Many reviewers mention quick delivery, product photos that match what arrives, and simple assembly. Plenty of comments say the furniture, garden, and fitness items offer good value. Another clear group describes missing deliveries, damaged or used items, and difficult returns or refunds. Overall, reviews split between very positive and very negative experiences.
Examples from available reviews (Nov 2021 – Mar 2026).
Half of the order was missing and customer support failed to resolve it.
“They delivered only half of my order and offered no real help”
Sofa contained wood-eating beetles, forcing the reviewer to discard it.
“there were wood eating beetles inside the wood”
Order was placed and delivered within three days.
“Ordered and delivered in 3 days”
Product was good quality and delivered punctually.
“Good quality and delivered on time”
Positive reviews often point to on-time delivery and helpful staff. A repeating set of negative comments describes refusals to cancel orders, lost parcels, and slow or difficult refunds. Most service complaints focus on returns and fixing problems after delivery.
Many reviewers call their furniture, storage, and fitness buys good value. Several praise low prices paired with acceptable or strong quality. A smaller number say value drops when items fail early or when returns require paid shipping.
Many buyers say chairs, sofas, and beds go together easily and feel comfortable to use. Reviews also often mention good fit and space-saving designs. A few note usability problems like missing features or unclear instructions, but these are not common.
Many comments say items look like the photos, feel sturdy, and arrive well packaged. A noticeable group reports serious problems, including mould, insect infestation, delamination, and parts that failed in wind or rain. Most negative quality notes involve long-term durability or damage on arrival.
Customers often like the quick order emails, tracking updates, and delivery alerts. A small number mention weak help-centre replies or limited support from automated systems. Praise for delivery updates appears far more often than complaints about communication.
Good experiences focus on fast delivery, accurate listings, and straightforward assembly. Bad experiences centre on post-sale problems: missing items, damaged goods, and returns or refunds that don’t go smoothly. Reviews show a sharp split between high-satisfaction orders and serious service or quality failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Good product with clear communication and no hassle.
“Good product. Good communication & no hassle Thank you”
Chairs arrived safely and were easy to assemble.
“Chairs arrived safely and were easy to fit together.”
Reviewer is very happy with the units received.
“Lovely units, very happy with them, thank you 😊 👍”
Support from Asim was great.
“Loved the support provided by asim he is a great guy.”
Company was easy to deal with and delivered quickly.
“Great company to deal with. Very quick delivery.”
Delivery was as promised and very efficient.
“deliery as promised very efficient”
Ordering was easy and delivery arrived within two days.
“Everything is very easy to order,and delivery was as promised two days”
Items were great quality, easy to assemble and delivered well.
“Items are of great quality.”
Reviewer praises product quality, value and fast free delivery.
“5* products 5* value for money 5* fast,free delivery”
Bracelet was perfect and reviewer now wears it.
“The bracelet was perfect I am now wearing it”
Office chair's reclining is unusable and return requires payment.
“Return is not free. You need to pay for usage if returning within 30 days.”
Product was good but help centre provided poor, unhelpful service.
“Product good but illiterate AI ‘help’ centre”
The delivery was extremely fast and prompt.
“one of the fastist delivery,s”
Service was excellent and punctual.
“Excellent service spot on 😊”
Product was good and arrived on time.
“Product good and arrived on time”
Excellent product, replaces an older still-working model.
“A really excellent product...this one replaces the previous one which is two years old and still working very well”
Goods arrived damaged and invoice was handled incorrectly.
“Goods were slightly damaged.”
Items matched description and order emails were prompt.
“Items as described. Prompt email confirming order, dispatch and delivery.”
Good-quality furniture offered at a reasonable price with fast delivery.
“Good quality furniture at a reasonable price. Fool proof instructions and fast delivery. Whats not to like?”
Company refused to cancel the order and reviewer disputes the bank.
“RANG THEM TO CANCEL THEY REFUSED”
Aosom refused to help replace a stolen trailer hitch.
“they just fobbed me off”
Reviewer says products are inferior and the company won't refund.
“they will not refund your money.”
Item never arrived and refunds and delivery timing were not provided.
“never received the item”
Sofa contained wood-eating beetles, forcing the reviewer to discard it.
“there were wood eating beetles inside the wood”
Product quality was acceptable and customer service was very helpful.
“The customer service was most helpful”
Comfortable, attractive sofa with prompt shipping that exceeded expectations.
“Aosom's shipping service was prompt and efficient.”
Items were listed on sale but later cancelled as out of stock.
“they send me an email saying they are out of stock.”
Greenhouse failed in rain and wind; supports and plastic were destroyed.
“Very poor quality support system was trashed in first rainstorm”
Reviewer received undersized chairs and faced obstructive return requirements.
“they want to charge for return”
Leather seats delaminated after six months and warranty was only 90 days.
“the leather seats delaminated from the foam”
Outdoor sofa cushions faded quickly and customer service refused adequate warranty.
“all the cushions were faded.”
Unable to cancel order and customer support was unresponsive.
“there is no where to cancel the order”
Order was cancelled without explanation and refund was not received.
“it was cancelled, with no explanation, no email telling me.”
Greenhouse parts blew out in slight wind and company refused help.
“they said nothing to do with us.”
Defective table arrived and refunds and replacement communication were slow.
“The package was not well-packaged so the wood of the table was choped.”
Reviewer called before purchase, was hung up on, and cancelled the purchase.
“they hung up on me.”
Products degraded within a year and the company refused replacement after warranty.
“They will NOT honor anything after 366 days.”
Catio developed mould and poor untreated wood, resulting in disposal.
“It had mold everywhere.”
Product failed within months and customer service refused help due to warranty.
“We have 90 days manufacturer warranty.”
When I saw this Licensed Volkswagen Beetle Ride-On Toddler Car, I knew my granddaughter had to have it. She loves it and the features seem all the right ones for a toddler: horn, turn signals, two speeds and a strap to keep her secure and prevent her from driving off and injuring herself or others. It's so cute and actually seems pretty durable, too.This adorable electric ride-on car for kids has everything I expected, and more. It didn't take me long to put everything together. This is a top quality electric toy for boys - this will make your child's eyes light up with excitement on Christmas morning! This coolest little car comes with a remote control, so if the battery dies you don't have to get on the floor and run it around. Just add more batteries and keep playing!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aosom is an online retailer for home and garden products. The range covers furniture, outdoor items, pet supplies, storage, and fitness equipment. Product pages usually include photos, specs, delivery choices, and return policies. Orders ship through parcel carriers, and customers can track orders and contact support on the website.