Reviews repeatedly mention quick turnaround, secure packaging, and accurate fulfilment for both bespoke cuts and standard items. Many customers point to competitive pricing and a wide product range. A small number raise serious concerns about returns and refunds for specially cut parts.
Examples from available reviews (Nov 2021 – Feb 2026).
Wide selection and good pricing; prompt, well-packed delivery, items in good condition.
“When unpacked, all the aluminium was in good condition. Good service Thanks”
Defective aluminium tube was initially refused replacement; refund only after dispute.
“Eventually the company begrudgingly refunded us.”
Company refused return citing special-cut policy despite apparent standard lengths.
“They refused to accept a return on the grounds it was specially cut”
Good communication about delivery and quality product; would recommend.
“good communication from Phoebe ref delivery etc & product good quality”
Reviews often cite fast dispatch and dependable delivery. Several mention cut-to-length work and same-day or driver-delivered replacements. A few describe disagreements over returns for cut items.
Several reviewers describe low prices and good value, including for small and repeat orders. Many link the competitive pricing plus the cutting service to why they buy again. Value comes up across both product and service feedback.
Customers describe online ordering as simple, with a quick checkout. Many orders arrive in a day or two, while a small number mention lead times of about a week. Multiple reviews also note fast turnaround on custom items.
Reviews consistently say items arrive well packed and in good condition. Customers mention clean machining, accurate dimensions, and acceptable surface finishes. Many also say the strong packaging prevents damage in transit.
Many reviews describe helpful staff and clear delivery updates, including one that names a specific employee. Several mention proactive messages when small delays occurred. Slow or reluctant handling appears only in a few comments tied to returns.
Most feedback points to strong satisfaction with product quality, speed, and pricing, with many returning to buy again. Against that sits a smaller group of low ratings, mainly centred on disputes over returns for cut items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Wide selection and good pricing; prompt, well-packed delivery, items in good condition.
“When unpacked, all the aluminium was in good condition. Good service Thanks”
Ordering was easy and dispatch was quick.
“Easy process, quick dispatch”
Helpful staff, well packaged delivery, and reasonable price for small order.
“staff were very helpful with a relatively small order”
Good communication about delivery and quality product; would recommend.
“good communication from Phoebe ref delivery etc & product good quality”
Easy ordering and speedy delivery of needed items.
“Easy to order, speedy delivery of what i needed”
Excellent product range, convenient cutting service, and excellent prices.
“Prices are excellent.”
Materials arrived quickly and in good condition; reviewer will use again.
“materials arrived in good condition.”
Various bars were cut, ordered online, and delivered efficiently and well packaged.
“all was done very well (as equally the case for my number of years of repeatedly using this specialist supplier)”
Excellent service from speed to packaging; reviewer highly recommends.
“Excellent service from speed to packaging to shiny new aluminium checkaplate. Very pleased so recommend highly. Thanks”
Product arrived perfectly wrapped, in good time and as ordered.
“Product well wrapped, arrived in perfect condition, in good time and was exactly as I ordered.”
Goods arrived promptly to the reviewer's measurements and were perfect.
“Goods arrived promptly to my measurments - perfect”
High-quality materials delivered so quickly the reviewer barely noticed arrival.
“delivered so quickly I didn't know it had arrived!”
Reviewer says the company is consistently fantastic.
“Fantastic always”
Service was quick and efficient.
“Quick efficient service”
Service was fast and reliable.
“Fast and reliable service”
Delivery was great, fast and accurate.
“Great fast, accurate delivery.”
Product quality was great and delivery was on time.
“Great quality product delivered on time”
Easy to order with quick, efficient delivery.
“Easy to order quick and efficient delivery 👍🏻”
Delivery matched the order and arrived on time.
“delivery exactly as ordered and on time”
Order was delivered within the promised timescales.
“Delivered within timescales promised.”
Company replaced damaged stainless sheet quickly via their own driver.
“I spoke to Customer Care and he was very quick to send me out a replacement with their own driver.”
Custom-polished item met requirements and arrived well packaged promptly.
“Really well packaged, and exactly as i required.”
Reviewer states the company provided excellent service.
“Excellent service”
Product arrived as described and delivered on time.
“As described deliveredon time”
Defective aluminium tube was initially refused replacement; refund only after dispute.
“Eventually the company begrudgingly refunded us.”
Company stocked the aluminium needed for the user's small project.
“Aluminium Warehouse had just what I was looking for.”
303 stainless bar arrived quickly, packed well and machined beautifully.
“It machines beautifully and ticked the box nicely.”
Reviewer received good quality product and service.
“Good quality product and service”
The order arrived when expected.
“They delivered before I expected.”
Company provided excellent service, fast delivery and good prices.
“Excellent service, fast delivery, and great prices. Highly recommended”
Good online ordering with wide stock, but deliveries take about a week.
“order in process' + delivery time is about a week”
The order arrived when expected.
“It turned up when expected”
Made-to-order brass inlay was produced quickly and delivered as expected.
“turnaround time was brilliant and delivery as expected.”
Company refused return citing special-cut policy despite apparent standard lengths.
“They refused to accept a return on the grounds it was specially cut”
Products were top quality and well packaged for transit.
“Top quality products but most importantly well packaged to protect the goods whilst in transit”
Staff provided excellent correspondence and advice; item arrived quickly and well packaged.
“Excellent correspondence and advice.”
Slight delivery delay but company kept the reviewer well informed.
“was kept informed with good communication”
Company provided quick service and delivery.
“Quick service and delivery”
Fast, reliable service and great value keep the reviewer returning.
“Fast service and great value for money means I keep coming back to Aluminium Warehouse”
Easy selection and quick payment with next-day delivery.
“Easy selection, quick payment, delivered next day”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aluminium Warehouse supplies aluminium sheet, plate, bar, and extrusions for trade and DIY users. It offers cut-to-size and basic machining, and lists material details such as alloy grades and finishes. Customers order through an online catalogue showing sizes and machining options. The business ships by parcel or pallet and provides product information and technical guidance to help with material choice.