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We Collect & Analyse Reviews

Aluminium Warehouse
Experiences & Reviews

Aluminium Warehouse is a UK-based metal supplier and online retailer that stocks aluminium and other metal profiles, sheets and bars. The company provides an online catalogue and options for cut-to-size items, packaging and delivery services for trade and DIY customers. Consumers searching for reviews typically want clarity on product availability, delivery times, packaging and how bespoke or returned orders are handled.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 12d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviewers describe prompt, helpful service and quick replacements; a minority report inflexible or slow complaint handling.

Share
15%
Strong
💰

Value for money

A small number of reviews mention competitive prices and repeat purchases, but the sample size for value comments is limited.

Share
3%
Mixed
⚡

User experience

Ordering and delivery are generally straightforward with many reports of timely or early arrival; occasional delays are noted.

Share
26%
Strong
🔧

Product quality

Many customers report items as described, well packaged and fit for purpose; a few reported damaged or deformed items on arrival.

Share
17%
Strong
📞

Communication

Several reviewers praise clear correspondence and updates; some experienced poor communication around returns or dispute handling.

Share
10%
Mixed
⭐

Overall experience

Overall impressions are largely positive, citing fast delivery, good packaging and responsive service; a few detailed negative experiences exist.

Share
29%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

P
Paul Bishop
trustpilot.com Sep 30, 2025

stainless steel…

I ordered a sheet of stainless steel which was outsourced to a courier company, once at my job, I unpacked the item only to find out that three of the...

S
Stevie
trustpilot.com Sep 30, 2025

Great service

Item was not a standard item due to the polishing that I required, but after discussing my requirements to s...

M
Malcolm Johnston
trustpilot.com Sep 30, 2025

Excellent service

...

B
Baz Walker
trustpilot.com Sep 30, 2025

As described deliveredon time

...

E
Edward Perry
trustpilot.com Sep 30, 2025

A really poor experience unfortunately

A really poor experience unfortunately. Beware of this company unless you have a good grasp of UK consumer law to protect yourself from their 'policie...

K
K Noble
trustpilot.com Sep 30, 2025

Needed some aluminium for a project …

Needed some aluminium for a small project and Alu...

S
Steve
trustpilot.com Sep 30, 2025

303 stainless bar is excellent

Really pleased. Important to note that, despite their company branding, they sell other materials. I needed some 303...

G
Geoff Ansell
trustpilot.com Sep 30, 2025

Good quality product and service

Good quality pro...

R
Raymond Firth
trustpilot.com Sep 30, 2025

They delivered before I expected.

They delivered b...

D
David Blythe
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, fast delivery, a...

G
Geoff Haswell
trustpilot.com Sep 30, 2025

Great range of stock!

Great range of stock: I've ordered from AW on many occasions - I don't think I've ever found them wanting. The order process is good - all on...

R
Richard Jenkinson
trustpilot.com Sep 30, 2025

It turned up when expected

...

H
Helen
trustpilot.com Sep 30, 2025

Solid Brass Inlay - Perfect

Aluminium Warehouse supplied a solid brass inlay for a wood flooring job. The product was made to order in 3m length...

s
stephen lewis
trustpilot.com Sep 30, 2025

1* for intransigent customer service , if you can call it that

I've seen all the 5* reviews which I've no doubt are heartfelt and sincere - my 1 * review is equally heartfelt and sincere. I ordered what I assumed...

R
Russell
trustpilot.com Sep 30, 2025

Top quality products but most…

Top quality products but most importantly well...

W
Wells
trustpilot.com Sep 30, 2025

Excellent correspondence and advice

Excellent correspondence and advice. Item was delive...

j
john glover
trustpilot.com Sep 30, 2025

Highly recommended

Only a slight delay on delivery but was kept inf...

D
David
trustpilot.com Sep 30, 2025

Quick service and delivery

...

N
Neil Shepherd
trustpilot.com Sep 30, 2025

Fast and reliable service

Fast service and great value for money mean...

A
Andrew
trustpilot.com Sep 30, 2025

Easy selection, quick payment, delivered next day

Easy selection, quick pa...

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Conclusion

Reviews show Aluminium Warehouse commonly delivers well-packaged items on time, with several customers noting fast or early delivery and accurate, made-to-order work. Multiple reviewers praised helpful staff who arranged replacements or adjustments when needed. However, there are specific negative accounts about returns and complaint handling, including disputes over defective items and rigid return decisions that took time to resolve. If you plan to order, check product descriptions and the company’s returns/cutting policy in advance, document any delivery damage and contact customer care promptly to clarify delivery or bespoke requirements.