Across the supplied reviews Arena Flowers is most often credited for timely delivery, fresh and well-packed bouquets, and clear delivery notifications. Multiple reviewers highlight easy ordering and helpful customer service that resolves mistakes or lets customers correct orders. A small number of reviews report errors — wrong bunches or an initially poor bouquet — but in several of those cases a replacement or solution was arranged by support. A few reviewers also explicitly described pricing as reasonable. Prospective buyers should note generally positive reports on delivery and quality, while remaining aware that isolated fulfilment issues have occurred and can require contact with customer service.
Examples from available reviews (Sep 2021 – Feb 2026).
Ordered a bouquet that arrived fresh, on time, with helpful communication.
“The flowers arrived on time and were even more beautiful than I expected.”
Recipient received the wrong bunch of flowers.
“Wrong bunch of flowers sent.”
Initial bouquet was poor but customer service arranged a replacement.
“arranged for a replacement bouquet to be sent”
Reliable delivery, as-advertised flowers and reasonable pricing overall.
“Reliable delivery time. The flowers were as advertised. Reasonable pricing. All over pleasant experience.”
Delivery punctuality and problem resolution are commonly praised; a few reviews report late or incorrect deliveries that were subsequently addressed by support.
Only a small number of reviewers mention price; when noted they describe pricing as reasonable and a fair match for the product received.
Ordering and site navigation are described as straightforward by multiple reviewers; several also note easy order corrections and smooth checkout.
Most reviewers report fresh, well-packed bouquets that match descriptions; a minority report poor or incorrect initial items that required replacement.
Order confirmations, delivery notifications and helpful customer-service interactions are frequently highlighted as clear and effective in resolving issues.
Reviewers generally report positive final impressions with pleased recipients and recommendations, though occasional fulfilment mistakes affected some orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Website confusion caused wrong delivery and drivers left flowers unattended.
“I found your website confusing and ended up having the first bunch delivered to me not the person they were meant for.”
Flowers arrived as planned with delivery notification; recipient found them lovely.
“Flowers arrived at my daughters as planned and I was notified when they’d been delivered - my daughter said they were lovely 💐”
The reviewer described the bouquet as beautiful.
“Beautiful bouquet.”
Stunning, immaculately packaged roses with helpful aftercare instructions.
“They smell fabulous & look stunning.”
Reviewer praised excellent flowers and service.
“Excellent flowers & service”
Roses received were poor quality and deeply disappointing.
“the quality was shocking didn’t look like fresh flowers at all”
Flowers for a bereaved family were beautiful and comforting.
“the flowers were absolutely beautiful”
Ordering was easy and the distant recipient was pleased.
“The ordering process was easy but as the flowers were for someone over 100 miles away, I haven't seen them to comment. The recipient was pleased with them.”
Attentive, friendly service with clear pre- and post-delivery instructions.
“The service was attentive and friendly; clear instructions were provided before and after flower delivery, showing that they truly cared about their customers' needs.”
Site confusion led to wrong delivery and unsatisfactory compensation offered.
“I was looking for M&S and was easily diverted to Arena,( I still thought I was on M&S).”
Kept informed throughout and company efficiently corrected an order error.
“Everything delivered as promised and I was kept in the loop at every stage.”
Good selection and the order arrived on time.
“good selection and arrived on time”
Monthly tulip subscription lasted only about five days, disappointing.
“Tulips don't ever last long but I was disappointed that my monthly flowers only looked good for 5 days.”
Flowers arrived without the written card identifying the sender.
“The flowers arrived with no card with whom the flowers were from, even though I wrote a card.”
Bouquets are excellent but evening deliveries cause wilted flowers.
“the flowers arrive wilted and don't always recover.”
Tulip delivery had smaller quantity and poor accompanying foliage choice.
“smaller amount than I expected”
Recipient was very happy and noted a beautiful scent.
“Recipient said she was very happy with the flowers and they had a beautiful scent.”
Fresh flowers, fast delivery, well packaged and lasted two weeks.
“Fresh, fast delivery and well packaged. Still looking great after 2 weeks”
Beautiful flowers arrived on time and the friend loved them.
“Beautiful flowers and arrived on time. My friend absolutely loved them, thank you”
Fast next-morning delivery with excellent quality lasting several weeks.
“Ordered after 18:00 and they were delivered at 11:15am the following morning!”
Flowers were fresh but the vase arrived smashed after doorstep delivery.
“The flowers are beautiful and fresh but the vase is smashed.”
Sympathy flowers repeatedly failed to be delivered, causing distress.
“the flowers were never delivered on the original date (Thursday).”
Recipient received the wrong bunch of flowers.
“Wrong bunch of flowers sent.”
Flowers were delivered on time and notification received.
“Flowers delivered on time and I got notification”
Well-arranged, quality flowers and quick service; recipient loved them.
“Really well arranged, quality flowers, and quick service.”
Ordering was easy, delivery on time and recipient happy.
“Easy to order, delivered on time, and the recipient was happy to get them.”
Ordering to delivery was smooth and the flowers were fabulous.
“Very smooth from ordering to delivery.”
Flowers were beautiful, fresh, well packed and exceptional quality.
“Simply, beautiful flowers--colours, well packed, fresh, large bouquet--just excellent.”
Customer service resolved a delivery problem and recipient was pleased.
“They sorted out problems with delivery.”
Initial bouquet was poor but customer service arranged a replacement.
“arranged for a replacement bouquet to be sent”
Delivery was on time and the flowers were nice.
“On time, flowers nice”
High level of customer service reported by the reviewer.
“High level of customer service”
Flowers matched the advertisement, with good quality and packing.
“really lovely flowers as advertised good quality well packed for carriage”
Order mistake was corrected easily and flowers arrived promptly.
“Was able to correct mistake in my order easily and the flowers arrived promptly to recipient. Thank you!”
Ordering was easy, delivery on time and recipient pleased.
“Easy to order, delivered on time and recipient very pleased with the bouquet thank you”
Flowers were beautiful and delivered on time for the occasion.
“They were delivered right on time which is an essential part of sending flowers for an occasion.”
Reliable delivery, as-advertised flowers and reasonable pricing overall.
“Reliable delivery time. The flowers were as advertised. Reasonable pricing. All over pleasant experience.”
Fresh, amazing flowers and a small delivery misunderstanding was resolved.
“Flowers were amazing and fresh.”
Timely delivery and beautiful flowers pleased the recipient.
“Timely delivery. Beautiful flowers. My mother was very pleased with them.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Arena Flowers is a UK-based online florist offering bouquets and gift deliveries via an e-commerce platform. Customers commonly use the site to order seasonal and occasion arrangements with selectable delivery options. People reading reviews typically check delivery reliability, product freshness and customer-service responsiveness.