Reviews repeatedly mention quick turnaround, secure packaging, and accurate fulfilment for both bespoke cuts and standard items. Many customers point to competitive pricing and a wide product range. A small number raise serious concerns about returns and refunds for specially cut parts.
Examples from available reviews (Nov 2021 – Feb 2026).
Wide selection and good pricing; prompt, well-packed delivery, items in good condition.
“When unpacked, all the aluminium was in good condition. Good service Thanks”
Defective aluminium tube was initially refused replacement; refund only after dispute.
“Eventually the company begrudgingly refunded us.”
Company refused return citing special-cut policy despite apparent standard lengths.
“They refused to accept a return on the grounds it was specially cut”
Good communication about delivery and quality product; would recommend.
“good communication from Phoebe ref delivery etc & product good quality”
Reviews often cite fast dispatch and dependable delivery. Several mention cut-to-length work and same-day or driver-delivered replacements. A few describe disagreements over returns for cut items.
Several reviewers describe low prices and good value, including for small and repeat orders. Many link the competitive pricing plus the cutting service to why they buy again. Value comes up across both product and service feedback.
Customers describe online ordering as simple, with a quick checkout. Many orders arrive in a day or two, while a small number mention lead times of about a week. Multiple reviews also note fast turnaround on custom items.
Reviews consistently say items arrive well packed and in good condition. Customers mention clean machining, accurate dimensions, and acceptable surface finishes. Many also say the strong packaging prevents damage in transit.
Many reviews describe helpful staff and clear delivery updates, including one that names a specific employee. Several mention proactive messages when small delays occurred. Slow or reluctant handling appears only in a few comments tied to returns.
Most feedback points to strong satisfaction with product quality, speed, and pricing, with many returning to buy again. Against that sits a smaller group of low ratings, mainly centred on disputes over returns for cut items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I needed the 1 in x 1/8 in - brass flat bar for my locks. I searched local hardware stores in my area where I could find it in the shortest time, but I didn't find it. So, I used the internet and I found the AW Aluminium Warehouse site. They told me that they have the stuff in stock, so I bought it right away. Though my order was small, they managed to set aside for me without any problems. The parcel arrived on time, so it was no problem. I recommend them to anyone who wants to purchase brass or another product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Aluminium Warehouse supplies aluminium sheet, plate, bar, and extrusions for trade and DIY users. It offers cut-to-size and basic machining, and lists material details such as alloy grades and finishes. Customers order through an online catalogue showing sizes and machining options. The business ships by parcel or pallet and provides product information and technical guidance to help with material choice.