Reviewers often praise bouquets that arrive fresh, well packed, and on time. Many mention helpful customer service and clear delivery updates. Some reviews describe blooms arriving damaged, overheated, or drooping, along with occasional wrong or missed deliveries. A smaller group say the website was confusing and led to order mistakes.
Examples from available reviews (Sep 2021 – Mar 2026).
Fresh flowers, fast delivery, well packaged and lasted two weeks.
“Fresh, fast delivery and well packaged. Still looking great after 2 weeks”
Reliable delivery, as-advertised flowers and reasonable pricing overall.
“Reliable delivery time. The flowers were as advertised. Reasonable pricing. All over pleasant experience.”
Site confusion led to wrong delivery and unsatisfactory compensation offered.
“I was looking for M&S and was easily diverted to Arena,( I still thought I was on M&S).”
Bouquet arrived overheated and many blooms were droopy and discarded.
“delivered in an overheated box”
Many reviews highlight on-time delivery, next-day options, and quick fixes from customer service. Others report wrong items, missed dates, or drivers leaving orders unattended. Delivery problems show up regularly, even though timely delivery appears more often.
Several customers call the pricing reasonable and say standard bouquets and subscriptions feel like good value. Some subscribers and one-time buyers mention smaller amounts or flowers that did not last, which lowered the value for them. Complaints about poor condition on arrival sit alongside many positive value comments.
Many reviewers describe ordering as simple and say changes to orders are easy. A noticeable group say the website confused them and led to mistakes or flowers going to the wrong person. In several positive stories, customer service helped fix errors after contact.
Most feedback centres on flowers arriving fresh, fragrant, and long-lasting, supported by packaging that protects them. A separate set of reviews describes boxes arriving overheated, with old or broken roses and drooping blooms. Reports of both very good and very poor quality come up repeatedly.
Many reviews mention clear tracking, delivery notifications, and useful instructions before and after delivery. A smaller but recurring set notes missing cards and uneven explanations when issues occur. More people report fast, helpful replies than communication problems left unresolved.
Most reviewers say they were happy with their purchase and would buy again. Several reviews describe serious problems that ended in 1-star ratings and strong dissatisfaction. Overall, the feedback shows many positive experiences alongside a noticeable minority of critical incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Recipients were delighted with the flowers.
“My friends were delighted with the flowers.”
Good flowers and price, but delivery arrived one day late.
“Great flowers at reasonable price but have to deduct a star as delivered a day late.”
Easy ordering, delivered on requested date and recipient liked them.
“Easy to order and nice variety . Delivered on date requested and photo taken . They were a gift the recipient said they were lovely.”
Bouquet arrived overheated and many blooms were droopy and discarded.
“delivered in an overheated box”
They consistently deliver fresh flowers that make the reviewer smile.
“always delivering fresh flowers and making me smile.”
I recently ordered a bouquet of flowers from Arena Flowers and I was truly impressed with the service. The website was easy to navigate and had an extensive range of options to choose from. Additionally, their next-day UK delivery is definitely worth mentioning as it saved me a lot of hassle.
The flowers arrived on time and were even more beautiful than I expected. It was evident that great care went into preparing the arrangement, as each stem looked fresh and vibrant. What also stood out to me was that they are an ethical florist - knowing this made my purchase feel even better.
In addition to their excellent product offerings, Arena Flowers has top-notch customer service. They sent me confirmation emails throughout the process so I always knew when my order would arrive.
Overall, I highly recommend Arena Flowers for anyone looking for quality bouquets delivered straight to your door-step without any worries!
Subscription delivered outstanding flower quality, variety and helpful customer service.
“The volume of flowers and the quality and variety are outstanding”
Roses arrived old and broken and replacement contained same poor roses.
“the roses were old and broken”
Delivery driver left flowers on the doorstep and company denied refund.
“the delivery driver left them on the doorstep”
Order was received without any problems.
“I received the order without any problems.”
Company kindly cancelled order and sent flowers to apologise.
“So thoughtful and kind of Arena Flowers.”
Birthday flowers drooped and company provided inconsistent delivery explanations.
“they were drooping and dying”
Reviewer will certainly order from Arena Flowers again in future.
“Je commanderai certainement à nouveau avec Arena Flowers à l'avenir.”
International order had prompt helpful communications and perfect delivery.
“their communications were immediate, helpful”
Birthday bouquet was dreadful, mostly drooping sunflowers and weeds.
“They are dreadful, just look likes a bunch of weeds.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Arena Flowers runs an online flower shop selling cut flowers, bouquets, and subscription deliveries. Its website shows product photos, descriptions, and care instructions. Customers can choose delivery dates and add extras like vases or special packaging at checkout. Arena Flowers sends orders through courier partners to domestic and international addresses and lists contact options for customer questions.