Reviews Analysed
21
We Collect & Analyse Reviews
AllSole
Experiences & Reviews
AllSole is an online footwear retailer selling a broad range of shoes and accessories through its web store. The business model focuses on e-commerce transactions including order fulfilment, delivery and returns. Consumers searching reviews typically want information about product condition, delivery speed and customer service reliability.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
13d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Many reviewers praise fast delivery and straightforward fulfilment, while a substantial group report lost parcels, missing items or delayed resolution.
Share
Mixed
26%
💰
Value for money
Several customers highlight bargains, discounts and competitive pricing; a small sample report disputes over refunding return postage.
Share
Mixed
6%
⚡
User experience
Multiple reviewers describe an easy-to-use website and varied payment options; others note problems with the site being offline or tracking access.
Share
Mixed
13%
🔧
Product quality
Many purchases arrive in good condition and as described, but a number of reviews report faulty, incorrect or damaged items requiring returns.
Share
Mixed
14%
📞
Communication
A notable portion of reviews describe slow, absent or difficult-to-access customer support; a minority report prompt, helpful email responses.
Share
Weak
14%
⭐
Overall experience
Customer experiences are split: frequent positive accounts of quick orders and satisfaction, contrasted by several unresolved order and return complaints.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
Bargain price for a pair of new season…
"Bargain price for a pair of new season Clarks shoes! Arrived quick..."
Mrs Lewis
Trustpilot
Sep 30, 2025
Featured for: positive on price and delivery
Incorrect item despatched and returned at my expense.
"Having made several attempts to get a pre paid return label, I have been advised to pay for the return which I have. I only received a returns form to..."
G H
Trustpilot
Sep 30, 2025
Featured for: detailed returns and refund issues
Wrong boots were sent out
"Wrong boots were sent out, but fabulously quick and receptive customer service (my heart sank when I co..."
Patricia H.
Trustpilot
Sep 30, 2025
Featured for: good service after wrong item
Order never arrived
"Ordered my shoes 10 days ago, last week they confirmed that the parcel was lost by carrier and they will send me the new one, since then absolutely si..."
Elena Kremneva
Trustpilot
Sep 30, 2025
Featured for: lost parcel and missing item
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Z
Zheni
trustpilot.com
Sep 30, 2025
AllSole are absolute scammers
AllSole could you please get back...
M
Monica
trustpilot.com
Sep 30, 2025
Allsole.com
Allsole.com, is my favourite online shoe shopping , a great selection great discounts. Arrived s...
E
Elena Kremneva
trustpilot.com
Sep 30, 2025
Order never arrived
Ordered my shoes 10 days ago, last week they confirmed that the parcel was lost by carrier and they will send me the new one, since then absolutely si...
K
Kate S
trustpilot.com
Sep 30, 2025
Slow customer service
Trainers are faulty. I told them straight away. They still haven't...
Y
Yongmei
trustpilot.com
Sep 30, 2025
My shoe size is too large and I need to…
My shoe size is too large and I need to return it, but your website...
Z
Zoey
trustpilot.com
Sep 30, 2025
Great product
...
B
Beata Wierzbicka
trustpilot.com
Sep 30, 2025
The company it’s great as they have…
The company it’s great as they have always good selection of great brands p...
A
Anonymous
trustpilot.com
Sep 30, 2025
Many options how to pay
Many options how to pay. Shame they closed yesterday. They didn’t say why🤷🏾♀️...
P
Patricia H.
trustpilot.com
Sep 30, 2025
Wrong boots were sent out
Wrong boots were sent out, but fabulously quick and receptive customer service (my heart sank when I co...
G
G H
trustpilot.com
Sep 30, 2025
Incorrect item despatched and returned at my expense.
Having made several attempts to get a pre paid return label, I have been advised to pay for the return which I have. I only received a returns form to...
J
Joanne
trustpilot.com
Sep 30, 2025
This company is great
This company is great . My boots were delivered quickly and were a great...
M
Mrs Lewis
trustpilot.com
Sep 30, 2025
Bargain price for a pair of new season…
Bargain price for a pair of new season Clarks shoes! Arrived quick...
W
Wendy Lewis
trustpilot.com
Sep 30, 2025
Very informative and delivered in a…
Very informative and delivered in a very quick...
A
Andrew Derrick
trustpilot.com
Sep 30, 2025
Ordering the item was easy
Ordering the item was easy. It was delivered quicke...
H
Hayley Thomas
trustpilot.com
Sep 30, 2025
Terrible Company
Terrible company. Messed me about terribly after sending me faulty Doc Marten shoes inside damaged/shoddy packaging. Had to go to PayPal to get refund...
M
Marcus
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY OR ITS AFFILIATES/ICON/THE HUT I have tried to return some shoes that they sent me ,that...
P
Peter
trustpilot.com
Sep 30, 2025
Great service
Quick, efficient reli...
A
Ann
trustpilot.com
Sep 30, 2025
Delivered promptly in perfect condition
Delivered promptly...
M
Miss Willis
trustpilot.com
Sep 30, 2025
Every one ie hype the predict so I will…
Every one ie hype the...
S
S snell
trustpilot.com
Sep 30, 2025
Fraudulent?
Fraudulent? do not buy from this company. Decided to ignore the few poor reviews on TP - big mistake. Order supposedly delivered to a different postco...
Conclusion
Reviews show a clear pattern: many customers received orders quickly, found the website easy to use and were satisfied with price or product condition. However, a substantial subset report problems with missing or incorrect orders, faulty items and difficulties reaching after-sales support. Several reviews specifically describe delays in refunds or reimbursement for return postage and issues when the site or contact routes were unavailable. Prospective buyers should note both the positive delivery and value reports and the repeated complaints about returns and communication when deciding to purchase.