Reviews Analysed
21
We Collect & Analyse Reviews
Arena Flowers
Experiences & Reviews
Arena Flowers is a UK-based online florist offering bouquets and gift deliveries via an e-commerce platform. Customers commonly use the site to order seasonal and occasion arrangements with selectable delivery options. People reading reviews typically check delivery reliability, product freshness and customer-service responsiveness.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Delivery punctuality and problem resolution are commonly praised; a few reviews report late or incorrect deliveries that were subsequently addressed by support.
Share
Strong
24%
💰
Value for money
Only a small number of reviewers mention price; when noted they describe pricing as reasonable and a fair match for the product received.
Share
Mixed
3%
⚡
User experience
Ordering and site navigation are described as straightforward by multiple reviewers; several also note easy order corrections and smooth checkout.
Share
Strong
9%
🔧
Product quality
Most reviewers report fresh, well-packed bouquets that match descriptions; a minority report poor or incorrect initial items that required replacement.
Share
Strong
24%
📞
Communication
Order confirmations, delivery notifications and helpful customer-service interactions are frequently highlighted as clear and effective in resolving issues.
Share
Strong
11%
⭐
Overall experience
Reviewers generally report positive final impressions with pleased recipients and recommendations, though occasional fulfilment mistakes affected some orders.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Arena Flowers: Quality Bouquets Delivered Straight To Your Doorstep!
"I recently ordered a bouquet of flowers from Arena Flowers and I was truly impressed with the service. The website was easy to navigate and had an extensive range of options to choose from. Additionally, their next-day UK delivery is definitely worth mentioning as it saved me a lot of hassle. The flowers arrived on time and were even more beautiful than I expected. It was evident that great care went into preparing the arrangement, as each stem looked fresh and vibrant. What also stood out to me was that they are an ethical florist - knowing this made my purchase feel even better. In addition to their excellent product offerings, Arena Flowers has top-notch customer service. They sent me confirmation emails throughout the process so I always knew when my order would arrive. Overall, I highly recommend Arena Flowers for anyone looking for quality bouquets delivered straight to your door-step without any worries!"
Kohler
Collected.reviews
Jan 31, 2023
Featured for: Website, ethics, delivery and communication
Wrong bunch of flowers sent.
"..."
Kate Paine
Trustpilot
Sep 30, 2025
Featured for: Incorrect flowers delivered
A poor start but a great finish
"After receiving a pretty poor bouquet of flowers, half of which had to be thrown and the other half only lasted a couple of days, I contacted arena cu..."
Deborah
Trustpilot
Sep 30, 2025
Featured for: Initial poor bouquet, replacement arranged
Pleasant experience all around
"Reliable delivery time. The flowers were as advertis..."
Diane Taylor
Trustpilot
Sep 30, 2025
Featured for: Mentions reasonable pricing and delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kate Paine
trustpilot.com
Sep 30, 2025
Wrong bunch of flowers sent.
...
M
Margaret Seal
trustpilot.com
Sep 30, 2025
Flowers delivered on time and I got…
Flowers delivered on tim...
K
KD
trustpilot.com
Sep 30, 2025
Really well arranged, quality flowers
Really well arranged, quality flowers, and quick service. The...
l
lynn Dignan
trustpilot.com
Sep 30, 2025
Lovely Flowers
Easy to order, delivered on time, and...
S
Sarah
trustpilot.com
Sep 30, 2025
Very smooth from ordering to delivery
Very smooth from ordering to delivery. Flowers...
B
BRENDA
trustpilot.com
Sep 30, 2025
Simply
Simply, beautiful flowers--colours, well packed, fresh, large bouquet--just excellent. Thank...
A
A McNay
trustpilot.com
Sep 30, 2025
They sorted out problems with delivery
They sorted out problems with delivery. Which turned out to be me giving wrong info. The recipient...
D
Deborah
trustpilot.com
Sep 30, 2025
A poor start but a great finish
After receiving a pretty poor bouquet of flowers, half of which had to be thrown and the other half only lasted a couple of days, I contacted arena cu...
C
CATHERINE LANCASTER
trustpilot.com
Sep 30, 2025
On time
...
G
Giovanna
trustpilot.com
Sep 30, 2025
High level of customer service
High level of c...
S
Sarah
trustpilot.com
Sep 30, 2025
really lovely flowers
really lovely flowers as advertised...
S
Stella
trustpilot.com
Sep 30, 2025
Was able to correct order easily
Was able to correct mistake in my order easily and t...
S
Sue
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order, delivered on time and recipi...
T
THomas Hidderley
trustpilot.com
Sep 30, 2025
on time and beautiful
The recipient remarked how beautiful the flowers were on arrival. They were deliv...
D
Diane Taylor
trustpilot.com
Sep 30, 2025
Pleasant experience all around
Reliable delivery time. The flowers were as advertis...
R
Riccardo Smimmo
trustpilot.com
Sep 30, 2025
Efficent and reliable
Flowers were amazing and fresh. A small delivery misundersta...
M
Mark Jarvis
trustpilot.com
Sep 30, 2025
Timely delivery
Timely delivery. Beautiful flowers....
N
Namita Vaiude
trustpilot.com
Sep 30, 2025
My friends were delighted with the…
My friends were delig...
M
Mrs A Thomson
trustpilot.com
Sep 30, 2025
Overall recommended
Great flowers at reasonable price but have...
L
Louise
trustpilot.com
Sep 30, 2025
Easy to order and nice variety
Easy to order and nice variety . Delivered on date requested and p...
Conclusion
Across the supplied reviews Arena Flowers is most often credited for timely delivery, fresh and well-packed bouquets, and clear delivery notifications. Multiple reviewers highlight easy ordering and helpful customer service that resolves mistakes or lets customers correct orders. A small number of reviews report errors — wrong bunches or an initially poor bouquet — but in several of those cases a replacement or solution was arranged by support. A few reviewers also explicitly described pricing as reasonable. Prospective buyers should note generally positive reports on delivery and quality, while remaining aware that isolated fulfilment issues have occurred and can require contact with customer service.