Many reviewers mention quick delivery, product photos that match what arrives, and simple assembly. Plenty of comments say the furniture, garden, and fitness items offer good value. Another clear group describes missing deliveries, damaged or used items, and difficult returns or refunds. Overall, reviews split between very positive and very negative experiences.
Examples from available reviews (Nov 2021 – Mar 2026).
Half of the order was missing and customer support failed to resolve it.
“They delivered only half of my order and offered no real help”
Sofa contained wood-eating beetles, forcing the reviewer to discard it.
“there were wood eating beetles inside the wood”
Order was placed and delivered within three days.
“Ordered and delivered in 3 days”
Product was good quality and delivered punctually.
“Good quality and delivered on time”
Positive reviews often point to on-time delivery and helpful staff. A repeating set of negative comments describes refusals to cancel orders, lost parcels, and slow or difficult refunds. Most service complaints focus on returns and fixing problems after delivery.
Many reviewers call their furniture, storage, and fitness buys good value. Several praise low prices paired with acceptable or strong quality. A smaller number say value drops when items fail early or when returns require paid shipping.
Many buyers say chairs, sofas, and beds go together easily and feel comfortable to use. Reviews also often mention good fit and space-saving designs. A few note usability problems like missing features or unclear instructions, but these are not common.
Many comments say items look like the photos, feel sturdy, and arrive well packaged. A noticeable group reports serious problems, including mould, insect infestation, delamination, and parts that failed in wind or rain. Most negative quality notes involve long-term durability or damage on arrival.
Customers often like the quick order emails, tracking updates, and delivery alerts. A small number mention weak help-centre replies or limited support from automated systems. Praise for delivery updates appears far more often than complaints about communication.
Good experiences focus on fast delivery, accurate listings, and straightforward assembly. Bad experiences centre on post-sale problems: missing items, damaged goods, and returns or refunds that don’t go smoothly. Reviews show a sharp split between high-satisfaction orders and serious service or quality failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Half of the order was missing and customer support failed to resolve it.
“They delivered only half of my order and offered no real help”
Product was easy to set up and worked well.
“Easy to set up and use . All seems good to me.”
Received a chair that appeared used and was marked.
“The chair is full of marks and has already been assembled before.”
Received exactly what was expected at a good price with quick delivery.
“Got exactly what I expected, good price & quick delivery”
Purchased table on website that fits well and is space-saving.
“It's perfect for sitting my cup of tea on.”
Product matched images and was amazing.
“Everything is amazing and like in pics!”
Service was excellent and delivery was on time.
“Excellent service, delivered on time.”
Order was placed and delivered within three days.
“Ordered and delivered in 3 days”
Well-packaged, sturdy storage arrived on time.
“Delivery on time, well packaged, sturdy storage”
Quick delivery with good updates; reviewer would shop again.
“Quick delivery ,kept me informed throughout . Would shop with Aosom again .”
Product was good quality and delivered punctually.
“Good quality and delivered on time”
Office chair arrived quickly, assembled easily and is comfortable.
“Bought an office chair, received said chair quickly, easy to assemble, even easier to sit on.”
Reviewer is very happy and delivery was quick.
“Very happy with my purchase and it was a very quick delivery.”
Bed delivered promptly and provided the needed service.
“it was delivered within a day on time fully tracked with DHL”
Good quality product offered at a reasonable price.
“Good quality at a reasonable price”
Sofa bed is comfortable and fits perfectly into the space.
“Brilliant amazing and so comfortable as a sofa and bed. It fits perfectly into my space”
Practical folding table offers great value and sturdy build.
“Beautiful small folding leaf table that is perfect for smaller spaces.”
Reviewer is very happy with the lovely fire.
“Lovely fire. Very happy”
Delivery updates were excellent and item matched description.
“Excellent delivery kept me up to date allowing me to get on with my day. Lovely item true to description.”
Chair delivered quickly, easy to assemble and good quality.
“Chair is just want i wanted.”
Delivery was very quick and product offered good value.
“Very quick delivery and good value”
Riser recliner is comfortable, easy to operate and well packaged.
“really comfy and easy to operate”
Quilts always delivered on time; good service.
“Good quilts stuff always delivered on time great services thank”
Item not assembled yet but expected to be fine.
“Not put this together yet but I'm sure it will be fine”
Parcel was lost and customer service was unhelpful regarding form.
“You lost my parcel”
Website was good and delivery was fast; reviewer will reuse.
“Great website, fast delivery! Definitely use again!”
Exercise bike represents good value and arrived with timely updates.
“Very good quick delivery kept up to date and bike is well worth money”
Item helps progress from walking to running but lacks a pause feature.
“Very pleased with item, perfect for me to build up from walking to running.”
Bird table works well despite poor instructions.
“Very pleased with the bird table Instructions weren't great but got there in the end.”
Strong, good-quality storage used to protect club kit from damp.
“its really good quality strong we are using this to store pieces of kit in a container so no damp can get in would recommend this”
Delivery was excellent and the supplier was reasonable.
“Delivery system is excellent.”
Product is excellent and Aosom provided excellent service.
“Excellent service from Aosom, excellent product.”
The work chair is comfortable to use.
“Comfortable work chair”
Delivery was on time and the delivery person was helpful.
“Item just as advertised”
Product and delivery were excellent and arrived within 48 hours.
“Excellent product and delivery sservice.”
Product offers good value and is washable for spills.
“Good value and washable if you spill things”
Site is great and prices are competitive despite limited colours.
“Great site, love the verify, prices are competitive, would like more colour choices in some of the furniture.”
Product is good and delivery was fast.
“Good product, fast delivey,”
Product looks as good as the picture and is liked.
“Love it looks as good as the picture”
Good-quality easel with attractive paint and easy assembly.
“Good quality, lovely colour paint which does not scratch.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aosom is an online retailer for home and garden products. The range covers furniture, outdoor items, pet supplies, storage, and fitness equipment. Product pages usually include photos, specs, delivery choices, and return policies. Orders ship through parcel carriers, and customers can track orders and contact support on the website.