Many customers praise AllSole for fast delivery, a wide choice of brands, and competitive prices. A substantial number of reviews describe problems with returns and refunds, as well as wrong or missing items. Several reviewers also say they struggled to reach customer support after buying. Overall, reviews split clearly between happy shoppers and those hit by after-sales issues.
Examples from available reviews (Jun 2022 – Mar 2026).
Product was great and delivered quickly.
“Great product, quick delivery”
Wrong item sent but customer service responded quickly and resolved.
“fabulously quick and receptive customer service”
Returns are extremely slow and customer service is unresponsive.
“The worst customer service and returns system”
Parcel not received and only automated responses; phone line closed.
“Not only I've not received my parcel, but not been given any details of it at all.”
Reviews often mention wrong items being sent and returns that move slowly or never complete. Several complaints say refunds only came through PayPal disputes or chargebacks. Fewer reviews describe quick fixes when customer service responded promptly.
Many reviewers point to low prices and good experiences buying branded footwear. A repeating gripe is that promotional codes do not apply or come across as misleading. Poor value is mentioned most when refunds or exchanges do not get processed.
Several customers describe straightforward ordering, multiple payment options, and a quick checkout. Fast delivery shows up frequently in positive accounts. A few reviewers mention problems accessing the site or a temporary closure that made after-sales contact harder.
Many reviews say items arrived in good condition and matched the description. Other reviews report faulty trainers, fit issues, empty boxes, and alleged counterfeit items. These product problems often lead to follow-up disputes over returns and refunds.
A large set of reviews describes support that does not reply, relies on automated messages, or has phone lines that are closed. Several customers say repeated messages about missing or wrong parcels went unanswered. In a smaller number of cases, the company reached out after a public complaint and then fixed the issue.
Ratings show a clear split between high-scoring purchases and very negative after-sales experiences. Positive reviews focus on speed, range, and price. Negative reviews focus on returns, refunds, wrong items, and unanswered queries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Company contacted reviewer after a bad review and resolved the issue.
“They contacted me regarding the review.”
Wrong size sent; refund only obtained via PayPal after returning item.
“I had to enlist the support of PayPal to sort it out.”
Customer's order is missing and they request contact from AllSole.
“please get back to me regarding my missing order”
Favourite online shop with great selection and speedy delivery.
“Arrived sooner than I was expecting .”
Parcel initially lost, company silent, later delivered with missing item.
“but missing one item and it’s impossible to send them a message...”
Faulty trainers reported but complaint remained unresolved after a week.
“They still haven't dealt with the complaint”
Buyer needs to return shoes but website is offline and contact unknown.
“Didn't tell me how to contact the after-sales service.”
Product was great and delivered quickly.
“Great product, quick delivery”
Good brand selection and fast deliveries, saddened by closure.
“They are fast with the deliveries too!”
Many payment options, but site closed and customer hopes order arrives.
“Many options how to pay.”
Wrong item sent but customer service responded quickly and resolved.
“fabulously quick and receptive customer service”
Paid return postage, awaiting reimbursement and limited communication from company.
“I have been advised the return delivery cost will be re imbursed along with the refund of the incorrect shoes in 3-5 working days.”
Boots delivered quickly at a great price; recommends company despite closure.
“My boots were delivered quickly and were a great price as always .”
Good price, quick arrival and well packaged; would buy again.
“Bargain price for a pair of new season Clarks shoes!”
Informative service and very quick delivery; would purchase again.
“Very informative and delivered in a very quick time”
Easy ordering and quicker than expected delivery; customer pleased.
“Ordering the item was easy.”
Faulty boots received; PayPal refund obtained and postage reimbursement refused.
“Had to go to PayPal to get refund”
Return attempts were repeatedly mishandled and the reviewer gave up.
“DO NOT BUY FROM THIS COMPANY OR ITS AFFILIATES/ICON/THE HUT”
Quick, efficient and reliable service received.
“Quick, efficient reliable service, thanks.”
Item delivered promptly and in perfect condition.
“Delivered promptly in perfect condition”
Order delivered to wrong postcode and customer service unresponsive.
“Fraudulent? do not buy from this company.”
Wrong shoes sent and poor customer service delayed refunds and postage reimbursement.
“their customer service is appalling”
Wrong size delivered and customer service blames the customer; postage charged.
“They keep saying I ordered a uk 11 when it clearly shows a uk 12.”
Unable to change order; item shipped and customer charged return postage.
“they sent them anyway and I have to pay for the return 12€.”
Received wrong product after long delay and asked to pay return postage.
“Waited three weeks to receive my item only to discover they sent the wrong product.”
Received Birkenstocks as narrow fit despite listing, and cannot wear them.
“they are a narrow fit not a regular fit.”
Terrible service and no feedback from the company.
“Terrible service. No feedback”
Parcel not received and only automated responses; phone line closed.
“Not only I've not received my parcel, but not been given any details of it at all.”
Payment taken despite items being out of stock and inconsistent messages.
“So they have lied in the first message and they have taken the payment!”
Reviewer says poor products and that refunds were blocked.
“Horrific, please do not buy from them.”
Repeated follow-ups and missing refund prompted chargeback threat and fraud claim.
“I will be disputing the charge and flagging your store as fraudulent.”
Problem ignored and refund only obtained via bank chargeback.
“Awful awful experience!”
Reported an empty shoe box, provided proof, then refund denied and account blocked.
“one of the shoe boxes were empty upon arrival.”
Received counterfeit item and customer service failed to respond after return.
“Was sent counterfeit item and sent it back.”
Returns are extremely slow and customer service is unresponsive.
“The worst customer service and returns system”
Shoes not received yet marked delivered and reviewer cannot contact company.
“they have said it has been delivered ..how do I even contact them .”
Customer cannot return items and messages go unanswered.
“Worst customer support ever.”
Order not received and no refund was provided.
“Didn't receive my order and there was no refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
AllSole is a UK-based online retailer that sells branded footwear and accessories. The site offers shoes for men, women, and children, with product pages that include size charts and material details. Shoppers can filter by brand, size, and price, and pay with common card and digital payment methods. Delivery options, shipping times, and returns policies sit alongside seasonal promotions and discount codes.