Reviews Analysed
21
We Collect & Analyse Reviews
Aosom
Experiences & Reviews
Aosom is an online retailer that sells a broad range of consumer goods including home and garden items, furniture, toys and pet products. The company operates direct-to-consumer e‑commerce channels and ships items of varying sizes, from small accessories to larger assembled furniture. Consumers searching reviews typically look for information on delivery, product durability and returns experience across multiple product categories.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Many reviewers report fast, accurate delivery and helpful support; a minority cite problems with returns, damaged goods or incorrect invoicing.
Share
Strong
23%
💰
Value for money
A small set of reviewers explicitly call out good value or reasonable pricing for furniture and accessories; these comments are uniformly positive.
Share
Strong
5%
⚡
User experience
Assembly and usage are commonly described as straightforward with clear instructions; a few products (notably a recliner) were criticised for poor ergonomics.
Share
Strong
11%
🔧
Product quality
Most reviewers describe items as matching descriptions and holding up in use; a small number report damage on arrival or functional faults on specific items.
Share
Strong
22%
📞
Communication
Several buyers praise prompt order emails and direct support, while others report frustrating experiences with the help centre or incorrect telephone information.
Share
Mixed
8%
⭐
Overall experience
The majority of reviews express satisfaction with products and delivery; negative reports focus on returns costs, damaged goods and customer-support issues.
Share
Strong
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Aosom Licensed Volkswagen Beetle Ride-on Kids Electric Car with Secondary Remote Control & Extra Wide Safety Tires - Pink
"When I saw this Licensed Volkswagen Beetle Ride-On Toddler Car, I knew my granddaughter had to have it. She loves it and the features seem all the right ones for a toddler: horn, turn signals, two speeds and a strap to keep her secure and prevent her from driving off and injuring herself or others. It's so cute and actually seems pretty durable, too.This adorable electric ride-on car for kids has everything I expected, and more. It didn't take me long to put everything together. This is a top quality electric toy for boys - this will make your child's eyes light up with excitement on Christmas morning! This coolest little car comes with a remote control, so if the battery dies you don't have to get on the floor and run it around. Just add more batteries and keep playing!
"
Absane
Collected.reviews
Nov 30, 2021
Featured for: Positive product and assembly
Return is not free, can't sit straight
"Return is not free. You need to pay for usage if returning within 30 days. I bought an office chair that has massage and reclining facility...."
Roy Sharon
Trustpilot
Sep 30, 2025
Featured for: Complaint about returns and reclining
Product good but illiterate AI ‘help’ centre
"Dog pen was good value and arrived on time. The vertical rods unfortunately scratched our hard flooring, which in fairness was predictable. Despite a..."
G Elphick
Trustpilot
Sep 30, 2025
Featured for: Product OK; poor help-centre response
5* products
"5* products 5* value for money 5* fast,free delivery If we need something w..."
David Smith
Trustpilot
Sep 30, 2025
Featured for: Highlights value, fast free delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Rosemary
trustpilot.com
Sep 30, 2025
A good quality, lovely looking easel
Good quality, lovely colour paint which does not scratch. It did take more assembling tha...
A
Andy Guy
trustpilot.com
Sep 30, 2025
GreLean-to greenhouse
Great product. Good communi...
B
Brian Haworth
trustpilot.com
Sep 30, 2025
Easy assembly ,comfortable and look great.
Chairs arrived safely and were easy to...
N
Nicola
trustpilot.com
Sep 30, 2025
Lovely units
Lovely units, very happy...
S
Street Grocery
trustpilot.com
Sep 30, 2025
Loved the support provided by asim he…
Loved the support provided...
C
Chris.Shropshire
trustpilot.com
Sep 30, 2025
Great company to deal with.
Great company to deal wi...
M
Mr Heaton
trustpilot.com
Sep 30, 2025
deliery as promised very efficient
deliery as promis...
c
customer eva hardwick
trustpilot.com
Sep 30, 2025
Large boxes
Everything is very easy to order,an...
M
MISSTRUDIELLIS
trustpilot.com
Sep 30, 2025
Items are of great quality
Items are of great quality. Easy to put together. De...
D
David Smith
trustpilot.com
Sep 30, 2025
5* products
5* products 5* value for money 5* fast,free delivery If we need something w...
C
Carole Davidson
trustpilot.com
Sep 30, 2025
The bracelet was perfect I am now…
The bracelet was perfect I am now wearing it, I can...
R
Roy Sharon
trustpilot.com
Sep 30, 2025
Return is not free, can't sit straight
Return is not free. You need to pay for usage if returning within 30 days. I bought an office chair that has massage and reclining facility....
G
G Elphick
trustpilot.com
Sep 30, 2025
Product good but illiterate AI ‘help’ centre
Dog pen was good value and arrived on time. The vertical rods unfortunately scratched our hard flooring, which in fairness was predictable. Despite a...
J
James Rowland
trustpilot.com
Sep 30, 2025
onfast tracke of the fastist delivery,s
...
S
Susan Hill
trustpilot.com
Sep 30, 2025
Excellent service spot on 😊
...
c
customer
trustpilot.com
Sep 30, 2025
Product good and arrived on time
Product good and...
L
Lewis
trustpilot.com
Sep 30, 2025
Great product
A really excellent product ...this one replaces the previ...
R
Rosa Hale Chimera Energy Ltd
trustpilot.com
Sep 30, 2025
Goods were slightly damaged
Goods were slightly damaged. Didn't notice until we opened it to construct the shed. Not impressed! Also, before purchasing the item I specifically as...
S
Sandi Derham
trustpilot.com
Sep 30, 2025
Items as described
Items as described. Prompt email con...
A
Abigail
trustpilot.com
Sep 30, 2025
Good quality furniture at a reasonable…
Good quality furniture at a reasonable price. Fool pr...
Conclusion
Reviews for Aosom in this sample emphasise reliable delivery and generally good product quality across furniture, toys and garden items. Several buyers note easy assembly and clear instructions for furniture and children’s products. Common criticisms relate to returns handling, occasional damaged goods on arrival, and variable help-centre responsiveness. For shoppers prioritising speed of delivery and straightforward assembly, the reviews are largely positive; those who expect easy, free returns or consistent customer-support resolution should be aware of reported issues.