flowers that did not last, which lowered the value for them. Complaints about poor condition on arrival sit alongside many positive value comments.
Many reviewers describe ordering as simple and say changes to orders are easy. A noticeable group say the website confused them and led to mistakes or flowers going to the wrong person. In several positive stories, customer service helped fix errors after contact.
Most feedback centres on flowers arriving fresh, fragrant, and long-lasting, supported by packaging that protects them. A separate set of reviews describes boxes arriving overheated, with old or broken roses and drooping blooms. Reports of both very good and very poor quality come up repeatedly.
Many reviews mention clear tracking, delivery notifications, and useful instructions before and after delivery. A smaller but recurring set notes missing cards and uneven explanations when issues occur. More people report fast, helpful replies than communication problems left unresolved.
Most reviewers say they were happy with their purchase and would buy again. Several reviews describe serious problems that ended in 1-star ratings and strong dissatisfaction. Overall, the feedback shows many positive experiences alongside a noticeable minority of critical incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Website confusion caused wrong delivery and drivers left flowers unattended.
“I found your website confusing and ended up having the first bunch delivered to me not the person they were meant for.”
Flowers arrived as planned with delivery notification; recipient found them lovely.
“Flowers arrived at my daughters as planned and I was notified when they’d been delivered - my daughter said they were lovely 💐”
The reviewer described the bouquet as beautiful.
“Beautiful bouquet.”
Stunning, immaculately packaged roses with helpful aftercare instructions.
“They smell fabulous & look stunning.”
Reviewer praised excellent flowers and service.
“Excellent flowers & service”
Roses received were poor quality and deeply disappointing.
“the quality was shocking didn’t look like fresh flowers at all”
Flowers for a bereaved family were beautiful and comforting.
“the flowers were absolutely beautiful”
Ordering was easy and the distant recipient was pleased.
“The ordering process was easy but as the flowers were for someone over 100 miles away, I haven't seen them to comment. The recipient was pleased with them.”
Attentive, friendly service with clear pre- and post-delivery instructions.
“The service was attentive and friendly; clear instructions were provided before and after flower delivery, showing that they truly cared about their customers' needs.”
Site confusion led to wrong delivery and unsatisfactory compensation offered.
“I was looking for M&S and was easily diverted to Arena,( I still thought I was on M&S).”
Kept informed throughout and company efficiently corrected an order error.
“Everything delivered as promised and I was kept in the loop at every stage.”
Good selection and the order arrived on time.
“good selection and arrived on time”
Monthly tulip subscription lasted only about five days, disappointing.
“Tulips don't ever last long but I was disappointed that my monthly flowers only looked good for 5 days.”
Flowers arrived without the written card identifying the sender.
“The flowers arrived with no card with whom the flowers were from, even though I wrote a card.”
Bouquets are excellent but evening deliveries cause wilted flowers.
“the flowers arrive wilted and don't always recover.”
Tulip delivery had smaller quantity and poor accompanying foliage choice.
“smaller amount than I expected”
Recipient was very happy and noted a beautiful scent.
“Recipient said she was very happy with the flowers and they had a beautiful scent.”
Fresh flowers, fast delivery, well packaged and lasted two weeks.
“Fresh, fast delivery and well packaged. Still looking great after 2 weeks”
Beautiful flowers arrived on time and the friend loved them.
“Beautiful flowers and arrived on time. My friend absolutely loved them, thank you”
Fast next-morning delivery with excellent quality lasting several weeks.
“Ordered after 18:00 and they were delivered at 11:15am the following morning!”
Flowers were fresh but the vase arrived smashed after doorstep delivery.
“The flowers are beautiful and fresh but the vase is smashed.”
Sympathy flowers repeatedly failed to be delivered, causing distress.
“the flowers were never delivered on the original date (Thursday).”
Recipient received the wrong bunch of flowers.
“Wrong bunch of flowers sent.”
Flowers were delivered on time and notification received.
“Flowers delivered on time and I got notification”
Well-arranged, quality flowers and quick service; recipient loved them.
“Really well arranged, quality flowers, and quick service.”
Ordering was easy, delivery on time and recipient happy.
“Easy to order, delivered on time, and the recipient was happy to get them.”
Ordering to delivery was smooth and the flowers were fabulous.
“Very smooth from ordering to delivery.”
Flowers were beautiful, fresh, well packed and exceptional quality.
“Simply, beautiful flowers--colours, well packed, fresh, large bouquet--just excellent.”
Customer service resolved a delivery problem and recipient was pleased.
“They sorted out problems with delivery.”
Initial bouquet was poor but customer service arranged a replacement.
“arranged for a replacement bouquet to be sent”
Delivery was on time and the flowers were nice.
“On time, flowers nice”
High level of customer service reported by the reviewer.
“High level of customer service”
Flowers matched the advertisement, with good quality and packing.
“really lovely flowers as advertised good quality well packed for carriage”
Order mistake was corrected easily and flowers arrived promptly.
“Was able to correct mistake in my order easily and the flowers arrived promptly to recipient. Thank you!”
Ordering was easy, delivery on time and recipient pleased.
“Easy to order, delivered on time and recipient very pleased with the bouquet thank you”
Flowers were beautiful and delivered on time for the occasion.
“They were delivered right on time which is an essential part of sending flowers for an occasion.”
Reliable delivery, as-advertised flowers and reasonable pricing overall.
“Reliable delivery time. The flowers were as advertised. Reasonable pricing. All over pleasant experience.”
Fresh, amazing flowers and a small delivery misunderstanding was resolved.
“Flowers were amazing and fresh.”
Timely delivery and beautiful flowers pleased the recipient.
“Timely delivery. Beautiful flowers. My mother was very pleased with them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Arena Flowers runs an online flower shop selling cut flowers, bouquets, and subscription deliveries. Its website shows product photos, descriptions, and care instructions. Customers can choose delivery dates and add extras like vases or special packaging at checkout. Arena Flowers sends orders through courier partners to domestic and international addresses and lists contact options for customer questions.