Reviews for Aosom in this sample emphasise reliable delivery and generally good product quality across furniture, toys and garden items. Several buyers note easy assembly and clear instructions for furniture and children’s products. Common criticisms relate to returns handling, occasional damaged goods on arrival, and variable help-centre responsiveness. For shoppers prioritising speed of delivery and straightforward assembly, the reviews are largely positive; those who expect easy, free returns or consistent customer-support resolution should be aware of reported issues.
Examples from available reviews (Nov 2021 – Feb 2026).
Granddaughter loves the durable, well-featured ride-on and easy assembly.
“She loves it and the features seem all the right ones for a toddler:”
Office chair's reclining is unusable and return requires payment.
“Return is not free. You need to pay for usage if returning within 30 days.”
Product was good but help centre provided poor, unhelpful service.
“Product good but illiterate AI ‘help’ centre”
Reviewer praises product quality, value and fast free delivery.
“5* products 5* value for money 5* fast,free delivery”
Many reviewers report fast, accurate delivery and helpful support; a minority cite problems with returns, damaged goods or incorrect invoicing.
A small set of reviewers explicitly call out good value or reasonable pricing for furniture and accessories; these comments are uniformly positive.
Assembly and usage are commonly described as straightforward with clear instructions; a few products (notably a recliner) were criticised for poor ergonomics.
Most reviewers describe items as matching descriptions and holding up in use; a small number report damage on arrival or functional faults on specific items.
Several buyers praise prompt order emails and direct support, while others report frustrating experiences with the help centre or incorrect telephone information.
The majority of reviews express satisfaction with products and delivery; negative reports focus on returns costs, damaged goods and customer-support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Half of the order was missing and customer support failed to resolve it.
“They delivered only half of my order and offered no real help”
Product was easy to set up and worked well.
“Easy to set up and use . All seems good to me.”
Received a chair that appeared used and was marked.
“The chair is full of marks and has already been assembled before.”
Received exactly what was expected at a good price with quick delivery.
“Got exactly what I expected, good price & quick delivery”
Purchased table on website that fits well and is space-saving.
“It's perfect for sitting my cup of tea on.”
Product matched images and was amazing.
“Everything is amazing and like in pics!”
Service was excellent and delivery was on time.
“Excellent service, delivered on time.”
Order was placed and delivered within three days.
“Ordered and delivered in 3 days”
Well-packaged, sturdy storage arrived on time.
“Delivery on time, well packaged, sturdy storage”
Quick delivery with good updates; reviewer would shop again.
“Quick delivery ,kept me informed throughout . Would shop with Aosom again .”
Product was good quality and delivered punctually.
“Good quality and delivered on time”
Office chair arrived quickly, assembled easily and is comfortable.
“Bought an office chair, received said chair quickly, easy to assemble, even easier to sit on.”
Reviewer is very happy and delivery was quick.
“Very happy with my purchase and it was a very quick delivery.”
Bed delivered promptly and provided the needed service.
“it was delivered within a day on time fully tracked with DHL”
Good quality product offered at a reasonable price.
“Good quality at a reasonable price”
Sofa bed is comfortable and fits perfectly into the space.
“Brilliant amazing and so comfortable as a sofa and bed. It fits perfectly into my space”
Practical folding table offers great value and sturdy build.
“Beautiful small folding leaf table that is perfect for smaller spaces.”
Reviewer is very happy with the lovely fire.
“Lovely fire. Very happy”
Delivery updates were excellent and item matched description.
“Excellent delivery kept me up to date allowing me to get on with my day. Lovely item true to description.”
Chair delivered quickly, easy to assemble and good quality.
“Chair is just want i wanted.”
Delivery was very quick and product offered good value.
“Very quick delivery and good value”
Riser recliner is comfortable, easy to operate and well packaged.
“really comfy and easy to operate”
Quilts always delivered on time; good service.
“Good quilts stuff always delivered on time great services thank”
Item not assembled yet but expected to be fine.
“Not put this together yet but I'm sure it will be fine”
Parcel was lost and customer service was unhelpful regarding form.
“You lost my parcel”
Website was good and delivery was fast; reviewer will reuse.
“Great website, fast delivery! Definitely use again!”
Exercise bike represents good value and arrived with timely updates.
“Very good quick delivery kept up to date and bike is well worth money”
Item helps progress from walking to running but lacks a pause feature.
“Very pleased with item, perfect for me to build up from walking to running.”
Bird table works well despite poor instructions.
“Very pleased with the bird table Instructions weren't great but got there in the end.”
Strong, good-quality storage used to protect club kit from damp.
“its really good quality strong we are using this to store pieces of kit in a container so no damp can get in would recommend this”
Delivery was excellent and the supplier was reasonable.
“Delivery system is excellent.”
Product is excellent and Aosom provided excellent service.
“Excellent service from Aosom, excellent product.”
The work chair is comfortable to use.
“Comfortable work chair”
Delivery was on time and the delivery person was helpful.
“Item just as advertised”
Product and delivery were excellent and arrived within 48 hours.
“Excellent product and delivery sservice.”
Product offers good value and is washable for spills.
“Good value and washable if you spill things”
Site is great and prices are competitive despite limited colours.
“Great site, love the verify, prices are competitive, would like more colour choices in some of the furniture.”
Product is good and delivery was fast.
“Good product, fast delivey,”
Product looks as good as the picture and is liked.
“Love it looks as good as the picture”
Good-quality easel with attractive paint and easy assembly.
“Good quality, lovely colour paint which does not scratch.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aosom is an online retailer that sells a broad range of consumer goods including home and garden items, furniture, toys and pet products. The company operates direct-to-consumer e‑commerce channels and ships items of varying sizes, from small accessories to larger assembled furniture. Consumers searching reviews typically look for information on delivery, product durability and returns experience across multiple product categories.