Reviews for Aosom in this sample emphasise reliable delivery and generally good product quality across furniture, toys and garden items. Several buyers note easy assembly and clear instructions for furniture and children’s products. Common criticisms relate to returns handling, occasional damaged goods on arrival, and variable help-centre responsiveness. For shoppers prioritising speed of delivery and straightforward assembly, the reviews are largely positive; those who expect easy, free returns or consistent customer-support resolution should be aware of reported issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Granddaughter loves the durable, well-featured ride-on and easy assembly.
“She loves it and the features seem all the right ones for a toddler:”
Office chair's reclining is unusable and return requires payment.
“Return is not free. You need to pay for usage if returning within 30 days.”
Product was good but help centre provided poor, unhelpful service.
“Product good but illiterate AI ‘help’ centre”
Reviewer praises product quality, value and fast free delivery.
“5* products 5* value for money 5* fast,free delivery”
Many reviewers report fast, accurate delivery and helpful support; a minority cite problems with returns, damaged goods or incorrect invoicing.
A small set of reviewers explicitly call out good value or reasonable pricing for furniture and accessories; these comments are uniformly positive.
Assembly and usage are commonly described as straightforward with clear instructions; a few products (notably a recliner) were criticised for poor ergonomics.
Most reviewers describe items as matching descriptions and holding up in use; a small number report damage on arrival or functional faults on specific items.
Several buyers praise prompt order emails and direct support, while others report frustrating experiences with the help centre or incorrect telephone information.
The majority of reviews express satisfaction with products and delivery; negative reports focus on returns costs, damaged goods and customer-support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Good product with clear communication and no hassle.
“Good product. Good communication & no hassle Thank you”
Chairs arrived safely and were easy to assemble.
“Chairs arrived safely and were easy to fit together.”
Reviewer is very happy with the units received.
“Lovely units, very happy with them, thank you 😊 👍”
Support from Asim was great.
“Loved the support provided by asim he is a great guy.”
Company was easy to deal with and delivered quickly.
“Great company to deal with. Very quick delivery.”
Delivery was as promised and very efficient.
“deliery as promised very efficient”
Ordering was easy and delivery arrived within two days.
“Everything is very easy to order,and delivery was as promised two days”
Items were great quality, easy to assemble and delivered well.
“Items are of great quality.”
Reviewer praises product quality, value and fast free delivery.
“5* products 5* value for money 5* fast,free delivery”
Bracelet was perfect and reviewer now wears it.
“The bracelet was perfect I am now wearing it”
Office chair's reclining is unusable and return requires payment.
“Return is not free. You need to pay for usage if returning within 30 days.”
Product was good but help centre provided poor, unhelpful service.
“Product good but illiterate AI ‘help’ centre”
The delivery was extremely fast and prompt.
“one of the fastist delivery,s”
Service was excellent and punctual.
“Excellent service spot on 😊”
Product was good and arrived on time.
“Product good and arrived on time”
Excellent product, replaces an older still-working model.
“A really excellent product...this one replaces the previous one which is two years old and still working very well”
Goods arrived damaged and invoice was handled incorrectly.
“Goods were slightly damaged.”
Items matched description and order emails were prompt.
“Items as described. Prompt email confirming order, dispatch and delivery.”
Good-quality furniture offered at a reasonable price with fast delivery.
“Good quality furniture at a reasonable price. Fool proof instructions and fast delivery. Whats not to like?”
Company refused to cancel the order and reviewer disputes the bank.
“RANG THEM TO CANCEL THEY REFUSED”
Aosom refused to help replace a stolen trailer hitch.
“they just fobbed me off”
Reviewer says products are inferior and the company won't refund.
“they will not refund your money.”
Item never arrived and refunds and delivery timing were not provided.
“never received the item”
Sofa contained wood-eating beetles, forcing the reviewer to discard it.
“there were wood eating beetles inside the wood”
Product quality was acceptable and customer service was very helpful.
“The customer service was most helpful”
Comfortable, attractive sofa with prompt shipping that exceeded expectations.
“Aosom's shipping service was prompt and efficient.”
Items were listed on sale but later cancelled as out of stock.
“they send me an email saying they are out of stock.”
Greenhouse failed in rain and wind; supports and plastic were destroyed.
“Very poor quality support system was trashed in first rainstorm”
Reviewer received undersized chairs and faced obstructive return requirements.
“they want to charge for return”
Leather seats delaminated after six months and warranty was only 90 days.
“the leather seats delaminated from the foam”
Outdoor sofa cushions faded quickly and customer service refused adequate warranty.
“all the cushions were faded.”
Unable to cancel order and customer support was unresponsive.
“there is no where to cancel the order”
Order was cancelled without explanation and refund was not received.
“it was cancelled, with no explanation, no email telling me.”
Greenhouse parts blew out in slight wind and company refused help.
“they said nothing to do with us.”
Defective table arrived and refunds and replacement communication were slow.
“The package was not well-packaged so the wood of the table was choped.”
Reviewer called before purchase, was hung up on, and cancelled the purchase.
“they hung up on me.”
Products degraded within a year and the company refused replacement after warranty.
“They will NOT honor anything after 366 days.”
Catio developed mould and poor untreated wood, resulting in disposal.
“It had mold everywhere.”
Product failed within months and customer service refused help due to warranty.
“We have 90 days manufacturer warranty.”
When I saw this Licensed Volkswagen Beetle Ride-On Toddler Car, I knew my granddaughter had to have it. She loves it and the features seem all the right ones for a toddler: horn, turn signals, two speeds and a strap to keep her secure and prevent her from driving off and injuring herself or others. It's so cute and actually seems pretty durable, too.This adorable electric ride-on car for kids has everything I expected, and more. It didn't take me long to put everything together. This is a top quality electric toy for boys - this will make your child's eyes light up with excitement on Christmas morning! This coolest little car comes with a remote control, so if the battery dies you don't have to get on the floor and run it around. Just add more batteries and keep playing!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aosom is an online retailer that sells a broad range of consumer goods including home and garden items, furniture, toys and pet products. The company operates direct-to-consumer e‑commerce channels and ships items of varying sizes, from small accessories to larger assembled furniture. Consumers searching reviews typically look for information on delivery, product durability and returns experience across multiple product categories.